Im taking it to a leather expert to help with the scratch. The heels of these shoes measure 1.75 inches, and they come with wheat-rope style round laces and a box. They also feature black semi-pointed toes and one-inch block heels, meaning they are comfortable and give height without putting on the feet. Available in size 10, this dress does not allow UV rays from the sun to pass through. They sport a comfortable bridge and contain black acetate frames. So it's not really worth the cost of shipping AND the cost of returns to potentially get a faulty product. Watch out for this company called real real, if you make a return and ask for refund they virtually pay you back half of the money you paid, all I know is they steal from you and tell you to your face that you cant do anything about it and hang up on you. In the 12 months ending June 2019, The RealReal reported almost $93 million in operating losses. Two words Rather donate, wooowwww they still from sellers and buyers.I know how does it feel, same they are so slow- 2 weeks my foot they are so slow at getting anything up and they have a sale at 20% off these were 200 items and I am getting $25 of each of them I told them I could have sold them for the lowball price you are selling them myself and at least had the money right away disgusting, The RealReal bought a Prada purse that showed and said was in very good condition. These vary from courier to courier. I was supposed to received information about price they would put item for sale, instead item went on sale and was sold within 24hours at a -rice that is less than 10% of price of the article. The Burberry The City Watch has undergone an aging process. As time went onand the amounts seemed to fluctuate wildly, for seemingly no rhyme or reasonI decided to figure out exactly what was happening here. If you want to buy or sell the RealReal, the best place to go is TheRealReal.com. I ordered a wool sweater, made in Scotland, from a London-based company and paid a duty rate of ZERO because it was made in the EU and came straight here. We need to watch out for this store. Great collection of designers and pieces for both women and men, The return process is slow due to the COVID-19 pandemic. Ive had to incur costs for duties and exchange rate etc when a simple answer to a question could have saved me time and more importantly money. Behold my Not An Expert But I Kinda Am guide to understanding Canadian import taxes and duties. No complaints here, but nothing particular to laud either. The RealReal has a loyal fan base on Instagram with over 442K followers, and the brand is featured in top media outlets like Forbes, Chicago Business Journal, and Bloomberg. Carry on reading RealReal reviews to find out more! I would like a prompt resolution to this issue. Once you get a positive response, make sure to find out about the interview process at The RealReal and prepare for tough questions. Upon picking up my items the person representing the Real Real stated that I could change my mind about selling any items, and to just let them know. These Chelsea boots are perfect for people who like to be stylish and have fun at the same time. Whether they pay that to Canada Customs is another matter. The company has an average of 4.1/5 stars out of 34,107 Trustpilot ratings. Compare. Transfer Agent. The generic reply was that photos are taken to represent the bag, any minor flaws may not show in the photos. These earrings stand out with a high polish metal finish. Later, The RealReal opened pop-ups in Las Vegas and San Francisco. The RealReal review will take an in-depth look at the buying and selling process, best selling pieces, customer ratings, promotions, and more to help you decide if this is the consignment brand for you. We also ensure all reviews are published without moderation. Basically, it's what the Canadian government charges you to bring goods into the country. These books are practically worthless now and they wouldnt refund me more than $15 site credit. All I am getting for a new Brand Name Missoni Sweater with tag 9$. Chanel's signature quilted handbags command high prices in the secondary market. but that's where the pleasantries end. Terrible for consigners. These tortoise shell sunnies are made in Italy featuring a geometric cat eye, gradient lenses, gold-tone metal arms, and flirty light blue accents. You are also responsible for compliance with the laws of the destination country. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. These cost me $725, the receipt from Church's was in the box - they were new in the box - never worn (as *********my consultant with TRR can testify) and just "went missing." It's at the Customs Officer's discretion. My items were instantly sold for prices that I didnt agree to. The company has an average of 4.1/5 stars out of 34,107 Trustpilot ratings. Which, of course, is unavoidable because of the sheer number of items and your goods being located country wide. Designed for minimalist guys, the Louis Vuitton Damier Graphite Multiple Wallet has 3 credit card slots, 2 compartments for bills, 2 side slots for receipts, and 2 business card slots for when youre making connections on the job. Overall disappointed in overall purchase from start to finish. If your order needs additional processing time, one of The RealReal customer service representatives will contact you. The boots come with pull tags at the rear and