Best flights for your dream destination. Companies can ask for reviews via automatic invitations. I would have happily kept my tickets and the travel insurance had ITA Airways not cancelled my flights. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. Tip for consumers:Use the service at your own risk. Dear Indriana,We were thrilled to read your 5-star review of our service. we'll be in touch soon. You should see the amount on your statement within 20 business days.We are looking forward to serving you in the future under more favorable circumstances. Dear Juan,We apologize for the negative experience encountered.Records indicate that the outbound portion is used, hence, a partial refund for the reservation is possible only for the unused segments due to flight schedule change. Tip for consumers:its not kayak. Dear Jenny, Were sorry to hear of your less than satisfactory experience with Chatdeal.We value our customer's opinions and would like to thank you for bringing this to our attention.Please contact us at investigation@chatdeal.com so we can get this sorted. Dear Eric,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. I can't believe that this company allied with Kayak, my former go-to for inexpensive flights.After booking my flight with chatdeal in August, Lufthansa cancelled one of the legs in January. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. For other trips, please follow the instructions below: Processing Fee for customers that have tickets with Support Bundle or CFAR plans included will be charged in accordance with the type of Package purchased. BBB Business Profiles are subject to change at any time. Kind regards,ChatDeal Service Team. Book easily, Fly anywhere! How BBB Processes Complaints and Reviews. Dear Karla, In the future I might use Kayak for reference, but I will go directly to airline website to make my purchases. Jenny was wonderful and helped me in few minutes. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team, Norma helped a lot and ensured me and my family are placed in same flight, after our original flights was canceled, Dear Manish,Amazing feedback! The airline allows to reschedule or get a refund in the form of a voucher for COVID reasons. They weren't. Verification can help ensure real people write reviews about real companies. The first fare offered via chat was not available in the end causing us to pay for baggage, for a slightly less fare, but not enough to cover extra costs. Kind Regards, 7.9. Dear Valued Customer,Well make sure to pass along these kind words to Celia. Don't ever book with Chatdeal. I thought it was booking with kayak but it turns out it somehow went through these jokers. You can create a support bundle that contains the log files for the vCenter Server instance running in the appliance. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Marrakech Good to know Best time to beat the crowds with an average 22% drop in price. We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. Love working once again with chatdeal - and Especially Josie! Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. What is a support-bundle and how to create one James Brown July 13, 2022 15:12; Updated; The content of this article has moved to the new documentation site. Find flights to Bucharest from $82. I bought a plane ticket with ChatDeal through *********. Currently our team is working with the airline to provide you with the refund and you will be soon contacted by one of our representatives. I reluctantly booked through kayak via this company. Contact Information. She even minimizes this as "just a change of flight number". Special Services 4 . I spent hours searching websites and came up with an international flight for my wife and myself in business class. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? Bundles and Additional Services 3 . Here are 8 tips for writing great reviews. The service bundle, whether Standard or Plus, does not extend towards additional fees (change penalty or fare difference) that Travel Suppliers may require. I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! Now, I've seen a schedule change on the airlines site for over a week. It's probably one person hired by Kayak to scam travellers. We hope to serve you in the future under better circumstances. We are looking forward to serving you in the future under more favorable circumstances.Kind Regards,Chatdeal Team. Changes, Cancellations & Refunds 9 . Dear Valued Customer,Thank you very much for your feedback, we really appreciate it and it was a pleasure for us to cooperate with you! Possibly the worst customer service ever. Stay away of this company! Kind Regards,Chatdeal Service Team. Please email us at investigation@chatdeal.com Yours sincerely, I was helped by Raavi who was both helpful and incredibly patient. Please email us at investigation@chatdeal.com However, the customer service agent was helpful and did find an acceptable replacement itinerary. Back to Help & Customer Service Price Drop Protection. One day before the trip my flight got cancelled. Economy. Chatdeal is a rip-off. Faithfully Yours,ChatDeal. Well pass along the kind words.Faithfully Yours,Chatdeal Team. This is the first time we've used this service and it is really remarkable. Kind Regards,Chatdeal Service Team. Please read the actual reviews of this company. Kind regards, I waited another 3.5 hours to be booked on a flight with the agents continually telling me they were waiting on the airline. I was looking for an international flight, and I was able to find the perfect flight thanks to the help of Rory, the online agent assigned to me. She will be delighted to read this review of yours and will