I have been waiting since March 2002 for someone to call me back to schedule an appointment for a service technician to come out to reconnect the tank that was disconnected back in March when the tank was filled. We are now down to 1%. If they have customers with tanks at 20% or lower, they need to deliver to them before they get to you. This will surely increase the credibility of your complaint. Ive been trying for 6 weeks to get service started at my new house and am no closer now than when I started. I asked him to remove my number from the system and was put on hold for 15 minutes until I finally hung up. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. I got a dollar cheaper at nearby competitor. That was $1.90/gallon more than any other propane company in the area (including gas stations). This company is a propane supplier for both businesses and homeowners. Numerous times I called to arrange this and I could not understand the people I was talking to, I would ask for somebody different but they would never switch me to someone else, so I would hang up and try again, same thing over and over. This will surely increase the credibility of your complaint. They keep saying it will be resolved, but absolutely nothing is done. Pennsylvania Is AmeriGas a good stock? Billed me $108 for a service call that never happened. This is unacceptable. 5 free lookups per month. Sent to collections due to their non response. I do not understand how a co. Like this stays in business. Amerigas Propanes main competitors are Gas South, Ferrellgas, Matheson, FPU, Suburban Propane, Growmark, CHS, Superior Plus Propane, MFA Oil, Cynch, Blue Rhino, and Gas America. After creating account, I was given conflicting information on a constant basis. Office: (610) 796-3463 Mobile: (484) 332-1485. Weve been calling every week for over a month asking for an expedited delivery and they keep promising and saying we are on their delivery route and then they never come. AmeriGas serves over 2 million customers in all 50 states from over 2,500 locations. Now keep in mind our propane tank runs our Hot water Heater our stove and our Dryer. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This comment was posted by a verified customer. Use this comments board to leave complaints and reviews about AmeriGas Propane. I was advised I'd receive a refund within 10 business days. ComplaintsBoard.com is a leading complaint resolution website on the Internet. They over-charge customers, their meter readers DO NOT know how to properly read the meters, their meter readers DO NOT read meters ON TIME, their customer service agents do not fix problems, their customer service agents only prolong problems. I ordered propane for our home on 1/24/2023 - I have yet to receive it even after at least seven calls including one to corporate. It serves over 1.7 million residential, commercial, industrial, agricultural, wholesale and motor fuel customers in all 50 states from approximately 1,900 propane distribution locations. Marathon Patent Group is part of the Finance industry, and located in Nevada, United States. First, propane dealers do not have the attributes of a public service company: they do not deliver propane to consumers by way of permanent physical connections, they do not have an exclusive service territory in which the state has authorized them to operate, they are not monopolies, and they do not have the power of. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I have contacted the local office. - Gas delivered but tank is locked due to amerigas creating a leak in the gas line. Header placeholder lorem ipsum dolor sit amet, consectetur adipiscing elit. Which, I'm sure was his intent. Share your photos and videos with others to prove the truth of your words. I did not receive propane for 4 days. That should be part of the rent process. Corporate Offices King of Prussia, PA 460 N Gulph Rd, King of Prussia, PA 19406-2815 Departments: IT, Engineering, Supply Chain, Facilities, Human Resources, Finance, Construction, Customer Service See 1 Jobs HQ Cotati, CA Departments: Facilities, Sales Healdsburg, CA 434 Center St in Healdsburg, CA Petaluma, CA If you're not automatically redirected, please click here. Is AmeriGas Partners a good dividend stock? I have been a paying (never paid bill late) customer of Amerigas for many years and I am surprised at the way they handle their customer service in these tough times however there aren't many other propane compaies in the area to choose from so I guess that is why they treat their customers with absolutely no respect . They never showed up. UGI acquired the approximately 69.2 million public common units of AmeriGas it did not already own in completing the buy-in of AmeriGas, the nations largest retail propane marketer.22 Aug 2019. Brilynn Johnson Director of Industry & Customer Relations. Recommended Reviews Your trust is our top concern, so businesses can't pay to alter or remove their reviews. Sent to collections due to their non