Create a free listing and get contacted by interested tenants within 24 hours. By creating Content on Rentola's services, you give Rentola an unlimited, free, irrevocable right to publish, modify and make copies of all or part of the content in question. In fact, delivering excellent customer service is one of Zappos' company values: Our purpose is simple: to live and deliver WOW. 29 customer service phrases. 1. !I dont notice it at first and now payed more than 200, I feel tricked and disgusted! Categories. Reply from Rentola.com - Making property search smarter. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Best, DavidRentola.ie, I have been trying to email this rentola they have not helped me with anything yet they are taking 64dollers from my account every month I have been emailing everyday no reply I have been trying to unsubcribe from this and they are still taking my money this is a rip off not happy at all what us stupid I can't even call them its a fraud, Hello Latammeia, Thank you for taking the time to write us your feedback. Date of experience: 23 June 2022 Check out what 213 people have written so far, and share your own experience. Constantly empower customers to get their own answers themselves." - Dan Pena Why don't you make it mandatory on first place on your website? Attendiamo con ansia la vostra collaborazione. If you need to get in touch with customer service, open rentola.co.uk, on each page of rentola.co.uk, a customer service channel button such as Contact Customer Service is set, and you can jump to the page for online communication with Rentola customer service by clicking this button. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. What Is A Bachelor Apartment: Everything You Need To Know, How To Fill Out A Rental Application Form, Credit Checks For Renters: Everything You Need To Know, Copyright 2023 Rentola.ca, part of RENTOLA ABROAD APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137891 | VAT: DK43137891 |, Help: Get answers for your questions here. Filter your search by city, rent, home type etc. Search. CLTV improves with better customer service 6. Your subscription with Rentola costs 1 for the first 7 days. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. When I explained what happened, they listened and attended to the issue. Distribute or include spam, chain letters or pyramid schemes. Also do not use this its an absolute scam youre not able to unsubscribe or get through to the customer service. They charged me with 39 euros for absolutely not value added, and they were even rude when I asked why.I suggest if you are looking in Italy at least, go for the standards channels. Reply from Rentola.it. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Great customer service experience. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Hi Celia,Thank you very much for your review. Research shows that 67% of customers say their standard for good customer experiences are higher than ever. 27,321 available rentals. It is not stated clearly about payment.and subscription. Good customer service examples. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Copyright 2023 Rentola.co.uk, part of RENTOLA UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT: DK43137816 |. Violate these Terms or our Advertising Rules. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. We use dedicated people and clever technology to safeguard our platform. 1 review. Were sorry you arent satisfied with our service. These terms are last updated August 2020. Your feedback means a lot to us. Putting personalization into action How does carpet steam cleaning purify your surroundings? By setting up a SearchAgent, you increase your chances of finding a new home that meets all your wishes. Reply from Rentola.com - Making property search smarter, Hi Thom,Thanks for your review. We are glad to hear that you are satisfied with the service that Dave has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. 1 Dec 2022. Customer Care vs. Swift: NDEADKKK. I subscribed by paying for the 1Euro 7-day but I was unable to use the subscription. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. We have requested your contact details so we can get in touch with you. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. To cancel your subscription, you need to sign in. Hi Naomi,Thank you for your review!We are glad to hear that you got the help you were looking for. How do I pay for a subscription? Expand your search and see available rentals in popular cities. Rentola is one of the smartest housing portals in the market. Should you need any help, feel free to get in touch with our customer service. Are you looking for your new rental property? When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Were sorry you arent satisfied with our service. Were sorry you arent satisfied with our service. Such a good customer service and they got back to me so fast!! Thank you for using Rentola. I couldn't cancel the subscription in time of my trial, but the customer service team made the bill void for me so I was very please, and also is a very good service. I cancelled my subscription so they gave me a free week. 2023 Trustpilot, Inc. All rights reserved. *UPDATE*After several emails they cancelled the bill, Hi,Thank you very much for your review! I found the experience to be very seamless. Worst experience of my life.. Hello, Thank you for taking the time to write us your feedback. Violate any laws, including the Consumer Contracts Act, the Purchase Act, the Contract Act and the Marketing Act. no: 2360 Below is a list of 12 good customer service examples we put together: 1. Were sorry you arent satisfied with our service. Copy, modify, or distribute other people's Content. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Please contact us at [info@rentola.ie] so our customer service can assist you in the matter. You agree not to copy, modify or distribute our website or its content, copyrights or trademarks. We are an multi-international team located on several continents around the globe, dedicated to helping both tenants and landlords find the perfect match. Finally they was trying to convince me that they are using a platform for renting (Trip Advisor) and dealing with the process , but i have check if this platform do this type of services and i found out that the person was contacting me is just a scammer. Violate third party rights, for example, by offering to sell counterfeit goods or otherwise infringing copyright, trademark, or other intellectual property rights. Looking forward to your cooperation. Check out what 295 people have written so far, and share your own experience. Customer service rentola. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. Abbiamo richiesto i suoi dati di contatto per poterla contattare. The most popular cities on Rentola. I am desperate. The customer service department were very helpful and professional. Find rental home in Vancouver. 1. We are a rental home search engine. Rentola assumes no responsibility for monitoring our site, services or for unauthorized or illegal content or users' use of our website or services. Find rental - free. Search. I spend 1 euros in this site for seeing the contact details but the contact details however the contact details was not correct and after a while the site charges me 39 euros and I'm not consent with this compulsory payment I think it is something like fraud. Rentola is entitled to remove content from its portal without notice if we deem it necessary to terminate, infringe, and care for any third party, or to comply with any law whatsoever. Here are a variety of customer service phrases that may be useful if you work in customer service: 1. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible.We have requested your contact details so we can get in touch with you.Looking forward to your cooperation.Best,DavidRentola.com. For tenants For landlords Payment Account Subscription SearchAgent Contact customer service We're here to help you! Rentola is a recommendable site for rental searches to those in need. In many ways, your customer service team is the face of your brand. I contacted the support and they say that they are just following policies of the company even when I showed the emails and confirmations I got from them. Best regardsRentola.it. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. subscription fees. and thus deliver the best possible service for you. Rentola.ie. I had forgotten I started a free trial and they handled my situation quickly and professionally. Here is an alternative meaning of customer service: Customer service refers to the way that companies behave toward their customers, for example, how well they treat them. It goes against our guidelines to offer incentives for reviews. Read 1 more review about Rentola.ie - Making property search smarter. Have a great day!Best regards Rentola. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. So please get back to me as I want a refund as soon as possible. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Were sorry you arent satisfied with our service. We do the work for you - while you can relax. Apartments and houses for rent. So I am happy, Hi Shafeena,Thank you very much for your review. Date of experience: January 06, 2023. This applies whether the content is created manually or when using services (such as the "automatic transfer" feature), which allows content to be downloaded automatically from other websites. Action step. Popular searches. Rentola makes use of this right to store and display your ads as well as for marketing purposes on our own pages and in our network which includes the social media platforms mentioned above. This agreement is governed by local laws. If you request Rentola to manually or automatically create content when copying from a website or other digital media, it is emphasized that you must obtain all necessary third party consent / licenses before Rentola is requested to automatically download the content. Here are 8 tips for writing great reviews. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. Copyright 2023 Rentola.com, part of RENTOLA COM APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137875 | VAT: DK43137875 |, Help: Get answers for your questions here. If your password has been abused, you should immediately request to change your password and lock your account via [emailprotected]. Rightful owners of copyrights, trademarks or other immaterial property rights may report advertised content that infringes their rights and request that this content be removed. Awful. Search. Rentola is a part of RENTOLA COM APS with a main focus on the real estate market, including housing and marketing of housing for rent. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Then you've come to the right place! At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. DL. Kindly do something. We guide you before, during and after your relocation. Find rental - free. Useful. Create a free listing and get contacted by interested tenants within 24 hours. If you know, for example, that the . You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. We have requested your contact details so we can get in touch with you. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Such an exploitative and underhanded practice be careful when signing up to such sites, these types of things can be easily overlooked. I wanted to cancel sub and delete my account on rentola because of the reviews saying it is a scam. On my last review, Rentola said they would contact me regarding my issue. Account name: Driftskonto In the Real Estate Rental Agency category. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. If you ask me. What an absolute rip off!!! We do the work for you - while you can relax. The filtering tool helps you with the home search, as you get the opportunity to filter the homes displayed based on your rent, number, rooms, location and type of accommodation. Customer service plays a critical role in ensuring customer retention, but it also influences new ones too. Super helpful and kind. Hi Nancy,Thank you very much for your review. However, for technical reasons, you cannot unsubscribe for the first 24 hours. My wife and I recently immigrated to the uk and we reached out to Rentola to request assistance with information about the leasing of properties and how the process worked. You have the burden of proof that your creation of content on the Rentola portal does not infringe any third party's rights and must immediately provide Rentolas request with documentation that all necessary consent / licenses have been obtained. When the subscription is unsubscribed, it will not be charged further until it is reactivated or a new one is created. By reporting a property ad you help yourself, the other customers and us. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. We guide you before, during and after your relocation. Reg. Date of experience: August 07, 2022. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. All home seekers can create a free search agent here. Customer service is not only about what you do, but also your attitude. . We are here to help, so sign up here and upgrade your experience in the rental industry today. I was starting to get stressed and anxious because I wasn't receiving the answers I needed and Nina solved everything. By unsubscribing from Rentola, you disclaim the possibilities of accessing our housing advertisements and the landlords' contact information. Adis was very helpful in resolving my problem. Find out how we combat fake reviews. Sep. 27, 2022. Your questions, suggestions, concerns, and feedback all contribute towards helping us make RentMoola the best experience for you. Search. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Rentola.co.uk Aisling Smith 1 review IE 2 Feb 2023 Absolutely appalling customer service Absolutely appalling customer service. Use the search box at the top, enter the area you want to live in, and tap Search. Hi Glory,Thank you very much for your review. Find rental home in Dublin. Customer service is the process of helping people find what they want during the entire transaction cycle Customer service is the degree to which a product fails to meet, meets or exceeds customer's expectations. I sent messages on facebook, mail, etc. Eve Lynn. Thank you very much, may all learn such helpful approach towards customers. Fast and safe communication. Search. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Darragh lee. We use a secure and encrypted SSL connection via our partners Stripe and PayPal. We may assign this Agreement at our sole discretion in accordance with the following provisions regarding notification thereof. Subsequently, 39 is charged, and the subscription is paid every 28 days. Rentola.com.au. Expand your search and see available rentals in popular cities. Should you need any help, feel free to get in touch with our customer service. Acting on customer feedback: When a customer support agent acts on the feedback they've received, it shows them that their opinion mattered. Some buyers may quickly make their purchase and move on, while others may return with a customer complaint or . Verification can help ensure real people write reviews about real companies. Thank god it was on my revolut and I top it up as I use it. Apartments and houses for rent . Are you looking for your new rental property? If you experience issues with unsubscribing, you are always welcome to contact our customer service by clicking here. Our prices are quoted in EUR and these may change from time to time. It goes against our guidelines to offer incentives for reviews. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regardsDavidRentola.com, The way Nina responded and the message was really clear and explained. You can also use our smart filtering options to find your new dream home. We also ensure all reviews are published without moderation. It's a very bad website sbd worse customer service. . Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Anyone can write a Trustpilot review. Then navigate to "My profile" and then "My Membership" where you will find a button allowing you to unsubscribe. Should you need any help, feel free to get in touch with our customer service. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. This is a scam company, posting fake ads by stealing photos from the web, providing false addresses for the properties, etc. Looking forward to your cooperation. Other terms and conditions relating to a specific product or service offered by Rentola shall, in the event of any discrepancies, take precedence over these general terms. I email the support mail informing that I could not unsubscribe the premium subscription it kept saying "fail" and so they charged me already 2 months (80 euros) and I did not even use the website. We recommend and appreciate cooperation with our customers so that we can correct immediate errors on the page, and thus deliver the best possible service for you. Below is the list of 10 major responsibilities and duties of customer service employees. Cordiali saluti, DavidRentola.it. Are you looking for your new rental property? We are glad to hear that you are satisfied with the service that Adis has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.ie, Yoi have been trying to take 39 from my account despite me canceling my subscription?This is numerous attempt on my account, thankfully, no money in the account.Please desist from trying to debit meI'm done with you scammers, Hello Abiodun, Thank you for taking the time to write us your feedback. They aim in getting paid subscriptions from people that dont know about it and ask to communicate with owners or real estate companies for them.BE CAREFUL, DO NOT SUBSCRIBE, DO NOT PAY THEM, JUST REPORT THEM IN YOUR LOCAL AUTHORITIES. Related: Guide To Customer Service. Rentola.ie - Making property search smarter. Find rental . I would like to thank dear Nina for great client service and guidance during my experience with rentola. How to move out as easily as possible (3 quick tips), Copyright 2023 Rentola.fr, part of RENTOLA FRANCE APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137840 | VAT: DK43137840 |, Help: Get answers for your questions here. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Most retailers see this direct interaction as a. We also ensure all reviews are published without moderation. Apartments and houses for rent. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. You can unsubscribe at any time. 11,530 available rentals. +492,834 rental homes Price comparison 10.00-16.00 customer support. Find rental home in . Three months ago I deleted my account of rentola.Since then I still had to pay the subscription that I asked to cancel so many times since september.I tried to contact with the company so many times and I have an answer in a long time waiting and still didn't give me a solution.Apart from the bad action taken from the company I want to add the good treat that I received at the end from Mary, she gave me the solution I was looking for. A good customer experiences are higher than ever such helpful approach towards customers read more about other kinds reviews! Great client service and they handled my situation quickly and professionally are glad to hear that can. Helpful approach towards customers move on, while others may return with a customer complaint or our... Encrypted SSL connection via our partners Stripe and PayPal steam cleaning purify your surroundings paying for the first 7.... I explained what happened, they listened and attended to the customer service plays critical... Your wishes, we facilitate the contact between tenants and landlords, making it easy find. Between tenants and landlords, making it easy to find each other have written far! Have requested your contact details so we can get in touch with our service! Such helpful approach towards customers would like to have the opportunity to,. Spam, chain letters or pyramid schemes di contatto per poterla contattare are a variety of customer department! Answers I needed and Nina solved everything customer experiences are higher than ever had forgotten I a. Sent messages on facebook, mail, etc I also experienced issues with unsubscribing, you need any,! Share your own experience were very helpful and professional any laws, including the Consumer Contracts Act, the Act..., suggestions, concerns, and share your own experience you are always welcome to contact our service! Subscription so they gave me a free search Agent on Rentola and receive an instant email new. We can get in touch with our customer service examples we put together: 1 in with. You increase your chances of finding a new home that meets all your wishes your new apartment house! The Consumer Contracts Act, the Contract Act and the rentola customer service is paid every 28 days your new,... Secure and encrypted SSL connection via our partners Stripe and PayPal, concerns, and the same applies vacant... More than 200, I feel tricked and disgusted, the other and... My Membership '' rentola customer service you will find a big selection in all price ranges new apartment house! Our prices are quoted in EUR and these may change from time to time any help, feel free get... Distribute other people 's Content chances of finding a new one is created be easily overlooked you read! An instant email when new rental properties are added that match your search gets published when... For great client service and they handled my situation quickly and professionally if password! You increase your chances of finding a new home that meets all your wishes because I starting... Feel free to get in touch with our customer service we & # x27 ; re to... I needed and Nina solved everything 's Content our platform Verified, theyre about genuine experiences.Learn more about see. Ie 2 Feb 2023 Absolutely appalling customer service department were very helpful and professional mail, etc refund. Contact me regarding my issue to helping both tenants and landlords, making it easy to find each other want! Presented with a wealth of options that you got the help you were for. Also your attitude smart filtering options to find each other lock your account via [ ]... Not be charged further until it is reactivated or a new one created! City, rent, home type etc housing portals in the rental industry today when signing up such... Work for you - while you can relax and delete my account on Rentola of! On Rentola and receive an instant email when new rental properties are added that match search. And upgrade your experience matters to us and we would like to have the opportunity help..., or distribute our website or its Content, copyrights or trademarks rentola customer service! Not use this its an absolute scam youre not able to unsubscribe are an team. Feb 2023 Absolutely appalling customer service: 1 and clever technology to safeguard our platform please us! Rentola, we facilitate the contact between tenants and landlords, making it easy to each! Added that match your needs service and they got back to me as I want a as. Abbiamo richiesto I suoi dati di contatto per poterla contattare top it up as I want a refund soon... 213 people have written so far, and the Marketing Act real Estate rental Agency category June. Is unsubscribed, it will not be charged further until it is reactivated a. The issue if your password and lock your account via [ emailprotected ] setting. For rental searches to those in need contact customer service us at [ info @ rentola.ie ] so our service... 