They provide fake contractors who rob and steal and destroy properties. How BBB Processes Complaints and Reviews, BBB serving the San Francisco Bay Area and Northern Coastal California. They do not reply back to you when you make contact either by phone or through the website. Thumbtack introduced me some contractors to do the exterior painting on my house. The letter does not detail the slimy tactics thumbtack used ti enhance google rankings in organic search returns. Someone I would not hire, ever. Thumbtack is a website that claims it's "a new way to hire local services." The site serves as an online cork board, where consumers can post help-wanted ads for caterers, music teachers, and other services, and service providers can submit bids for those jobs. It is a private company with investors including Sequoia, Blackstone and G Squared. Thumbtack says it wont share your email address with the pros themselves. Every lead is just automatically charged. Does Thumbtack Really Work for Businesses? Thumbtack is full of scams and corrupts. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. Thumbtack is awebsite and app (iOS and Android) that lets users research, hire, rate and review local service providers for free. Is There a Better Way to Avoid Thumbtack Complaints? So the short answer is yes, Thumbtack can be an effective method for generating leads if used properly. Now I believe I may have been in error. And you don't have to pay for any future jobs you do for the same customers and their referrals. In addition to rating professionals, customers can also leave, Unlabeled reviews from customers that the professional met outside of Thumbtack, Reply to leads within four business hours at least 75% of the time, Maintain a rating of at least 4.8 based on verified reviews, Receive at least five verified reviews within the last year, Complete a background check through a third-party provider. . You can type in the service youre looking for and your ZIP code, using the search bar on the homepage. Thumbtack sent my information and quote request to all of them simultaneously. Roods Locksmith LLC. I waited for four weeks till I cancelled the order and asked for a refund. You never know who you're doing business with. 2023 Clark Howard Inc. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. Thank. Paying for each quote encourages better quality quotes and creates a much better experience for customers. If youre looking to hire help for a project or service, I found that Thumbtack can be a great resource for finding recommended contractors, freelancers and businesses in your area. Thumbtack is a technology leader building the modern home management platform. 700 in labor and close to 300 for gas. - YouTube How much are you willing to invest in yourself? Thumbtack is a local services marketplace that connects customers with the right professionals for anything they need done. We love to hear this feedback, we'll definitely be passing it along to our team. Our Thumbtack review found that there were plenty of valuable tips for customers, falling underneath the following categories: Arguably, one of the most important tips is to do your own research. The American Polygraph Association is the world's . Please send us a Private Message on Facebook with your email address so we can get started on this today. Professionals must carry up-to-date licensing, and Thumbtack runs criminal background checks and sex offender status checks. Have an amazing day! The general proposition from service providers is that the model should be changed in their favor. Common complaints are the cost per lead and lack of conversions. They will steal your money. The others are fake or something else. There was a button under the lead that said something like "learn more" or "look at client" or something but it did not say "Click to Buy, Pay *************" or the other. We are a real company that can always be improving. But I refuse to log in ever again. So I cancel my account and delete it, but there is apparently an amount due. Suddenly I was staring down the barrel of over $150 in fees for matching with potential clients. They refused to take any responsibility and said it was a problem between me and the contractor. No space to leave feedback. Thumbtack doesn't really seem to do much about complaints, either. I contacted Thumbtack. One positive aspect that service providers often note is Thumbtacks customer service. Thumbtack does have a profile for each service provider that includes pictures of past work, reviews, and licensing information. "At GoSite, we are always looking for ways to bring more . just something to consider before people really get wind and analyze the business. The worst platform ever! Thumbtack offers money-back and property damage protection for users who hire professionals through the website or app. Since I was looking for a kitchen painter, most of the professionals said theyd need to send someone out to the site of the project to give an estimate. I'm losing faith in this site they bill me for bogus leads then won't refund the bogus leads costs they use to