response. I have been a long time customer of your company. Will cancel service if possible Stay far away from these folks at all costs!!! This review was chosen algorithmically as the most valued customer feedback. I am not paying for removal of a tank that I have been renting for years! BBB reports on known marketplace practices. I even gave AmeriGas the benefit of the doubt to asking for an appointment weeks later or a month later and the same answer no appointments someone will call you back. We were put on emergency status because of a suspected leak (small house, furnace and water heater only, 200 gallons in, I live in St. Louis we have been having the same problem trying to charge me rent on a tank. I can live with that part. I called every day and got the same script from every one of your employees no one is sorry no one cares that at this point I have had NO HOT WATER, STOVE, OR LAUNDRY SERVICES. This complaint was posted by a verified customer. I finally ordered gas from another company and requested my order be cancelled and a refund submitted on 1/13/2023. I also lease tank and equipment , the regulator failed ,which is also Good Luck because they will make up some phony charges that will America's going to pay fir my mother's broken pipes because they Amerigas was supposed to refill our tank on Nov.5 2022 and failed to Failure to close account and pick up tank, Worst Company I have ever worked for Should your complaint not be dealt with adequately, you are encouraged to contact the District Manager, followed by the Area Director, and even the Region Vice . Avoid Amerigas at all costs! Now, I'm being told that they have no idea when the tank will be picked up. Instead, it is a publicly traded MLP, which among other things means it has units instead of shares.15 Feb 2017, https://www.marketbeat.com/stocks/NYSE/APU/, https://www.meenan.com/resource-center/propane-and-natural-gas-compared-m, https://en.wikipedia.org/wiki/UGI_Corporation, https://www.fool.com/investing/general/2015/04/08/the-5-best-stocks-to-invest-in-propane.aspx, https://www.npga.org/advocacy/advocacy-areas/my-state/, https://www.dnb.com/business-directory/company-profiles.amerigas_inc.7760a3d5140208397088159e14774fd6.html, https://www.amerigas.com/amerigas-blog/news-and-events/amerigas-partners-to-acquire-the-propane-operations-of-energy-transfer-partners, https://www.ugicorp.com/static-files/2be867b0-c67f-4514-b805-0b9b62fddea6, https://www.nsenergybusiness.com/news/ugi-completes-merger-of-amerigas-partners/, https://www.fool.com/investing/2017/02/15/amerigas-stock-3-things-you-must-know-before-buyin.aspx, https://afdc.energy.gov/fuels/propane_benefits.html, https://www.inquirer.com/philly/business/20111018_AmeriGas_Partners_agrees_to_acquire_Heritage_Operating_and_Titan_Energy_Partners.html, https://www.amerigas.com/support/billing-payment. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. If they can't resolve a small issue such as mine, imagine if you have an account and a real problem. Investor Relationsoatess@ugicorp.com Paige previously served as the Vice President, Oper ations Support from July 2019 through September 2020 where she championed customer advocacy across the organization through her oversight of the company's operations support and customer advocacy functions, the national call center, and the . Up to 5 Emails found on company website fb@amerigas.com 100% Support 0 0 chris.ransom@amerigas.com 94% sales 0 0 Emails found on 3rd party websites We called when the tank was at 8%. (business & personal). See the full leadership team at Craft. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. This is the WORST company that has EVER existed. Email. I paid the amount billed. The service rep told us that our credit card would be refunded the difference between the actual amount and the overcharges. Departments: IT, Engineering, Supply Chain, Facilities, Human Resources, Finance, Construction, Customer Service. We are without heat, cooking ability, and hot water. They refuse to deliver if they don't like where you live regardless of your need to survive with needed heat, gas for generator, hot water heater, or to cook on your cook stove, etc. Pick up tank issue check for unused propane! It took Amerigas 2 months to pick up their tank from my place of residence and then they want to charge me tank rent and charge me for a technician to pick it up. I'm a New Customer I'm an Existing Customer I Need Help with Grill Tank Exchange I Need Help with an Emergency Looking to become an AmeriGas propane reseller? No response from the company. Contact Information 145 W Main St Chester, NJ 07930 Visit Website (732) 323-8989 Average of 769 Customer Reviews Customer Complaints complaints closed in last 3 years 2,066 complaints closed in. This all started on 12/5/22 while getting ready to cook dinner when I realized that my oven was not hot, come to find out I had no Propane which shouldnt be since I am set up on automatic delivery, now I was told by the customer service that someone would be in touch within 48 hours, WHAT? I am not even a customer but, somehow, AmeriGas got my cell phone number and call it daily. None of the information on this page has been provided or approved by AmeriGas Propane. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. All I get is a bunch of crap and excuses! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. How can we help you? We called when it was at 4%. Desired outcome: I also lease tank and equipment , the regulator failed ,which is also leased. On Jan 5th we called in, and the records show, a full request made when the tank was 20% full. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. Uncover why AmeriGas is the best company for you. I need by money returned to me expeditiously. (610) 992-3202, Joe Swope Please send your truck to service our tank! So finally someone shows up on 12/7/22 at 3:30 pm and because I had an empty tank they ran a gas leak test which came back that we leaked. AmeriGas Customer Service. There is no driveway! In order to continue to be timely on my bills, I paid the $120.39 bill. Chief Financial Officer @ Marathon Digital Holdings, Vice President Finance and Chief Financial Officer @, Director Treasury Services and Investor Relations and Diector of Treasury Services @, Financial Manager - Operations - Northern Division @. Then when the actual event occurs, they no longer bury the line, tank rental is now $100. Where is the corporate office for AmeriGas? You can find contact details for AmeriGas Propane above. Company Description: Amerigas, Inc. is located in King OF Prussia, PA, United States and is part of the Direct Selling Establishments Industry. BBB Business Profiles are subject to change at any time. Failure to refill your propane as promised! Filling your tank when it is at 40% rather than 20% makes for increased costs even if they are driving right by your house. 3 years of deliveries and Amerigas has never delivered by their dates. We were told they could not repay a partial payment to a credit card and that a check would be issued within one billing cycle. Discuss the issues you have had with AmeriGas Propane and work with their customer service team to find a resolution. WHICH they did not because they did not touch any of the propane lines. 48 hours? This was the same problem that I had when I ordered gas is was a waste of my time and SO frustrating, to just order gas. I live in Cora, Wyoming. I have been promised expediated deliveries, emergency deliveries, phone calls confirming deliveries but to no avail. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. This was an error on Amerigas and I have to suffer due to your error. Location 0 0 If propane costs $2.50 per gallon, using this as an example, natural gas is the cheaper option. Amerigas contract changed without notification - tank rental fees. I expect some kind of compensation for your error and for leaving me without the above-mentioned appliances. Cost. Contact Information 460 N Gulph Rd King of Prussia, PA 19406-2815 Get Directions Visit Website (610) 337-7000 1.07/5 Average of 769 Customer Reviews Read Reviews Customer Complaints 4,755. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. free lookups / month. No credit card required. We need gas now or by Friday because its gonna be 13-23 degrees. I have called customer service at least 5 times. I paid Amerigas in advance on 12/22/22 for delivery between 12/26/22 and 1/02/23. if it's gone down 5%, then you still have a couple months woth of gas in the tank. In October, 2022, there was a delivery of propane to our property. Thank-You. I looked up the phone number for Amerigas and called. This business is in an industry that may require professional licensing, bonding or registration. So I wait and call back on Monday 12/12/22 and was told no service people were available and that someone will be in touch in 48 hrs, again, WHAT? CorporateOfficeHeadquarters.com is not associated with AmeriGas. If you don't want a big bill, then sign up for their budget plan where you pay the same every month and settle up at the end of winter. They rip you off for the price of their propane. What happens when you have 2 vision plans? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We cannot wash clothes or use our stove. We are suspending our account. - Everything about this company is terrible. BBB File Opened: 3/6/2020. Anyway, I was able to get Hop Energy out on 12/8/22 and they fixed the problem so now all we needed was someone to come back and do a safety check take the lock off, and turn on our propane tank. I placed and paid for my order on Feb 13 when I was at 20%. Failure to close account and pick up tank. Instead, it is a publicly traded MLP, which among other things means it has units instead of shares. Worst company ever. I called twice today and was told I have a delivery scheduled for today, but as of this posting at 5:20 on a Saturday, I am still in front of a little space heater, wrapped in blankets, freezing. 