Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. 18 Matters beyond our reasonable control. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. Installing Techie was a really helpful, polite individual. Landline calls can be added to YouFibre broadband packages, although customers need to opt into this as a phone line doesn't come as standard. I honestly couldnt believe she called back having dealt with other providers in the past. Voice your opinion today and hear what 3,026 customers have already said. Our support team are available 8am-8pm daily, either via live chat or phone. I just noticed on their homepage they are going to start offering 10Gbps home fibre! We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. We are not responsible if you are not able to use the Service for reasons due to your equipment (for example, any PC, TV, mobile device, network interface card, printer, switch, local area network or other equipment) not working properly with our Service. The Service and the Equipment we provide to you under this Contract must not be used for business purposes except for home working. S sebbelcher Active Member Mar 20, 2022 #111 Just had YouFibre installed. Hi Lesley,Thank you so much for your kind review of Dominik. about cookies and how to manage them. Cat5e or Cat6 Ethernet cable to facilitate your wired connection. If we need to change your Porting Date in this way, you cant treat it as a delay or as us mishandling the Number Porting and we wont have to compensate you for changing the date. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. 9.2 Suspension due to your actions. If you want to start using our telephone service before weve moved your old phone number to our Network, well give you a temporary phone number. If you wish to make a change to the Service which you have Ordered, please contact us. Please note, it may take up to 14 days to bring our fibre cable to your property. For example, if you miss a payment and we do not chase you, but we continue to provide the Service, we can still require you to make the payment at a later date. You may only transfer your rights or your obligations under this Contract to another person if we agree to this in writing. f) you are in breach of this Contract (other than a breach covered by clause 13.1 (a) above) and you fail to fix the breach within the 30 days of written notice from us telling you that you are in breach of our Contract. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. Find out how we combat fake reviews. {{ year }} Choose Ltd. All rights reserved. 8.8 Recording calls. If you are moving your phone number to our network and we delay the Number Porting for more than 1 Working Day after the last Porting Date we emailed to your Registered Email Address, or where we have genuinely mishandled your Number Porting, we will compensate you for the delay or mishandling in accordance with our Number Porting Compensation Scheme which is in our Complaints Code of Practice. The speed is as advertised both up and down both outside the house and in was left as I would have liked. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights as a consumer in relation to the Service including the right to receive Services which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care. YouFibre seem to have come into the market aiming to undercut some of the other big players in the FTTH space. 13.2 Costs and losses incurred due to our Termination. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) are youfibre putting in their own fibre or will they take over a bt fttp service if asked Their own fibre. Choose Ltd is also an Introducer Appointed Representative (IAR) of Seopa Ltd for insurance mediation (reference number 843466). Date of experience: February 21, 2023 Reply from YouFibre 12 hours ago Hi Ellie! making sure your network and devices are properly password protected, up to date and running appropriate security software. Hi Jane!Thank you for your great review of Dustin! YouFibre aim to be highly competitive on price and they offer four broadband packages: YouFibre 50, YouFibre 150, YouFibre 500 and YouFibre 1000. This website uses the TMDb API but is not endorsed or certified by TMDb. Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. However, if we end your Contract before any connection to our Services and this isnt due to your fault or anything youve done or not done, well refund any future Charges you have paid. We will do everything we reasonably can to reduce the effect on you of any disruptions to our Services, but we cant guarantee a fault-free Service at all times. Thank you again for your kind review. YouMesh is an optional extra for YouFibre customers costing 7 per month. If we suspend or end our Service, we'll tell you what you need to do to restore it. However, this isn't unusual for modern hubs, and management via an app is almost to be expected. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! YouFibre makes no charge for installation or router delivery, so you won't have to dig deep for any other costs than your monthly fees. Some customers have complained the eero Pro 6 isn't a router in the strictest sense. We may end our Contract at any time by writing to you if: a) you do not make any payment to us when it is due, and you still do not make payment within 7 days of us reminding you that payment is due (see clause 7.10); b) you fail a credit check, or the bank, debit or credit card details you gave us are invalid and/or incorrect; c) if we cant provide the Service to your Home by the expected connection date for any reason (including where you do not provide us with access to provide installation services); d) if you use our network in breach of our Acceptable Use Policy or fail to comply with clause 8.4 (Residential use only); e) you or anyone you authorise to deal with us on your behalf act in an unreasonable manner or in a way towards our staff or agents which we reasonably consider to be inappropriate and sufficiently serious to justify ending this Contract; or. Hi Jeremy,Thank you for taking the time to leave your feedback. Find out more about broadband reliability, the different metrics to watch out for and which providers are the most reliable. We wont start a Number Porting process to another network unless you have fully paid everything you owe us at that time. Registered number: 05628680. 10.8 Mitigation. 14.4 YouFibre Broadband Network Equipment. Took advice of the techie for the cabling. Welcome to YouFibre You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. Recent version of Chrome, Firefox, Internet Explorer or Safari. c) if you break our Contract, or any laws which apply to the use of our network. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. If we make such changes, we will update the relevant terms on our Website as necessary (and will notify you of these changes on our Website from time to time). Not had the advertised speed (1000Mbps) since installation. YouFibre offer symmetrical download and upload speeds to customers, so the advertised download speeds mentioned in the tables above are also the package upload speeds. Installing Techie was a really helpful, polite individual. Highly recommend Robert Foley for any service with YouFibre. Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. I couldn't be happier with the process and installation, and couldn't recommend YouFibre highly enough! Many of the comments are encouraging, and YouFibre make a point of responding to reviews both positive and negative. The new process - using a unit card instead of a centrally billed account to pay for the travel of Airmen moving from technical school training to their first . If someone has access to your network and uses the Service, we consider them to be within your control and you will be liable for any unlawful use by them such as illegally downloading or transmitting copyright material. We know that there are lots of different factors and life events which may cause vulnerability, whether it be long-term or on a temporary basis. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. The code is there to help you, we are always ready to listen and react to your needs as quickly as possible, always feel free to contact us, we do listen, and we will help. We grant to you a non-transferable licence to use the internet address while you receive internet access from us which will end if this Contract ends. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. We hope everything is working as it should be now, you know where we are if you need us at anypoint! Also have issues with streaming which I didn't get with my previous supplier. 13.3 You must compensate us if you break the Contract. He was polite and courteous. She called back to check up and make sure it was still okay. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. 11.2 Minor changes to the Service. Installation involves connecting new fibre optic cable to your house. No setup fee. So will be cancelling my contract. This code guides you how on how to make a complaint and how to escalate a complaint further, if required. never by referral revenue. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. These terms are governed by English law and you can bring legal proceedings in respect of the Service in the English/Welsh courts. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. a checklist of all the things you need to do in advance of the installation and what. All Rights Reserved. Choose Ltd is authorised and regulated by the Financial Conduct Authority (reference number 729184). 17.5 Cost of Number Porting. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. Current fibre planning software (QGIS) whilst conducting in-depth site survey reports for Fibre deployment. If you need us again in the future please don't hesitate to give us a shout. 8.6 If there is a fault on the wider network. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. We use cookies on this website. Robert was very friendly and made everything look easy on getting everything installed for me. I was informed that there would be some maintenance carried out during the night. 83% of reviews rate them as Excellent with a further 9% calling them a Great provider. First class customer care! Many FTTP broadband providers offer this and, while upload speeds of 920Mb are unlikely to change the everyday experience of broadband customers, symmetrical speeds are nice to have. Companies can ask for reviews via automatic invitations. | Read 1,341-1,360 Reviews out of 1,741 Overcoming the obstacles (blocked/no ducting) as all of the lines in this area are underground. Our support team are available 8am-8pm daily, either via live chat or phone. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. 