front of the boot and elasticated sides, allowing you to put them on or take them off with ease while ensuring a snug and comfortable fit in wear. The manufacturers of these shoes took the classic Timberland look and transferred it into these low-top sneakers, making them more wearable. . Companies can ask for reviews via automatic invitations. If youve done any amount of online shopping on sites beyond our borders, you might be familiar with this scenario: Your package has arrived on your doorstep (yay), but before the delivery driver will hand over your eagerly anticipated item, youre being asked to pay what feels like an astronomical sum. The most obvious reason is that what youve ordered is shipping from within Canada, so theres no need for an import charge. I placed few items for consignment with RealReal in ***, only one item was chosen. All customers receive an email with tracking information once items have shipped. Unwearable. The first portion of that is an import tax, sometimes referred to as a "tariff." The exact amount of this varies depending on the country it's coming from and on the item itself. Compared to in-person consignment I find this arbitrary appearing and disappearing credit system deceptive. This is the The RealReal company profile. The versatility of this dress means you can easily pair it with eye-catching accessories. . From there, the experts assess your goods and you get paid. Ive purchased (and sometimes returned) designer items as low as 10 percent of their original price and in good to pristine condition. You can request The RealReal to facilitate and bill your return through their moving partners. The only times I don't get charged duty are when items are shipped via USPS and marked as a gift. In August 2022 I received a message from ************** stating that the bag was lost and that I would be compensated for the lost bag, item ******** . I did, however, pay $33.99 for that HST-plus-brokerage-fee combo we chatted about earlier. I paid a pretty penny for it and duties. Some of the merchandise if it didnt sell, I would never recommend these people to anyone that was a horrible experience. Were proud to provide consumers with a safe platform to buy and sell luxury goods and help make fashion more sustainable., Chanel Inc. brought its action against The RealReal Inc. in order to protect consumers from false advertising and the sale of counterfeit handbags on The RealReal website, a spokesperson for the luxury brand told me. Do not buy or sell here they are scammers and thieves. The Chanel internal documents were unsealed and filed into evidence in December. There are three ways to do virtual consignment: Thats just about all the work that is involved on your end. Of these, 15 are in its retail stores. !I have been waiting for at least 2 weeks with no resolution.And to think, when I first discovered your website back in 2015 - I told everyone that would listen how wonder your company was.I am very disappointed in how TRR has gone downhill. Very very bad experience . Challenges could involve the fact that Chanels refinishing and refurbishing services would require proof of purchase and a valid warranty, fashion advisors arent incentivized to provide after-sale service, and the potential of secondhand clients abusing the service by refurbishing products for resale. While those negative reviews should not be taken lightly, most customers reported a long-term relationship with The RealReal and that their items always arrive in great condition. The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Cline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex. The RealReal review will look at their top-selling pieces, customer reviews, and much more To help you determine if this consignment brand is right for you. BEWARE, sellers. The RealReal reaps substantial benefit as a result of this business model, the court said. Nerd alert: Were about to get deep into the world of trade treaties. They dont know the products theyre writing about. Highway robbery. He was very confused on why I had gifted him a womens watch. Notably absent in Chanels war on resale is Farfetch, said The RealReal, noting that in February 2018, founder and CEO Jose Neves announced that Chanel had made a significant investment in luxury e-commerce platform. This fabric features viscose, making it breathable, hypoallergenic, and resistant to creasing. I have attempted multiple times to leave an honest review of TRR on a online review forum, and they have it removed. Best of all, it's really inexpensive to do. One wonders if their employees who answer your pleas are indeed human! So I asked it back, it is destroyed. The RealReals motion for summary judgement that the luxury resale platform may be liable for infringement in connection with the sale of allegedly counterfeit goods on its site because it doesnt take title to the merchandise it sells, was rejected by the court, which said that since The RealReal takes physical possession and inventory of products, and curates and defines the terms of their sale, it bears some responsibility for counterfeits that slip through to consumers. This piece has a look of modern elegance thats subtle enough to wear day-to-day, beautiful enough for night wear. Expect to pay high shipping fees (50+ CAD) and duties upon arrival . Due to the pandemic, you may experience return processing delays. Youll also enjoy a 20% discount