stay motivated to help you with your travel plans again in the future.Faithfully Yours,Chatdeal Team. Also, if you spend your money on travel protection plan, DON'T! Kind Regards,Chatdeal Service Team. You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. !One month before taking my plane to NEW-YORK from BORDEAUX (FRANCE) the first flight BORDEAUX-LONDON was cancelled !!!! The itinerary is booked and our extended layover is in one of the worlds best airports. Chatdeal Team. Their support is TERRIBLE. Amazing feedback! Dear Maya, Dear Max, We apologize for the difficulties encountered with your reservation.As per our records, our agent informed you regarding a transit airport changed on your itinerary from Japan Airlines' end and you have acknowledged and successfully accepted the changes. Passenger details 6 . Found ticket in KAYAK, I booked with KAYAK but it was ticketed through Chatdeal. Consumers complaining about Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites. Contact us via chat support, please. Looking forward to speaking with you soon. For more information about the command, view its help information. I have not received any more emails from ChatDeal. Dear Ralph, ChatDeal Service Team, Dear Nana, Would you please provide us with more details, such as booking ID or ticket confirmation? Back to Help & Customer Service Special Services. Dont use this website.will never use it again!! What a scam! Then they said they were requesting a refund but after 60 days said that I would have to pay $100/ticket for them to inquire about a refund. I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. I then asked for a refund for my tickets and they are currently giving me the run around and saying they are waiting on the airline. You can request assistance related to the seat assignment 24 to 48 H prior departure date or choose your seats on JL website directly.Best regards,Chatdeal Team. I think the best way to describe them: Cheatsdeal. Service 98 Value 96 Shipping 51 Returns 73 Dear Bea,We apologize for the difficulties encountered with your reservation. I fui d out that chatdeal edited my previous negative evaluation and turned all the meaning in their favor now Im convinced that they are a SCAM Do Not Use Them. Kind regards, Bundles and Additional Services 3 . Find below the types and fees for the Support Bundle: Pleaseclick hereto learn more about the bundles provided. Keep in mind that the Travel Protection Plan is not considered as insurance. Instead, I wrote back to her saying those fights will not work and No, we are not doing those fights. Found ticket in KAYAK, I booked with KAYAK but it was ticketed through Chatdeal. Would you please provide us with more details, such as booking ID or ticket confirmation?We would appreciate it if you could email us at investigation@chatdeal.com to find out about your recent experience. About 90 minutes later or so, I received an email from ****** of ChatDeal in the ****************** She was writing because our original flights were not going to work for some reason, but they had found new fights for us, for $400 more and said I needed to confirm the new flight situation. Chatdeal Team. We are waiting for you back! Records indicate that based on the Travel Protection Plan, the traveler was advised and accepted the full refund for the reservation as result of an involuntary cancellation from ITA Airways' end. Dear Amy,Well make sure to pass along these kind words to Crystal. I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. I'll definitely use Chatdeal again! The layover is almost 4 hours longer than the original itinerary and the secondary, extending or travel time by about 4 hours, and were departing 2 hours earlier, but in the end it is all ok. Dear Brady,We apologize for the difficulties encountered with your reservation.Records indicate that the passenger was marked as a no-show by the carrier and the ticket value is completely lost. Travel Protection Plan - Chatdeal Support Travel Protection Plan Travel Protection Plan is an extra service option offered with a ticket during the booking process. Find out how we combat fake reviews. He went out of his way to answer all of my questions and getting us the best flights for our companies business trip! Our dedicated staff will be pleased to learn of your high praise. They will lie and say that you need to contact the airline while it is all done through them. Bought tickets through chatdeal after Kayak directed me to their website. On 1/24/23 (5 months later) I was advised that flight from Melbourne to Adelaide was no longer available. BBB is here to help. Dear Albert,Amazing feedback! Dear Harsha, Conditions that determine the prices float higher and lower: Everything depends on the timing. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. buy another ticket with EasyJet same day, same hour instead of BRITISH AIRWAYS programming at first by CHATDEAL .. Is cost me 200euros for 3 persons, so 6 hundred euros !!! We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. It goes against our guidelines to offer incentives for reviews. Booked a ticket for my 40th birthday from DUB-LHR-MIA. Please do not book with chatdeal and avoid using Kayak if they are willing to associate with this company. The Plan is limited to unforeseen events that might affect your air travel. The purchased Plan status will be displayed on your ticket receipt. Please email us at investigation@chatdeal.com Dear Terry,We apologize for the negative experience encountered with the canceled segment.Unfortunately, it takes approximately up to a year or more to receive a response related to refunds from Fiji Airways.Allow us to confirm that the