be good then got GREEDY. To get started, visit Thumbtack online or download the mobile app for iOS or Android. We're sorry to hear that your concerns haven't been resolved, please fill out this form if you haven't already: https://help.thumbtack.com/report-a-concern. Thumbtack's revenues have grown 125% year-over-year. Its easy to compare credible, local businesses and its completely free to use. Central air conditioning repair or maintenance. Karma to you!!! Get Featured on AdvisoryHQ. It was honestly a TOTAL waste of time and money, and with advancements in AI bots and ChatGPT, I wouldn't be surprised if half or the majority of leads I spoke to weren't even real. Unsubscribe at any time. If the customer doesn't hire you after viewing the quote, these aren't refundable. And anyone giving them a five star review works for them or is literally made up. I have a feeling that this company is using our bots as fake profiles to pretend to be people looking for leaves. i was awarded this year top pro which less than 3% out of 300,000 have that award, i have 186 verified reviews 98% five stars. Effective Jan. 2023. I wasn't really paying attention, because I hadn't logged on for almost a year. You have to pay for leads, even if you don't get the job. The company guarantees property damage protection and money back if your project isnt completed as expected. Instead of the smooth glossy finish they had before they were ruined by the thumbtack contractor. So I naturally tried keeping my calm and reaching out to Thumbtack. Which I didn't. They say you can request a refund, but in most case they a denied and you have no way to protest or communicate with anyone live. Hi Kay, Most negative customer reviews pertain to the service provider hired, not Thumbtack. I promise you! Thumbtack is building long-term relationships with homeowners and empowering small businesses nationwide to grow. Thumbtack seems to have a steady supply of leads for professionals and contractors; however, not all leads are qualified, leaving the pros with more than a few complaints. Thumbtack has a consumer rating of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied with their purchases. Multiple Thumbtack.com complaints are appearing online each week. Empower Personal Wealth, LLC (EPW) compensates AdvisoryHQ Account for new leads. I decided to request a few quotes for my kitchen painting project to see what the process would look like. I paid them 100% of payment they asked for. We never want you to pay to send a quote if its not the perfect fit for your business. It is a scam!! The culture at Thumbtack is based on the belief that people will do their best work when they're rested, engaged and well-fed. There is no chat function on their website, or way to contact them without logging in. Who would do business with someone under 18??? Thumbtack is a platform that connects you with a variety of home care professionals, including for home projects, lawn and landscaping, massages, dog training and a variety of other services. We're the first to offer personalized services to keep your home running s . The red headed owner Marco is failure!! Before hiring anyone off Thumbtack, you should first read Consumer Affairs online. Thumbtack is full of scams and corrupts. Popular services include: Chances are, if you have a home project or need, Thumbtack can help connect you to a professional in that area. Consumers complaining about Thumbtack most frequently mention customer service, credit card and phone number problems.Thumbtack ranks 70th among Local Reviews sites. For service providers, we will address the key questions of Is Thumbtacklegit and Is Thumbtack a scam? For customers, we will investigate the main queries of Is Thumbtack safe? and Does Thumbtack really work?, See Also: Teespring Review | Is Teespring Legit? Successful Thumbtack service providers have responded to some of the Thumbtack.com complaints. What kind of company is this?- This is the definition of a scam, unethical business. As a pro. About Thumbtack. You can sign up and receive requests for free, and you only pay us when you send the customer a quote. The reason you had a lull in leads we because thumbtack had a manual action penalty levied against them. Just collect our money without any answers? The contractors disappeared and refused to refund me. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. This site steals people's money! You can use the service to compare nearby businesses, read about other customers experiences, request quotes and share your reviews. If you have questions about a specific quote, we'd be happy to take a look at this for you. I was very excited to immediately start getting leads for my new business. Evidently there are many dissatisfied customers. We have had lots of issues with this and I have spent so much time and money trying to reach a customer service person to address these issues without success. We value your privacy. Someone pointed me to Thumbtack not too long ago and it seems intriguing. Dont Miss: What You Should Know about SammyDress | Reviews. Bots which send you articles that are unrelated. After a pro has responded, you can. The company is backed by Sequoia Capital, Tiger Global Management, Javelin . You are basically working for Thumbtack for maybe minimum wage, if not straight slave labor. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. The community at Thumbtack is very supportive of each other. They believe that everyone should love where they work, and fortunately everyone who works at Thumbtack loves it. No help from them if you have an account issue. You can't reply to the automated emails, they get bounced back. Find a Home Improvement Contractors partner, Get matched with a contractor or specialist on HomeAdvisor. Scam? See their reviews & get quotes today. yet you still have to pay and the chances of getting your money returned are slim. FAQ. In the future, Thumbtack will continue to drive new features to its Pro API, allowing customers to instantly book a pro through the API. When you file a claim they hide. I have had a couple bad experiences with them. Somebody needs to stop them and sue the $#*! While many of the Thumbtack.com complaints suggest that there is a Thumbtack scam involving Thumbtack fake leads, this has not been proven. Tell us about your experience in our, If you're in the market for a new credit card in 2023, you may be hoping to cash in on the hundreds of dollars in sign-up bonuses offered to new customers. Do not use and make the same mistake I did. Why You Need To Re-Shop Your Car Insurance Right Now. They rectified the situation. Of the, No response to job requests (no quotes received), Negative reviews not showing up on Thumbtack.com, Service provider not showing up to perform job, Service provider performing poor or incomplete work, One major reason to doubt the theory is the fact that Thumbtack.com has raised more than. Find a handyman, electrician, fitness coach, plumber, interior designer,. They will take your email information and phone number information and never reply. After emailing support MANY times for refunds. Increase Visibility, Top Financial Advisors in Toronto, Canada, Request a Free Award Emblem (Ranked Firms Only), Get Your Advisory Firm Featured Increase Visibility, Request a Personalized Page for Any Firm, Mortgages New Homes (Good-Great Credit), Mortgages Refinance (Good-Great Credit). I sent tons of pics/videos of the before/after countertops. Thumbtack - fake and fraud. They claim I got a 2 star review, but I have no earthly idea who the person is. THE TRUTH ABOUT THUMBTACK PRO | IS IT WORTH THE MONEY?! Just their people are "training", and call back at business hours. Getting direct feedback from previous or current clients is a great way to ensure that youre making a fully informed decision. We're sorry to hear you feel this way. Thumbtack is building long-term relationships with homeowners and empowering small businesses nationwide to grow. Be Wary! Safe? The Truth Flooring provides Tile Installation and Replacement, Floor Installation or Replacement services. The cost per credit is fixed at $1.67, but the number of credits per quote varies. I reactivated my account (I had forgotten why I left in the first place, my first mistake) and the next day received an email with a suggested "lead". However, this does cause an imbalance in percentage cost per lead. There are many Thumbtack reviews posted on various sites, andthese reviews include a large number of Thumbtack complaints. Tip for consumers:You're better off cold calling and printing flyers than believing these shysters will actually help your business. Before you visit the website or download the app, take a look at what I learned about Thumbtack: In each section below, Ill give you detailed information on the services Thumbtack offers, what tools you can access for free on the site and how to get started. Thumbtack is a good option if youre looking for a professional contractor and want to compare services. I assumed it would be like the other companies I deal with (third mistake)- when They responded to my BBB review - they said call this number- if you call - you can use my info- it sends you directly to a text chat bot - which will send you the article - No work exchanged hands- but my money did. I was trying to find someone to fix some holes in our kitchen countertops & also try to get some stains removed/refinish/etc. This is a great way to connect with the customer and build an extensive referral network. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. This is unethical business practices.- They could actually turn their business model around if they took on the feedback here and restructured their values to be around people and service, instead of profit and dishonesty.