when you use The RealReal discount code REAL during checkout. The RealReal review turned up a few promising discounts. The RealReal is striking back at the French fashion house, claiming Chanel planned to eliminate the secondary market for its products, according to a motion filed in U.S. Superior Court. The Realreal won't ship any items to Canada, or anywhere else outside of the U.S. for that matter. At 6:03am on the same day I received another email informing me the item had been sold for $796. Out of the (3) items one was a . This is a BETA experience. Free Next Day Shipping on $50+ Orders. Balenciaga is the creme de la creme of Spanish design. This is based on anonymous employee reviews submitted on Glassdoor. I sent stuff to the Real Real and asked that they tell me the pricing that the items will be posted and how much commission I will make. Buy & Sell Designer Clothes, Bags, Shoes & More | The RealReal Sell with us Sign in or Create Account New Arrivals Designers Women Bags Men Jewelry Watches Home Kids Sale Cancel Sign up & Get a $25 Site Credit sign up Continue with Apple Continue with Facebook Continue with Google Because this dress is made from high-quality fabric, you can wear it on formal or casual occasions. Even Herms, with personalization, and Gucci, with sustainability, are evolving and adapting to meet the needs of consumers., The evolution of perceptions is the key reason behind those astonishing numbers, Chanel said in the documents, referring to the global luxury secondhand markets size and potential, which KD Market Insights estimated will reach $52.3 billion by the end of 2024. Though the vast majority of reviews are positive, some customers expressed trouble connecting with customer service and missing items. Bag was put in dust bag then thrown in box. '"I want my item returned. The Real Real is a scam act sending damaged goods then upon return only giving credit for half then deactivating your account so you cant use it. This eye-catching bag features a single exterior pocket at the back, single zip pocket on the flap underside and three interior pockets. If youre ordering an item that was made in China from an American retailer, youre still going to pay an import duty because the exception is about the item itself being made in the USA and not the company being based there. I always try to purchase from individual sellers now, so that I can request USPS. Australia. There are also loads of retail store locations where you can go and buy RealReal products. My experience has been excellent. There are also multiple retail store locations including The RealReal New York, The RealReal San Francisco, and The RealReal Secaucus. Submitting a response indicates a willingness to work with customers to make things right. It is always a hit or miss when purchasing things internationally. SAN FRANCISCO, Jan. 25, 2023 (GLOBE NEWSWIRE) -- The RealReal, Inc. (NASDAQ: REAL) the world's largest online marketplace for authenticated, resale luxury goods today announced that John E. Koryl will join the company as its Chief Executive Officer and as a member of its Board of Directors, effective February 6, 2023. Such great finds and prices. 47% of job seekers rate their interview experience at The RealReal as positive. (Although, in all likelihood, if the item was imported into the country by the seller, youre seeing the duties they paid reflected in your price.) I sent The RealReal a Louis ******* handbag for consignment in April 2022. While styles change from season to season, a well-fitting RealReal OFF-WHITE Crew Neck Long Dress is timeless. The final oneand the sneakiest-feeling of them allis a brokerage fee, charged by whoever ferries your package from its origin through customs and on to your house. Theyre for the modern gentleman and can adapt to tons of different outfits from casual to business casual. I want them to either:1. You must place your order by noon PST, and they dont offer holiday and weekend deliveries. If you have questions that werent covered in The RealReal review, you can reach out to the team by: You can also contact the RealReal if youre interested in the company culture and seeking The RealReal jobs and The RealReal careers. Most customers who purchased items on this site had an exhilarating experience. Its made in Italy, which means Im leaning toward a retailer like London-based Matches, so Id pay $84 in tax but zippo for duties. The bag comes with a 24-inch chain-link shoulder strap, an outer pocket, and four interior pockets. The RealReal can't afford that. I would never agree to sell my item for price if company would inform me of it. I sent in 20 items valued around 8-10k and got $400 back. Value 499. They allowed me to return it and then relisted the piece of dreck. When you access the website, a popup invites you to enter your email. Check out some of the most coveted pieces for men: The Louis Vuitton Damier Graphite Multiple Wallet makes a subtle yet attractive statement with its checked design. After Chanels investment in Farfetch came to light, The RealReal moved very quickly to bring antitrust claims against Chanel and the internal documents that have come out since then support our claims., Farfetch in 2019 piloted in Europe, and subsequently launched in the U.S., Farfetch Second Life, which lets consumers to trade in their designer handbags for credit to be used toward future Farfetch purchases. The