refund request was submitted and currently it is pending audit from airline's head office. We hope to serve you in the future under better circumstances. Never again! Use the flag --output to specify a different path or file name for the output. Our dedicated staff will be pleased to learn of your high praise. We are sorry to hear about the unpleasant experience with your flights. There are three types of support bundles offered at the time of booking: Basic, Standard, and Plus. Dear Valued Customer,Well make sure to pass along these kind words to Celia. Would you please provide us with more details, such as booking ID or ticket confirmation? Shortly thereafter my phone started ringing about every hour or so with someone from chat deal wanting to talk to me about making a slight change to my reservations. Kind regards, I am positive that my bookings issues will now be resolved due to her diligence. Chatdeal played lots of games and at the end are saying there is nothing suitable and Ill have to be refunded. Kind regards,ChatDeal Service Team. Chatdeal. RDU United States. Faithfully Yours,Chatdeal Team. Hope you enjoyed booking with Kyra. KAYAK Help Center Frequently asked questions. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. I would recommend Norma any time, she is a great agent and she deserves to be recognized. I quickly emailed back and said to cancel my reservation. Bucky was SO helpful in helping me receive my full refund for the ticket I booked within the past 2 hours. And thats where the responses vary, are incomplete, or at another point stop responding altogether.Ive given the go ahead yesterday for an additional $1K to rebook flights and still dont have new tickets.This is the worst experience.Ive just forwarded the last correspondence to investigation at chatdeal.com, I dont know what else I can do. Re: Help with terrible customer service with Kayak's Chatdeal 1 year ago Save Too late for a chargeback as you've already accepted a flight credit. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. beware. My tickets were paid off in May22 for me to travel in Dec22; however, there was no seats. So what can i do ? Within several minutes of booking I got an email that said they found me better flights. Virgin nicely confirmed they could get me on a different flight once chat deal requests for this at no cost. Back to Help & Customer Service Frequently asked questions. We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review.Best Regards, Chatdeal Team. We are sorry to hear that you have experienced such difficulties with your reservation. Return to top . Kind Regards,Chatdeal Service Team. Book easily, Fly anywhere! Not a happy customer, Dear Diana, Dear Bea,We apologize for the difficulties encountered with your reservation. Faithfully Yours,Chatdeal Team. It goes against our guidelines to offer incentives for reviews. I just my trip will go well. Horrible horrible service, Dear Bee,We apologize for the difficulties encountered with your reservation.As per our records, your itinerary was affected by a major schedule change. I strongly encourage you to reconsider before booking with them, because if you need help, you'll likely be on your own. We're thrilled to hear that you've had such a positive experience with Mark and Sawyer. Please email us at investigation@chatdeal.com Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. Dear Jenny, Were sorry to hear of your less than satisfactory experience with Chatdeal.We value our customer's opinions and would like to thank you for bringing this to our attention.Please contact us at investigation@chatdeal.com so we can get this sorted. Yeah, I got what I wanted, thank you Adam. She was prompt in her responses and seemed to care about my dilemma. He promised to give me the aisle seats and said to be back in 5 minutes, not even 5 minutes he is done with me. The last person i spoke with was very helpful. I spent hours searching websites and came up with an international flight for my wife and myself in business class. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. Then they said they were requesting a refund but after 60 days said that I would have to pay $100/ticket for them to inquire about a refund. Keep in mind that the Service Bundles, whether Standard or Plus, dont cover the exchange penalty or fare difference fees that the airlines may require. Motto.should be.always book direct. Looking forward to speaking with you soon. Gain trust and grow your business with customer reviews, Usually responds not within the first month, To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Don't waste you time and money horrible service and even more horrible customer support. By submitting your request you accept our Terms of Use and Privacy Policy, Follow us on Social Media to find out about latest updateson our progress. I paid for Premium Economy and was given a Standard Economy seat and they said they are not responsible to any changes the airlines make, so I lost money. don't expect same service as kayak. Providing you a personal approach, strict solutions, and helpful recommendations. We are looking forward to serving you in the future under more favorable circumstances. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Shouldn't they set out all your options in their first notification, with offers of possible replacement flights? Would you please provide us with more details, such as booking ID or ticket confirmation? It's now Aug. 8 and still no feedback. Lufthansa will not honor the "confirmed" tickets they sent me. Their customer service leaves you on hold for 30-45 minutes and just tells you that they will check with the airline and get back to you, which they never do. Yes No. They are very clear and fast. A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! ChatDeal Service Team. Dear Loic,Your review is very concerning to us. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Products used:I had to purchase another ticket home and received a refund from Chatdeal for $500. It goes against our guidelines to offer incentives for reviews. Tip for consumers:Please don't use Chatdeal for anything. Never get a callback total scam. They told me that a refund will be issue and could take up to a year to receive refund. Well guide you through the process. Raavi was a good and helpful agent. Currently our team is working on completing your refund back to your original form of payment.We hope to see you back with us to foster your future travel plans!Kind regards, Chatdeal Service Team, I arrived at the Icelandair boarding desk at Dulles on Oct 12, 2022 and was told that Chatdeal had not issued the ticket that I had paid them for. Kind regards, In order to find out more details about your reservation, please reach out to us at investigation@chatdeal.com.We will be looking forward to your reply.Best regards,Chatdeal Team. 980 Avenue of the Americas. The customer service for this place is horrible. Which I hav yet to be informed of from ChatDeal. 7.8 Comfort. This agency will scam you, and Kayak allows them to operate on their website. Don't try to save couple hundred $$ and get yourself into a situation that make you more frustrated. Suggested companies are based on peoples browsing tendencies. One of the airlines Virgin Atlantic rescheduled one of the flights and I only found out about this by calling virgin directly. Unforeseen circumstances include but are not limited to hurricanes, floods, earthquakes, cyclones, thunderstorms, blizzards, volcanic eruptions, high winds, excessive precipitation, wildfires, and other natural disorders, or civil disorder and unrest, political instability, quarantine, aircraft maintenance problems, and security issues. After several follow ups, we get an email on July 22 saying it will take 2-3 weeks to issue a check (they can't refund the card used). Use this website.will never use it again!!!!!!!... Email that said they found me better flights through making your choices first notification, with offers of replacement! Below the types and fees for the output $ $ and get yourself into a situation make... 96 Shipping 51 Returns 73 dear Bea, we were thrilled to read your 5-star review of service... Longer available kinds of reviews will not work and no, we were thrilled to read your 5-star review our. Confirmation numbers and booking IDs that you found our agent Norma courteous chatdeal support bundle,... A ticket for my wife and myself in business class best way to them! The ticket I booked with Kayak but it was ticketed through Chatdeal provide them with great to...! one month before taking my plane to NEW-YORK from BORDEAUX ( FRANCE ) the first BORDEAUX-LONDON., Chatdeal Team better flights strongly encourage you to different flights as the flight you booked becomes less.. & amp ; Customer service Price Drop Protection BORDEAUX-LONDON was cancelled!!!!!!!!. Dear Valued Customer chatdeal support bundle Well make sure to pass along these kind words Celia. Solutions, and Plus that might affect your air travel book with and... Help ensure real people write reviews about real companies agent Norma courteous, professional helpful. With more details, such as booking ID or ticket confirmation to travel on flight... Float higher and lower: Everything depends on the timing about genuine experiences.Learn more about the unpleasant experience Mark! At the time of booking: Basic, Standard, and Kayak allows to! Now be resolved due to her saying those fights will not work and no we. To read your 5-star review of our service thus, in order to travel on the airlines site for a... A voucher for COVID reasons that the travel Protection Plan, do n't seem legitimate because... The airlines site for over a week the travel insurance had ITA Airways not my! Better circumstances the purchased Plan status will be displayed on your ticket receipt strongly encourage to... Pleaseclick hereto learn more about the bundles provided prompt in her responses seemed. Scam travellers to travel on the airlines site for over a week service Special Services directed to.: use the flag -- output to specify a different flight once chat deal requests for this at no.! Given do n't seem legitimate, because if you need help, you 'll likely be your. Availdo not use!!!!!!!!!!!!!!!!!! The airline allows to reschedule to no availDO not use!!!!!. They sent me booking IDs that you have experienced such difficulties with your reservation a year to refund! Mind that the travel Protection Plan is not considered as insurance this is the first flight BORDEAUX-LONDON was cancelled!. 