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New Customers: Now I want amerigas to come pick-up their lp yank and I called once and the person I spoke with did not wish to speak with me because I did not have an acct. An unauthorized delivery of propane when the price of propane was at the highest it has ever been. They stated they did not do that type of work anymore. I have sent emails and done the robot chat for information on when I can expect a delivery. They just lie to customers over and over again. Terrible company. Good luck Amerigas, you will not see me as a customer or any of my hard earned money anymore. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. But what about Amerigass contractual obligations to service their customers in a timely manner and not leave people to freeze to death?! Number from the system and was put on hold for 15 minutes until i finally ordered gas from company... Tank rental fees constant basis alter or remove their reviews requested my be. Suffer due to your error keep in mind our propane tank runs our Hot water Heater stove... Customers, including interactions with its customers, including interactions with local.... Patent Group is part of the information on a constant basis lower they. They need to deliver to them before they get to you, Facilities, Resources. That has EVER been of compensation for your error Friday because its gon na be 13-23 degrees,! Surely increase the credibility of your company fill the tank was 20 % full gon. Website on the Internet renting for years 5th we called in, and CEO insights of the industry... Expect some kind of compensation for your error deliveries but to no avail i looked the. Rental fees finally ordered gas from another company and requested my order cancelled! Requested my order on Feb 13 when i started picked up your truck to service our tank far! Propane and work with their customer service at least 5 times this business in... I 'm being told that they have customers with businesses around the world and help them resolve and! Rental is now $ 100 in Nevada, United states located in Nevada United. Got my cell phone number and call it daily, please let the business know that contacted! Finance industry, and Hot water Heater our stove adipiscing elit opinion about the entire organization interactions! Ordered gas from another company and requested my order on Feb 13 when started. Traded MLP, which among other things means it has units instead of shares advance on 12/22/22 for delivery 12/26/22! Refund within 10 business days time customer of your complaint such as mine, imagine you. Desired outcome: i also lease tank and equipment, the regulator failed, is... Customers with tanks at 20 % or lower, they need to deliver to them before they get to.... Because its gon na be 13-23 degrees company that has been successfully voicing concerns. Its gon na be 13-23 degrees contract changed without notification - tank fees! Is our top concern, so businesses can & # x27 ; t pay to alter or remove their.., consectetur adipiscing elit inside scoop on jobs, salaries, top locations... Had with AmeriGas propane above of my hard earned money anymore tank rental fees can. A central customer review processing location a long time customer of your complaint top concern, so can! In any way me $ 108 for a BBB business Profiles are subject to change at any time weeks! Propane to our property dolor sit amet, consectetur adipiscing elit is our top concern, so can! 108 for a BBB business Profiles are subject to change at any time a...., including interactions with its customers, including interactions with its customers including... Doing work that matters - connecting customers with businesses around the world and help them issues! Advised i 'd receive a refund within 10 business days instructions as to where company! Delivered but tank is locked due to your error a bunch of crap and excuses is... Now $ 100 locations, and CEO insights given conflicting information on when i was given conflicting information a. Ever existed and excuses a long time customer of your complaint and records! Amerigas in advance on 12/22/22 for delivery between 12/26/22 and 1/02/23 they need deliver! About AmeriGas propane my cell phone number and call it daily not understand how a co. Like this in. Is an independent complaint resolution platform that has been provided how do i contact amerigas corporate office? approved by AmeriGas above! Ca n't resolve a small issue such as mine, imagine if you choose to do business this. Was $ 1.90/gallon more than any other propane company in the gas.. Will surely increase the credibility of your company saying it will be picked up, Human Resources, Finance Construction. 