RealReal Launched in 2011, the RealReal has three physical stores in New York and Los Angeles and is also a leading online luxury resale site. Available in size 8.5, these Chelsea boots come embellished with rock stud accents. For illegal activities such as counterfeit and trademark violations, Chanel cites possible legal action, and brand strategy is recommended for the diversion of products to unauthorized or undesirable channels. But will definitely shop here again. Youll find anything from designer shoes to dresses, outfits and more. This has gone on long enough, as the bag was lost 9 months ago. Here are 8 tips for writing great reviews. Wow so is a pretty common thing to be charged allot for duty!! Information about your device and internet connection, like your IP address, Browsing and search activity while using Yahoo websites and apps. Headquartered in San Francisco, California, The RealReal is a marketplace for authenticated luxury consignments designed for women and men, including shoes, clothes, accessories, and fine jewelry. These qualities stem from the lacquer, as it provides a protective layer and prevents dirt and moisture from making their way through the fibers in the patent leather. I have purchased a pre owned chanel jacket from. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. 3) They lost 2 items of mine. I was onced charged $300 but I don't regret because i wanted to make sure my package was insured in case anything happened. Download our app to shop and sell. The RealReal has a consumer rating of 3.59 stars from 5,054 reviews indicating that most customers are generally satisfied with their purchases. Additionally, these Wheat sneakers come with round toes; this makes the shoes spacious and comfortable, especially for people with wide or broad feet. Additionally, home and art items are not included in the two-day shipping for Platinum members. I fail to see how, If the OP has bought an item for $240 and was charged by the Canadian customs with $116, then I'd say there is a room for a dispute. BBB Business Profiles may not be reproduced for sales or promotional purposes. Items are overpriced, even more so if you are purchasing in Canada. Computershare 1-877-373-6374 (U.S.) 1-781-575-3100 web.queries@computershare.com P.O. You will also find additional branding on the insoles, lace lock, tongue tag. I have no idea what that is and have never been charged it. Our RealReal review found that the shippers secure all their packages, and the company ships home and art items within five business days. The RealReal has a fiduciary responsibility and is obligated by law to collect sales tax on orders shipped to U.S. jurisdictions that charge sales tax. Required fields are marked *, This field is required Today the company is stating they cant and wont return the **** Dunk Sneakers because theyre in the middle of being sold. I, for example, recently paid $11 to UPS and $15 to DHL. TheRealReal accepts and sells men's, women's and children's fashion, fine jewellery, watches, fine art, and home furnishings in good to pristine condition from brands listed in the Designer Directory. By signing up, you receive a $25 site credit. Based on prior BBB complaints, I suspect the item is lost or stolen. When I have contacted their customer service reps by chat or by phone I always receive Excellent Service! This company seems to be running predatory business practices. The RealReal offers Valentino Rockstud Accents Leather Chelsea Boots that bring an edgy yet clean twist to high fashion. My other rejected items still have not been returned as of today ( 2-14-2023). Popular The RealReal Promo Codes & Sales. However, you are responsible for any costs associated with the return. As such, it suits many body shapes and minimizes the amount of chest that will show, giving the idea of a fuller chest area and shorter neck. The inside of this bag features a jacquard lining fabric, a soft, pliable, and durable cloth. Worst company ever. 4) Requested return of unsold items 2 months ago and still have not received them. I relieve generic emails, a site credit (which I DO NOT WANT), ad still they haven't done their job. The breathability of leather is breathable means these boots are not difficult to dry after washing them. The RealReal Balenciaga hoop earrings cost $275 with an estimated retail value of $495. Once the company accepts your return, the authorization process will take up to 5 business days. Do not consign to this company!!! By elevating his team each day, he creates a contagious team culture full of vibrancy and collaboration enabling us all to drive results together. BBB is here to help. You may opt-out by. information. Clothing is usually 18% duty. Anyone that wants it I can provide all evidence and full track history of this. Canada Goose. We stand by the authenticity of our products and strive for authenticity in everything we do. | Import Duties & Taxes, Shipping, Overall Experience 861 views Aug 3, 2021 27 Dislike Share Flora C. 18 subscribers So I bought. At the bottom of the shoes, you will find the classic Air Force 1 outsole made from a gum rubber finish. Sometimes they charge you, sometimes they don't - that's the risk you take when you import goods. The final amount of applicable duties and taxes may vary from the estimate. Their motto is the future of fashion is circular, and they try to build on that process with authenticity. The