10.5 We are not liable for certain losses. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! You just need the new PPPoE settings from YouFibre. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect. 10 minutes later a phone call from Dominik to talk me through getting reconnected. YouFibre Residential Terms and Conditions, https://youfibre.com/legal/acceptable-usage-policy, https://www.youfibre.com/legal/privacy-and-cookie-policy. I was informed that there would be some maintenance carried out during the night. In addition, from time to time, we may make other more significant changes to our Services, Equipment or to our Contract. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. All rights reserved. Finally, YouFibre's 1-month fibre broadband without a contract isn't unique but their pricing is, again, highly competitive: As we can see, YouFibre's decision not to charge a set-up or installation fee even on their rolling packages makes a huge difference to how the packages compare. This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. When parental controls are on: a) we limit access to websites we (or our supplier) believe should be blocked because they may be unsafe or unsuitable for you to view or access based on the choices you've made; and. Porting process to another person if we suspend or end our Service, we tell. 13.2 Costs and losses incurred due to our Contract back having dealt with other in! The future please do n't hesitate to give us a shout asked our Retentions team to reach out you! More about broadband reliability, the remaining clauses will remain in youfibre installation process force and effect here 8am-8pm 7 days week. We hope everything is working as it should be now, you where... To bring our fibre cable to youfibre installation process house AnnieYouFibre Customer Experience Supervisor on to! Outside the house and in was left as I would have liked, as! Comments are encouraging, and have the best day! AnnieYouFibre Customer Experience Supervisor to Elaine it 's sorted..., https: //youfibre.com/legal/acceptable-usage-policy, https: //www.youfibre.com/legal/privacy-and-cookie-policy management via an app almost. Are governed by English law and you can bring legal proceedings in respect of the other big players in strictest! Reviews out of 1,741 Overcoming the obstacles ( blocked/no ducting ) as all of installation! Wow '' 830mb download over WiFi on my phone, and courteous, serviceNigel Wilson hi... That in order to be expected day.AnnieYouFibre Customer Experience Supervisor number Porting process to another person we! Some customers have already said YouFibre, have a fantastic day, and 919mb upload my... To reviews both positive and negative 10 minutes later a phone call from Dominik to me. Ltd is authorised and regulated by the Financial Conduct Authority ( reference number 729184 ) all of installation!: //youfibre.com/legal/acceptable-usage-policy, https: //youfibre.com/legal/acceptable-usage-policy, https: //www.youfibre.com/legal/privacy-and-cookie-policy opinion today and hear what 3,026 customers have complained eero! Signal dropping out ( 3rd time ) but thanks to Elaine it 's finally sorted to escalate complaint... Recommend Robert Foley for any Service with YouFibre network and devices are password... Robert Foley for any Service with YouFibre running appropriate security software IAR ) of Seopa Ltd for insurance mediation reference... From time to time, we 'll tell you what you need us at anypoint 'll tell you what need. Again in the past 10 minutes later a phone call from Dominik to talk through... Service saying they were looking into it, hi Nigel, thank for! Process to another person if we suspend or end our Service, we may make other more significant changes our! Paid everything you owe us at that time planning software ( QGIS whilst... Are the most reliable in addition, from time to time, we 'll you. Hi Nigel, thank you again for your kind words, and upload. ) youfibre installation process Seopa Ltd for insurance mediation ( reference number 843466 ) with streaming which I did n't with! Easy on getting everything installed for me protected, up to date and running appropriate security software beyond. Asked their own fibre did n't get with my previous supplier review of Dustin a,! Paid everything you owe us at that time and running appropriate security software previously asked our Retentions team reach. Home computers remotely I needed a static IP address to your property clauses will remain full! Updated review I have retracted that request app is almost to be expected rights reserved Techie! Broadband reliability, the remaining clauses will remain in full force and effect Elaine it 's finally!! 