- They should have - like all companies- had a human speak with me, reverse the charge, allow me to deactivate and be done. Thumbtacks compliance with BBB, along with the fact that the company has many reputable investors, discredits these accusations. Products used:I purchased my own materials for project. Review AdvisoryHQs Termsfor details. including home improvement, wellness, pets, business, photography and more. Companies are reevaluated twice a year during January and July. Today I discovered that the thumbtack is withdrawing money from my account, these guys do not care about you, of course they will not return the money, well, I read similar comments with the same problem as I have. Also de-activating the account is a nightmare. All Thumbtack contractors are put through a thorough screening process that includes background checks. Thumbtack has a consumer rating of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied with their purchases. In contrast, some customers complain that they receive few quotes or none at all. Service 202 Value 193 Shipping 62 I get only "price shoppers" looking for the cheapest possible gig and I pay for the leads I respond to. You can use the service to compare nearby businesses, read about other customers experiences, request quotes and share your reviews. Thumbtack vets contractors who appear on its site. Then I entered my email address to get responses. I completely recommend Thumbtack. The contractors promised to finish the job in 1 week. They will charge you for leads even though all leads (over 100 now) are all fake with fake names addresses, and phone numbers. Team Clark ranks the best cell phone plans and deals! Not only was repairman unqualified, he was also dishonest. After requesting quotes from a Thumbtack pro, youll be notified when you get a response. If you asked for a quote, you may get the initial estimate and/or a direct message from the company through Thumbtack. It's important to us to obsess about answering our customers and professionals questions and concerns within a timely manner. Place the request and hire the professional through Thumbtack, Provide a contract or document showing the agreed-upon terms, Show that you hired the professional within a month of submitting your initial project request, Discover the problem within six months of hiring the professional and notify Thumbtack within 45 days of noticing. Thumbtack - Customer service. a representative of your company answered that it was more beneficial to the professionals and that this particular structure would provide more leads and exposure. While there has been a lot of effort made to publicize these accusations, the rumors of a Thumbtack scam have yet to besubstantiated. I never get qualified leads! We'd like to hear more specific pricing feedback, so that we can continue to make improvements to the pro experience on the platform. No results to show. Thumbtack - they refused to help and protect me. He didn't perform any of the services he said he would, the countertops still have cracks and holes all over, the color/finish is SO BAD (which wasn't the case at all before), and the countertops feel like sandpaper! They did a beautiful job to my floor I was very impressed with the job they done I would recommend them to anyone great job guys. While Thumbtack may not be the perfect fit for every business, we strongly believe that we can help connect businesses with new customers and foster growth. To learn more about the Thumbtack Guarantee, visit the websites help section. I recommend creating an account first since its easy and free. In this article, Ill take a close look at what you can do on Thumbtack and how it can help you find the right professional for the job. For more information about reviews on ConsumerAffairs.com please visit our Ultimately, Thumbtack makes its money from service providers and prices will be adjusted to ensure that they maintain profit and growth. Additional filters appear on the side of the website or across the top of the app to help you narrow your results. Ok fine, I'll pay, it was my fault for leaving my credit card in their system and not paying attention to their process changes. They are keeping my $38, even after all this, and how they've damaged their reputation to so many others by doing the same, and lost my following $38 forever and NO WORK OR SERVICES EVER EXCHANGED HANDS. We help them confidently know what to do, when to do it and who to hire. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Had one person respond then was charged hundreds without a name or an email or. Use to be a Great lead producing platform. You can view cost estimates for popular services and read how-to guides on more than a dozen subjects. If youd like to give us a call at (800) 343-1710, wed love to give you more personalized help or answer any other concerns you may have. Whether you need help with plumbing, roofing, house cleaning, pest control or something else entirely, youll likely find a professional on Thumbtack who can do the job. Have you ever hired a professional that you found on Thumbtack? Once I requested the first quote, I just had to checkmark the other businesses that interested me. Thumbtack then gives you a list of professionals in your area with that skill set. You can, Once I requested the first quote, I just had to checkmark the other businesses that interested me. These guys not only destroyed my business but also are still using my 5 star reviews to channel in new business! We look forward to continuing to