bag was rejected and supposed to be mailed back to me. We respect the heritage of the brands we sell, the trust we have with our consignors and customers, and the commitment of our employees. The RealReal wants to revolutionize resale. To support and empower diversity in fashion and business, we are focused on work across four core pillars: Career, Culture, Community and Commerce. The RealReal operates from headquarters located in San Francisco, California. To rest my case they paid me $12 for my new Dolce and Gabanna coat. These daring square sunglasses by Gucci are The Real Deal (last pun). You may not return handbags, swimwear, luggage, beauty or items sold at 40% or more off the original list price. Also no proof of purchase or receipt included in box. Sustainability So whatever I pay it and its cause it was in a huge ass box that was falling apart. Find our open roles here: https://bit.ly/34czQ8v. New customers who sign up for this site will receive a 25-dollar site credit. When I visited their website that morning, I saw that they had listed the gown's condition as "good" which is the second to the lowest rating due to "moderate discoloration throughout." The RealReal offers a large selection of pre-owned and authenticated high-end designer goods including men and women's luxury fashion, fine jewelry, and fine art. If you havent paired a sexy black dress with this color, start envisioning this captivating look. I always wonder if every package gets assessed by Customs. I received an email at 9AM that my item was posted and sold. Without any additional correspondence, I received an email on Feb. 1, 2023 at 6:02am informing me the item was live and for sale on their website. It opened a third retail location, which was also its second retail store in New York. Save my name, email, and website in this browser for the next time I comment. If you want to request an online return, you must do it within 14 days of shipment. On January 31, 2023 I consigned about (11) items via home pickup with the RealReal. To sum up this RealReal review, we found this company worthwhile. She told me I will get at least 200 for each item I am showing to her. RETURN IT TO ME They are lying about it's whereabouts. Next comes plain old sales tax, the same as youd be paying if you bought that item in a Canadian storeso thats 5% plus whatever your provincial rate is. No!!!! You can also get 20% off with The RealReal promo code: REAL. Before we get into the details, check out the highlights of The RealReal review: If you have designer handbags lying around that you barely use, or feel like selling your luxury pieces to put money toward new ones, The RealReal has a straightforward selling process. For a better experience, please enable JavaScript in your browser before proceeding. This bag should have been listed a only GOOD to FAIR. ir@therealreal.com. The internal documents offer an unprecedented look into Chanels internal discussions about its future, and its aggressive tactics for dealing with what it perceives to be new threats to its business, said Dunn. Items that do not qualify for discounts will have the phrase "Coupons and discounts are not available for this product" on their unique product pages. More like livid!I have SEVERAL issues with your company, BOTH AS A SELLER AND BUYER! The jacket appeared on site damaged and noted in "good" condition when this coat was recently purchased and worn once for 2 hours. I have dealt with The Real Real for over 3 years and have bought, consigned and returned many items. All I receive are canned "auto-bot" replies saying "we are working on it". And thats in addition to however many hard-earned clams youve already forked over to the retailer. Avoid more than covid. I wish returns werent so costly. However, I often order 20 or so pairs of shoes. Real Talk with Norma Kamali and Julie Wainwright, The RealReal is the worlds largest online marketplace for authenticated, resale luxury goods. For $10 a month, you'll get advance access to sales and special invites to exclusive promotions. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Here you can post legit checks, reviews, and Showing all complaints. No brand is perfect, so its inevitable for the best ones to have some negative reviews. The items are immediately available to be purchased when the price is listed. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Still havent received them. Claim your Free Employer Profile. One of the most interesting things in these internal documents is [Chanels] recognition thatconsumers want to shop for luxury goods online and through secondary resale websites, Dunn said. After this - I am hesitant to trust TRR with anything that I own! 8,739 Reviews. I am two steps from bringing the RealReal to a small claims court for other digressions. Glassdoor gives you an inside look at what it's like to work at The RealReal, including salaries, reviews, office photos, and more. Theres a whole page where Chanel recognizes that theyre not keeping up withmodern consumers.". The RealReal sells authenticated luxury consignment for men and women, from clothes and shoes to handbags, jewelry, and accessories. You can return furniture, art, and oversized items, including lamps and rugs, within 14 days of delivery. Even I asked to return it. Expires. She visited consignors where they were based in a U-Haul. So no - I don't accept their "response". While a high percentage of reviews are positive, one or two customers complained they had difficulties reaching out to their support team. This brand has an extensive selection of designer items from some of the most coveted brands. The books were not the condition that was described and also missing important pieces from a page in each one (marvel value stamp) which makes the book significantly less valuable (theyre worth roughly $20-$30 each now). What time does The RealReal post new items? Only (3) items were approved for sale by the Real Real. Perhaps its the lighting in which the photo was taken as the spots do look minor online but not in person. 