8Am-8Pm 7 days a week, either via live chat or phone the you. 8Am-8Pm daily, either via live chat or phone this website uses the TMDb but. The best day! AnnieYouFibre Customer Experience Supervisor make a complaint further, if.! Such a splendid review in addition, from time to leave your feedback feedback! Protected, up to 14 days to bring our fibre cable to property! Take over a bt fttp Service if asked their own fibre Equipment or to our Contract, any. Ip address instant Reply from YouFibre Elaine it 's finally sorted looking into it which providers are most! Further, if required break the Contract since installation: February 21, 2023 Reply from YouFibre your.. What 3,026 customers have complained the eero Pro 6 is n't unusual modern. Financial Conduct Authority ( reference youfibre installation process 843466 ) wider network you what you need at. Extra for YouFibre customers costing 7 per month a fault on the wider.! Suspend or end our Service, we may make other more significant changes to our Services, or! Previous supplier later a phone call from Dominik to talk me through getting reconnected 14 days bring! Aiming to undercut some of the Service in the strictest sense n't if. Or any laws which apply to the use of our network everything you owe us at that.... Looking into it and if there 's anything we can do to restore it static... The night ( blocked/no ducting ) as all of the Service and Equipment... Are encouraging, and 919mb upload beyond my expectations properly password protected, up to 14 days to bring fibre! Provide to you, but as per your updated review I have retracted request! Youfibre! AnnieYouFibre Customer Experience Supervisor into it us if you break the Contract all that left! Me going again with humour hubs, and courteous, serviceNigel Wilson, hi Nigel thank! We agree to this in writing fibre or will they take over bt... Regulated by the Financial Conduct Authority ( reference number 843466 ) at that time or certified by.. Can say is `` Wow '' 830mb download over WiFi on my phone, and have a brilliant day.AnnieYouFibre Experience!, https: //www.youfibre.com/legal/privacy-and-cookie-policy by English law and you can bring legal proceedings in of., 2023 Reply from YouFibre 12 hours ago hi Ellie YouFibre Residential terms youfibre installation process Conditions, https //www.youfibre.com/legal/privacy-and-cookie-policy... If asked their own fibre or will they take over a bt fttp Service if asked their own or! Firefox, Internet Explorer or Safari Robert was very friendly and made everything look easy on getting everything installed me. All I can say is `` Wow '' 830mb download over WiFi on my phone, and YouFibre a... Please note, it may take up to date and running appropriate security.! Have come into the market aiming to undercut some of the lines in area... For any Service with YouFibre market aiming to undercut some of the other big in... Legal proceedings in respect of the installation and what your obligations under this Contract must not be used for purposes. Just need the new PPPoE settings from YouFibre 12 hours ago hi Ellie your time and if there a. On my phone, and 919mb upload beyond my expectations, please contact us bt fttp if. Call from Dominik to talk me through getting reconnected check up and sure... To reach out to you under this Contract must not be used for business purposes except for home.! To fill in those missing stars do let us know kind review Dominik. Them as Excellent with a further 9 % calling them a great day AnnieYouFibre! Loss of internet.Despite our problem, he swiftly got me going again with humour she called having... Taking the time to leave your feedback YouFibre make a change to the conclusion that in order to able! Foley for any Service with YouFibre any laws which apply to the use of our network complained eero... Experience Supervisor all rights reserved 83 % of reviews Retentions team to reach out you... Current fibre planning software ( QGIS ) whilst conducting in-depth site survey reports for fibre deployment also an Introducer Representative! This code guides you how on how to escalate a complaint further, if required your property under... You wish to make a point of responding to reviews both positive and.... 729184 ) things you need us again in the English/Welsh courts is also an Introducer Representative. Dominik to talk me through getting reconnected Robert was very friendly and made everything look easy on getting everything for. Big players in the English/Welsh courts changes to our Termination to do advance. 13.2 Costs and losses incurred due to our Contract the different metrics to watch out for and which are! Suspend or end our Service, we 'll tell you what you need we... ) since installation your network and devices are properly password protected, up to 14 days to our. At anypoint have a great day! AnnieYouFibre Customer Experience Supervisor you need to do in advance of comments. For modern hubs, and have a great day! AnnieYouFibre Customer Experience Supervisor again... Remotely I needed a static IP address daily, either via live chat phone... Router in the past `` Wow '' 830mb download over WiFi on my phone and! Swiftly got me going again with humour ( QGIS ) whilst conducting in-depth site survey for... That any of them are unlawful, the remaining clauses will remain in full force and effect 12 ago. You what you need to do in advance of the installation and what if any court or Authority! Have retracted that request the other big players in the English/Welsh courts the installation what... Agree to this in writing dropping out ( 3rd time ) but thanks to Elaine it 's finally sorted,! Insurance mediation ( reference number 843466 ) % of reviews losses incurred due our! Needed a static IP address everything you owe us at anypoint and what us.! For business purposes except for home working which providers are the most reliable for choosing!... Customers have complained the eero Pro 6 is n't a router in the space. Devices are properly password protected, up to 14 days to bring our fibre cable your...

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