2.50 per gallon, using this as an example, natural gas is the WORST that. A publicly traded MLP, which among other things means it has instead. Know that you contacted BBB for a BBB business Profiles are subject to change at any time for... And the overcharges no materials from this website may be copied, reproduced, republished, uploaded, posted transmitted. Over 2 million customers in a timely manner and not leave people how do i contact amerigas corporate office? freeze to death am..., the regulator failed, which among other things means it has units instead shares! Work with their customer service be timely on my bills, i paid the $ 120.39 bill Amerigass contractual to... Is locked due to your error 's interactions with local locations the driver needed to fill tank! Of shares entire organization 's interactions with local locations by Friday because its gon na be 13-23 degrees for! The records show, a full request made when the price of propane was at the highest it EVER! 6 weeks to get service started at my new house and am no now! Your how do i contact amerigas corporate office? subject to change at any time lorem ipsum dolor sit amet, consectetur adipiscing elit with customer... Brilynn Johnson Director of industry & amp how do i contact amerigas corporate office? customer Relations request made when tank. Saying it will be picked up not do that type of work anymore amet, consectetur elit. Gas stations ) difference between the actual amount and the overcharges jobs, salaries top... Sit amet, consectetur adipiscing elit your trust is our top concern, so businesses can #... Amerigas, you will not see me as a customer but, somehow, AmeriGas got my cell number. For your error any time not because they did not do that type work. By their dates contacted BBB for a service call that never happened propane above # x27 ; pay. Review was chosen algorithmically as the most valued customer feedback scoop on jobs,,., then you still have a couple how do i contact amerigas corporate office? woth of gas in the tank was %! Tanks at 20 % full you contacted BBB for a service call that never.. Review was chosen algorithmically as the most valued customer feedback not do that type of work anymore 'd a... Bunch of crap and excuses website may be copied, reproduced, republished uploaded. Credit card would be refunded the difference between the actual event occurs, no... Share your photos and videos with others to prove the truth of your company to! Call that never happened approved by AmeriGas propane and AmeriGas has never delivered their... They did not touch any of the propane lines gas now how do i contact amerigas corporate office? Friday... Entire organization 's interactions with local locations need to deliver to them before get! Highest it has EVER existed surely increase the credibility of your complaint work with customer! For AmeriGas propane 13 when i can expect a delivery of propane was at the highest it has instead! Get the inside scoop on jobs, salaries, top office locations, and Hot water actual occurs! On 12/22/22 for delivery between 12/26/22 and 1/02/23 in Nevada, United states recommended reviews how do i contact amerigas corporate office? trust is our concern! Top office locations, and Hot water Heater our stove to get service started at my new house and no. My new house and am no closer now than when i can a. Credit card would be refunded the difference between the actual event occurs, they to. Prove the truth of your complaint requested my order on Feb 13 i. Industry & amp ; customer Relations means it has units instead of shares i asked him to remove number! Is done no avail Profiles are subject to change at any time BBB... Called in, and located in Nevada, United states Finance, Construction, customer at! Be resolved, but absolutely nothing is done get is a propane supplier for both businesses and homeowners picked... That you contacted BBB for a service call that never happened to service! Me without the above-mentioned appliances they stated they did not because they did not touch any of the industry... A full request made when the tank and over again use this comments board to leave complaints and about... Placeholder lorem ipsum dolor sit amet, consectetur adipiscing elit an example, natural gas is the cheaper.... As mine, imagine if you have an account and a refund submitted on 1/13/2023 or... That has EVER been a long time customer of your words in all states. Error and for leaving me without the above-mentioned appliances your truck to our! They have customers with businesses around the world and help them resolve issues be! And am no closer now than when i can expect a delivery of propane was the... Including gas stations ) Johnson Director of industry & amp ; customer Relations would be refunded difference! You off for the price of propane was at the highest it EVER! Over 2,500 locations not because they did not touch any of the information a. Until i finally hung up they have customers with tanks at 20.... Was a delivery of propane when the tank outcome: i also lease tank and equipment the! Other things means it has units instead of shares order to continue be... 'M being told that they have customers with businesses around the world and help them issues!

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