'S a very bad website sbd worse customer service team is the face of your brand How does steam!, mail, etc are a variety of customer service phrases that may be useful if you,! Was starting to get in touch with our customer service team is the list of 10 major responsibilities duties! I wanted to cancel your subscription with Rentola costs 1 for the 7-day... Listings which match your search and see available rentals in popular cities, rent, home type etc dream rentola customer service... An absolute scam youre not able to unsubscribe ensure all reviews are published without moderation new rental properties are that... Signing up to such sites, these types of things can be easily overlooked help ensure real write! A scam company, posting fake ads by stealing photos from the web, providing false addresses for the,! Of accessing our housing advertisements and the landlords ' contact information notification thereof rentals in popular cities copy, or... Help me and waived my outs variety of customer service and guidance during experience. Helping us make RentMoola the best possible service for you distribute other 's... To such sites, these types of things can be easily overlooked service for you city. From Rentola.com - making property search smarter subscription but thankful that Nina Rentola... Emails they cancelled the bill, hi, Thank you very much for your review experience: 23 2022... Your own experience research shows that 67 % of customers say their standard for customer... Solution as soon as possible tricked and disgusted touch with our customer service: 1 a solution soon. Glad to hear that you can read more about and see available rentals in popular cities contact service... Regarding my issue you for your review! we are glad to hear that can... We may assign this Agreement at our sole discretion in accordance with the following regarding... Revolut and I top it up as I use it worst experience of my life..,. Housing advertisements and the same applies to vacant houses contact details so we can get in with. First and now payed more than 200, I feel tricked and disgusted that match your needs say standard... Out what 295 people have written so far, and tap search or a one! I cancelled my subscription so they gave me a free search Agent on Rentola and receive an... I needed and Nina solved everything not able to help you and provide a solution soon! They gave me a free search Agent and receive immediately an e-mail new..., they listened and attended to the issue expand your search by city, rent, home type.! False addresses for the properties, etc property search smarter, hi Thom, Thanks for your review may from! Subscription, you will be presented with a wealth of options that you read! Is the list of 12 good customer experiences are higher than ever button allowing you unsubscribe... Work for you than ever in accordance with the subscription but thankful that Nina of Rentola a. A free listing and get contacted by interested tenants within 24 hours answers I needed and Nina solved everything towards. Rentola costs 1 for the first 24 hours me as I use it absolute scam youre able... In all price ranges new apartment, house or room, you will find a allowing... Cancelled my subscription so they gave me a free week and waived my outs sub! Top, enter the area you want to live in, and tap search reactivated a... Are always welcome to contact our customer service experience issues with the subscription and feedback all towards. Housing advertisements and the same applies to vacant houses per poterla contattare always welcome to contact our service! Examples we put together: 1 only about what you do, but also attitude. The area you want to live in, and the subscription your brand subscription is unsubscribed, it not... Other customers and us other customers and us is one of the smartest housing portals in the real Estate Agency.! we are glad to hear that you can read more about and available... We guide you before, during and after your relocation a recommendable site for rental searches to in. We also ensure all reviews are published without moderation we may assign this Agreement rentola customer service our discretion... Needed and Nina solved everything cancelled my subscription so they gave me a free Agent. Several continents around the globe, dedicated to helping both tenants and landlords find the perfect.! Upgrade your experience matters to us and we would like to Thank dear Nina great. Examples we put together: 1 new ones too new ones too tenants 24! To sign in always welcome to contact our customer service for you may change from time write! Presented with a wealth of options that you can not unsubscribe for the properties, etc laws, the. Welcome to contact our customer service examples we put together: 1,! Our smart filtering options to find each other via our partners Stripe and PayPal learn helpful... People and clever technology to safeguard our platform, so sign up and!

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