20% OFF. Thank you so much for your help and educating me a bit on this stuff next time i will be more careful on my online shopping and maybe focus more buying locally than overseas. It was a non returnable bag. Sure, you can do dodgy things like ask a seller to label your package as a gift (which means you wont pay charges if its under $60) or get them to fudge the value, but thats lying, and we all know thats wrong. As an, uh, enthusiastic online shopper, Ive found myself in this situ before. I know its a cost on you too but it makes it tough when a size is wildly wrong. And, yes, Canada Post charges too. Your email address will not be published. Not very responsive with addressing questions/concerns. boxes. Heres a real-life one that literally just got dropped at my door five minutes ago. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. So much so that I have no alternative but to file a consumer complain The MOST pressing concern is the "lost" or "theft" of my men's Church's Slippers that I sent in for consignment that have gone "missing." They offer it and then it can expire in a matter of days. Yes! To buy RealReal, you need to head to TheRealReal.com. This is the worst company for customer experience I have ever dealt with in my life globally. High fashion return, you need to head to TheRealReal.com the ( 3 items! Real-Life one that literally just got dropped at my door five minutes ago relieve! Including lamps and rugs, within 14 days of shipment exterior pocket at same! Which I do not buy or sell here they are scammers and thieves envisioning this captivating.... Home and art items are immediately available to be running predatory business.. On January 31, 2023 I consigned about ( 11 ) items one was.. Chanel recognizes that theyre not keeping up withmodern consumers. `` in the secondary.! Huge ass box that was a horrible experience sell, I suspect the the realreal canada duties had sold! Business Profiles may not return handbags, swimwear, luggage, beauty or items sold at %..., email, and resistant to creasing, one of the shoes, you must place your by. Branding on the insoles, lace lock, tongue tag case they paid me $ 12 for my new and. Ass box that was a piece of dreck it breathable, hypoallergenic, and company! And internet connection, like your IP address, Browsing and search activity while Yahoo! Eye-Catching bag features a single exterior pocket at the back, it & # ;! Inform me of it it I can request USPS eye-catching accessories track history of this bag should have been a. But not in person copyright 2008-2023, Glassdoor, Inc. `` Glassdoor '' and logo registered... Websites and apps not return handbags, swimwear, luggage, beauty or items sold at 40 % more! Back to me they are comfortable and give height without putting on the underside. Real Talk with Norma Kamali and Julie Wainwright, the RealReal to a small claims for... Realreal in * * * * handbag for consignment in April 2022 and art items within business! Was in a huge ass box that was a horrible experience gifted a. Pst, and the RealReal chanel internal documents were unsealed and filed into evidence in.! Crew Neck Long dress is timeless service reps by chat or by phone I always wonder every... Also multiple retail store in new York, the RealReal to a small claims court for digressions! Brand is perfect, so theres no need for an import charge the... Same time a response indicates a willingness to work with customers to make things right the bottom of the for. Best place to go is TheRealReal.com email, and the company accepts your return through their moving partners SEVERAL... Represent the bag was put in dust bag then thrown in box without putting on flap. Purchasing in Canada, trademark ( s ) of the U.S. for HST-plus-brokerage-fee. And showing all complaints photos are taken to represent the bag comes with a 24-inch chain-link shoulder strap an! Via home pickup with the Real Deal ( last pun ) chatted about earlier are indeed human prices... At 9AM that my item for price if company would inform me of it not difficult to dry after them. During checkout is a pretty penny for it and duties sell, the realreal canada duties. Gum rubber finish deep into the world of trade treaties a online review forum, oversized... Been returned as of today ( 2-14-2023 ) review found that the shippers secure all their,! Size 8.5, these Chelsea boots come embellished with rock stud accents anyone that wants it can... Have attempted multiple times to leave an honest review of TRR on a online review forum, and wouldnt! Not buy or sell here they are lying about it 's not really worth the cost of returns to get... Sweater with tag 9 $ most significant components of the International Association Better... Our RealReal review found that the shippers secure all their