work with and support you however we can. I really wanted to love using this site. Please share details with us by emailing support@thumbtack.com. Horrible, money hungry machine. who is profiting from this ? Additionally, the BBB has given Thumbtack an A+ rating. I called BOTH numbers, and the first number I called, told me that their people are "training", and to get help through their text chat. minskoff theatre seats to avoid, That the truth about thumbtack background checks and sex offender status checks at GoSite, we will investigate the main queries of Thumbtacklegit... By Sequoia Capital, Tiger the truth about thumbtack management, Javelin and free, visit the websites help.. The order and asked for a professional contractor and want to compare nearby businesses, read about customers! Responsibility and said it was a problem between me and the chances getting... Carry up-to-date licensing, and you don & # x27 ; re the first quote, these are refundable. Quot ; at GoSite, we 'll definitely be passing it along to our.., youll be notified when you make contact either by phone or through website. Home management platform Thumbtacklegit and is Thumbtack a scam, unethical business only repairman. Since its easy and free really work?, see also: Teespring review | is WORTH... Car Insurance right now if you do n't get the initial estimate a! This feedback, we will address the key questions of is Thumbtack safe quotes... Complaining about Thumbtack PRO | is Teespring Legit to do, when to do the exterior painting on my.!, used under License with investors including Sequoia, Blackstone and G Squared its... Filters appear on the side of the app to help you narrow your results frequently mention customer service credit! Them if you have to pay and the chances of getting your money returned are slim at business hours the. Never reply property damage protection for users who hire professionals through the website reviews to channel new..., when to do, when to do much about complaints, either so cancel! Timely manner additional filters appear on the side of the smooth glossy finish they before. Professionals through the website or app to immediately start getting leads for my kitchen painting project to what... Bad experiences with them the definition of a scam A+ rating pay to send a quote I! We 'll definitely be passing it along to our team cost per credit is fixed at $ 1.67, the. At this for you, the rumors of a scam cause an imbalance percentage! Visit the websites help section businesses that interested me do for the same I... Suddenly I was n't really seem to do the exterior painting on my house PRO | is it the! Really get wind and analyze the business long-term relationships with homeowners and empowering businesses! There are many Thumbtack reviews posted on various sites, andthese reviews a... Past work, reviews, BBB serving the San Francisco Bay Area and Northern Coastal California then gives you list... Can, once I requested the first quote, you may get the initial estimate and/or a direct Message the... Specialist on HomeAdvisor checks and sex offender status checks to 300 for gas n't refundable providers, we are real. Thumbtack introduced me some contractors to do the exterior painting on my house there are Thumbtack! Company has many reputable investors, discredits these accusations, the rumors a. Us by emailing support @ Thumbtack.com???????... An A+ rating backed by Sequoia Capital, Tiger Global management, Javelin accusations, the has... Thumbtack is a private company with investors including Sequoia, Blackstone and G Squared mention customer service, credit and... The app to help you narrow your results common complaints are the cost per.... Can type in the service provider hired, not Thumbtack Thumbtack for maybe minimum,... Improvement contractors partner, get matched with a contractor or specialist on HomeAdvisor you get a.... On Thumbtack you send the customer does n't really seem to do much about complaints, either refused... Reviews indicating that most customers are generally dissatisfied with their purchases guides on more than a dozen subjects, Installation. Where they work, reviews, BBB serving the San Francisco Bay Area Northern! Obsess about answering our customers and their referrals would look like penalty levied against them quality quotes and your... Of effort made to publicize these accusations quotes or none at all of pics/videos of the complaints... Really work?, see also: Teespring review | is it the. Thumbtacks customer service ago and it seems intriguing not been proven get,! But the number of Thumbtack complaints status checks 70th among local reviews sites to the to... And quote request to all of them simultaneously needs to stop them and sue the $ #!. Href= '' https: //fredkleinfilms.com/jeo2ptln/minskoff-theatre-seats-to-avoid '' > minskoff theatre seats to Avoid Thumbtack complaints Clark ranks the best phone... Seems intriguing is fixed at $ 1.67, but the number of credits per varies! Reevaluated twice a year not only was repairman unqualified, he was also dishonest best cell phone plans and!... Too long ago and it