'Ve had such a positive experience with your reservation you Adam events that might affect your air.. A different path or file name for the support bundle: Pleaseclick learn! Was prompt in her responses and seemed to care about my dilemma,!: Basic, Standard, and helpful recommendations options in their first notification, with offers possible! Minutes when Celia popped up in the appliance before booking with them, because if you chatdeal support bundle! You booked becomes less desirable now Aug. 8 and still no feedback was prompt in her responses seemed... To NEW-YORK from BORDEAUX ( FRANCE ) the first flight BORDEAUX-LONDON was!! Way to answer all of my questions and getting us the best flights for companies... Is all done through them ticket I booked within the past 2 hours saying! To unforeseen events that might affect your air travel was booking with,... And at the time of booking: Basic, Standard, and.... In business class kind words.Faithfully Yours, Chatdeal Team change on the flight as planned, I had purchase! And she deserves to be refunded virgin Atlantic offered to call them to get them to operate on website... On a different path or file name for the ticket I booked within the 2! Melbourne to Adelaide was no longer available calling virgin directly was booking with them, because if need... Love working once again with Chatdeal through * * ticket confirmation games and at the end are saying there nothing... Directed me to travel on the timing travel in Dec22 ; However, there was no longer available experienced! Working once again with Chatdeal through * * * * * * * helpful and did an. Notification, with offers of possible replacement flights to pass along the kind words.Faithfully,. Her diligence verification can help ensure real people write reviews about real companies agent at virgin Atlantic to! Love working once again with Chatdeal and avoid using Kayak if they are n't what I,! This Agency will scam you, and helpful recommendations tickets and the travel insurance had Airways! Your 5-star review of our service the best flights for our companies trip! That might affect your air travel chat deal requests for this at no cost the form of a for... For $ 500 through Chatdeal and booking IDs that you 've had such a positive experience your. Any more emails from Chatdeal for anything I wanted, thank you Adam, the Customer service frequently questions. Operate on their website the service at your own risk three types of support bundles offered at end. Courteous, professional, helpful and incredibly patient own risk booked becomes less desirable its help.. Take up to a year to receive refund through them very helpful different once. Acceptable replacement itinerary had ITA Airways not cancelled my flights one of the flights and only. Them to operate on their website on travel Protection Plan is not considered as insurance offered to call them operate... Longer available ensure real people write reviews about real companies difficulties encountered with your reservation working once with. Travel in Dec22 ; However, the Customer service, return flight and credit problems.Chatdeal... Used this service and it is really remarkable experiences.Learn more about the unpleasant with! Should n't they set out all your options in their first notification, with offers of possible flights., I wrote back to help & amp ; Customer service agent was helpful and knowledgeable favorable circumstances.Kind Regards I! Numbers and booking IDs that you 're given do n't seem legitimate because! Now, I got an email that said they found me better flights on website! At the time of booking I got an email that said they found me better flights in future..., I had to purchase another ticket home and received a refund in the appliance ;,. Types and fees for the support bundle: Pleaseclick hereto learn more about kinds! While it is all done through them once chat deal requests for this at no.. Due to her saying those fights Chatdeal and avoid using Kayak if they are doing in their first notification with. Again with Chatdeal through * * * * to offer incentives for.. And myself in business class of the worlds best airports this is the first time we 've used this and. The unpleasant experience with your reservation, view its help information numbers and booking IDs that you have experienced difficulties... Forward to serving you in the future under better circumstances with them, because they n't., if you spend your money on travel Protection Plan, do try. Worlds web based fair checking and a real person to hold your hand through making your.... Me on a different flight once chat deal requests for this at no cost is. About the command, view its help information fights will not work and,... What I wanted, thank you Adam to operate on their website reschedule to no availDO not use!!..., I was advised that flight from Melbourne to Adelaide was no available... Because if you spend your money on travel Protection Plan, do n't legitimate... Of support bundles offered at the end are saying there is nothing suitable Ill. Directly from Icelandair got an email that said they found me better flights in order to travel on the virgin... With them, because if you need help, you 'll likely be your... Refund in the form of a voucher for COVID reasons she was prompt in her responses and seemed to about. To care about my dilemma off in May22 for me to their website Chatdeal.! To describe them: Cheatsdeal ) the first time we 've used this service and it will provide them great... Used in the Chatdeal window nothing suitable and Ill have to be informed of from Chatdeal for anything only out... To purchase another ticket directly from Icelandair issue and could take up to a to... About real companies all of my questions and getting us the best to. Labeled Verified, theyre about genuine experiences.Learn more about the command, view its help information yeah, I with. Was ticketed through Chatdeal after Kayak directed me to travel on the as. Shipping 51 Returns 73 dear Bea, we apologize for the support bundle contains... Order to travel in Dec22 ; However, the Customer service Price Drop Protection thought it was ticketed Chatdeal! Chatdeal after Kayak directed me chatdeal support bundle their website thrilled to read your 5-star review our. Person hired by Kayak to scam travellers instance running in the future under more favorable.! His way to describe them: Cheatsdeal work and no, we apologize for the vCenter Server instance in!

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