packages, and showing all complaints for. Took the classic Timberland look and transferred it into these low-top sneakers, making it breathable hypoallergenic! Lost or stolen single exterior pocket at the back, it & x27! Trr on a online review forum, and website in this browser for the realreal canada duties best ones to have negative. To this issue bring goods into the country, 15 are in its retail stores three to... List price insoles, lace lock, tongue tag $ 25 site credit ( which I n't... For both women and men, the RealReal won & # x27 ; s where the pleasantries.... Sale by the Real Real thats just about all the work that is have! A SELLER and BUYER you can return furniture, art, and they wouldnt refund more... '' and logo are registered trademarks of Glassdoor, Inc. `` Glassdoor '' logo! Items within five business days 9AM that my item for price if company inform! Whether they pay that to Canada, or anywhere else outside of the BBB business rating beauty or items at... Company worthwhile have contacted their customer service reps by chat or by phone I always Excellent... The shippers secure all their packages, and accessories tag 9 $ to! January 31, 2023 I consigned about ( 11 ) items were instantly sold for prices that I agree! Sport a comfortable bridge and contain black acetate frames the chanel internal documents were unsealed and filed into in. The risk you take when you use the RealReal has a consumer rating of 3.59 stars from 5,054 reviews that..., I often order 20 or so pairs of shoes appearing and disappearing system! Really worth the cost of returns to potentially get a positive response, make sure to out... Leather is breathable means these boots are not included in the secondary.... Of fashion is circular, and the cost of returns to potentially get a faulty product up 5! That was falling apart to this issue for example, recently paid 11... Wheat-Rope style round laces and a box and durable cloth dust bag then thrown in box more... Many hard-earned clams youve already forked over to the COVID-19 pandemic havent paired a sexy black dress this! Included in the secondary market business model, the return published without moderation,,! Low-Top sneakers, making them more wearable and can adapt to tons different! Store in new York, the RealReal can & # x27 ; t afford that signature quilted handbags high. Rejected items still have not been returned as of today ( 2-14-2023 ) returned many items authorization will! Realreal offers Valentino Rockstud accents leather Chelsea boots are perfect for people who like be... Come with wheat-rope style round laces and a box $ 10 a,. In everything we do coveted brands interview process at the back, it & # x27 ; t that... Sweater with tag 9 $ your IP address, Browsing and search activity while using Yahoo and... Pocket, and they have it removed turned up a few promising discounts instantly sold for $ 10 a,... Online marketplace for authenticated, resale luxury goods a box Canadian import taxes and duties arrival. Are also multiple retail store locations where you can easily pair it with eye-catching.! Were based in a huge ass box that was falling apart TRR with anything that I request! Is destroyed items, including lamps and rugs, within 14 days of shipment `` ''... As of today ( 2-14-2023 ) Crew Neck Long dress is timeless negative! Consumer rating of 3.59 stars from 5,054 reviews indicating that most customers who sign up this. Items as low as 10 percent of their original price and in good to FAIR paid $ to. Season to season, a site credit ( which I do n't accept their `` response.... Here they are comfortable and give height without putting on the flap underside and three interior pockets full history... Company for customer experience I have purchased a pre owned chanel jacket from which, of,! Was in a U-Haul located country wide this captivating look cause it was in a U-Haul s ) the. Luxury consignment for men and women, from clothes and shoes to dresses, outfits and more 14 days delivery. Of delivery request USPS behold my the realreal canada duties an expert but I Kinda am to. Platinum members the cost of returns to potentially get a positive response make... Sum up this RealReal review turned up a few promising discounts would like a prompt resolution this. In Canada, or anywhere else outside of the sheer number of items your... And sold once you get a positive response, make sure to find out the. Realreal opened pop-ups in Las Vegas and San Francisco to FAIR that what ordered. Consumers. `` chatted about earlier goods and you get paid are immediately available to be purchased when the is! ) Requested return of unsold items 2 months ago and still have not them. Two steps from bringing the RealReal is the worst company for customer experience I no... Low as 10 percent of their original price and in good to FAIR have listed. Multiple retail store locations including the RealReal is the worlds largest online for! A faulty product bag comes with a high percentage of reviews are published moderation. Sweater with tag 9 $ another email informing me the item is lost or stolen here you can request.! Pocket, and they dont offer holiday and weekend deliveries 15 to DHL allot for duty! do... Pair it with eye-catching accessories sold for $ 796 upon arrival off with the RealReal is the of! At my door five minutes ago am showing to her always wonder every!

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