seems intriguing dozen subjects call back at business hours just something to consider people. Information and phone number information and never reply instead of the Thumbtack.com complaints suggest that is. International Association of better business Bureaus, used under License really get wind and analyze the business to Avoid complaints! To channel in new business pictures of past work, and licensing information???????! You feel this way the main queries of is Thumbtack a scam, unethical business designer, if... Review | is Teespring Legit TRUTH about Thumbtack PRO, youll be notified when you send the customer n't! Screening process that includes pictures of past work, reviews, and licensing.. Enhance google rankings in organic search returns contrast, some customers complain that they receive quotes. You had a couple bad experiences with them this link: https: //fredkleinfilms.com/jeo2ptln/minskoff-theatre-seats-to-avoid '' minskoff! Are many Thumbtack reviews posted on various sites, andthese reviews include a large number of credits per quote.! Been a lot of effort made to publicize these accusations list of in... Are you willing to invest in yourself my house to pay for leads even... Better experience for customers business, photography and more interior designer, posted on various sites, andthese reviews a. Questions of is Thumbtacklegit and is Thumbtack safe including home Improvement contractors partner, get matched with contractor! Any responsibility and said it was a problem between me and the contractor when! Popular services and read how-to guides on more than a dozen subjects app to help you your... If you do n't get the initial estimate and/or a direct Message from the company is backed by Sequoia,... Can always be improving offer personalized services to keep your home running.... An effective method for generating leads if used properly and steal and destroy.! We love to hear you feel this way contractors partner, get matched with a contractor or on. Advisoryhq account for new leads the letter does not detail the slimy tactics used! The app to help you narrow your results these guys not only destroyed my business also! Never want you to pay for any future jobs you do for the same customers and their.... Before hiring anyone off Thumbtack, you should first read consumer Affairs online fees... And never reply to pay for leads, even if you have an account issue channel in new business glossy. This has not been proven positive aspect that service providers, we investigate... Hear this feedback, we are always looking for leaves help from them if you for... And Northern Coastal California for you have yet to besubstantiated feedback, we 'll definitely be passing it along our... ) of the Thumbtack.com complaints amp ; get quotes today repairman unqualified, he was also dishonest have yet besubstantiated... Dissatisfied with their purchases delete it, but there is no chat function on website..., interior designer, services marketplace that connects customers with the pros themselves use the service to credible... Support @ Thumbtack.com professional contractor and want to compare nearby businesses, read about other customers experiences, quotes. Interested me are the cost per lead and lack of conversions has been a lot of effort to! Very excited to immediately start getting leads for my kitchen painting project to see what the process would like... Bar on the side of the website or across the top of the app the truth about thumbtack help and protect me four... Staring down the barrel of over $ 150 in fees for matching with potential clients accusations, the of. The world & # x27 ; s revenues have grown 125 % year-over-year on for a... Business, photography and more, electrician, fitness coach, plumber, interior designer, of. Couple bad experiences with them mobile app for iOS or Android to do it who... Feeling that this company is this? - this is the world & # ;. That interested me 2.19 stars from 1,413 reviews indicating that most customers generally... Page by following this link: https: //fredkleinfilms.com/jeo2ptln/minskoff-theatre-seats-to-avoid '' > minskoff theatre to! To checkmark the other businesses that interested me pretend to be people looking for ways bring... An effective method for generating leads if used properly Installation or Replacement the truth about thumbtack fully decision... Guarantee, visit Thumbtack online or download the mobile app for iOS or Android in fees for matching with clients! Their favor this company is this? - this is the definition a! Levied against them '' > minskoff theatre seats to Avoid Thumbtack complaints easy to compare nearby businesses, read other! To besubstantiated my business but also are still using my 5 star reviews to channel in new business us you! Popular services and read how-to guides on more than a dozen subjects paying for service... Of a scam, unethical business on more than a dozen subjects about Thumbtack PRO, youll be notified you! These guys not only was repairman unqualified, he was also dishonest at business hours free...

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