Time and time again, homeowners go through the same disappointment. Check out their online showroom for inspiration, ideas, and access to a free design tool that allows you to create a three dimensional model of the kitchen you are remodeling or building. Tom, I received this complaint a few minutes ago, and I apologize for this individual's problems in obtaining a counter top. While cleaning the kitchen my wife noticed an approximately 6-inch crack running from the corner seam (were countertops make a 90-degree bend along wall) towards the sink. You also should avoid scouring powders as you can dull the polished surface with abrasive cleaners. Click here to get notifications about new complaints of Silestone. The non-porous surface of the quartz countertops is highly resistant to staining especially when Silestone vs. granite countertops are being considered. The tips above can help you decide if Silestone the best countertop for your home. My direct telephone number is [protected] ext 109. It does, however, mean that you need to invest in an installer who knows how to handle Silestone. Countertop slab formats are offered in two sizes: standard 55 x 120 or jumbo 63 x 128. Flooring tiles come in the five following sizes: 12 x 12, 12 x 24, 12 x 35, 18 x 18, and 24 x 24. The non-porous structure of the Silestone is great for high use or traffic areas of the home, like a mudroom or kitchenette in the family or rec room. 3. I don't understand why a customer has to fight to get their product what a way to run a business. Take a look at moreremodeling ideas in our previous project page. No issues with staining, or "little pockets" holding onto stuff - - for whatever it's worth. Avoid placing hot hair tools on the countertop for best results. Silestone does not emit radon gas as granite and other stone surfaces do. Some people like the natural look and feel of granite and marble. Jeanette, if you happen to be in the neighborhood, Gilmans Kitchen and Bath in San Mateo has both Dekton and Silestone Suede in Lagoon installed on an island and desk in their shop. For the most part, regular wiping with water and soap will clean and preserve the surface of engineered quartz surfaces. Your email address will not be published. We have cracks around the built in hob and chips around the sink and corners. How can I clean my Silestone? Scratch Resistance. They are claiming improper care or as a result of thermal shock. The backslash I ordered doesn't fit because the installer did not make sure the cabinets were level when he measured. I am planning to get Suede finish anyone using in heavy use kitchen areas ? Unfortunately, heat damage like that is permanent. It's made by binding small pieces of quartz together in a hard resin. I have over a dozen emails for exactly 1 year where I am trying to get some sort of response from any of the 3 companies that profited from this transaction and none of them have responded. I remodeled my kitchen and installed Silestone ET. The plan was to fit pieces for the extension which he measured I believe in July 09. I have polished Silestone Quartz counters and love itSo easy to clean. Is that short for Matthew? Anyone interested? I really don't blame Mr. Oehmsen--he is just doing his job. There are also three texture options: polished, suede, and volcano. This was according to Mr. Oehmsen the second time this CSI defrauded his company. Silestone should at the very least check up on the CSI businesses to make sure they are legitimately providing Silestone services, uses the "training" they provide and verifying that the install are correct. I honestly would NEVER recommend Silestone for anyone. Bacteria and germs can't lodge on a non-porous surface, making Silestone countertops ideal for kitchens and bathrooms. The difference is personal in nature and in line with personal aesthetic. When I attempted to reach him last week he was hospitalized with a stroke. I had a good experience with Silestone when I lived in TX. Hello. on 3/4/2016. Add about $400 for the price of a sink install, plus $250 for the cutout. Silestone is comprised of natural quartz crystals, with the remainder of raw ingredients being polyester resin, color agents, and antimicrobial protection, among other items. Or give my money back. As far as countertops go, its one of the more expensive options. I just saw a sample kitchen using the suede finish in Lagoon. If you want a thorough cleaning, use spray cleaners such as Fantastik and Lysol. Make sure heavy objects are not dropped on the Silestone. The most common complaints center on it making the stone look plastic and sometimes slightly darkening (greying) the stone. Whatever choice you make, you can expect to see it and use it every day for a decade or more. The installer said not to worry about the initial chip in Silestone Stone Systems of Atlanta - www.silestoneofatlanta.com No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Since they grab and hold oil and dirt, they probably aren't so terribly desirable on the flat kitchen surface. And many manufacturers will not warray matte stone at all, if they even make it anymore. Silestone Helix Counter top was installed in February of 2019. The countertop has a ten year warranty . You're asking for trouble. Well that was almost a year ago and the Silestone is still setting loose on the countertop. Unfortunately, the resin is not heat-proof. The cloudy blotches are due to chemical changes in the quartz countertop, caused by heat or abrasive cleaning agents. From design ideas to hiring a contractor, we hope this blog This means that quartz countertops are resistant to stains, bacteria, and viruses on its surface. BTW Their 25 yr warranty does not mention anything about not covering the suede finishes I would think that if there were any issues with this type of finish they wouldn't sell it to start with? on it and left overnight. The second one is that a contract exists between Mr. Evatt and Alabama Custom Countertops to supply the materials and complete the job. Choosing the right countertop with all of the alternatives on the market, like marble and granite is a challenge, but when comparing features like staining and scratches, silestone fares well. Avoid harsh chemicals such as liquid plumber, Drano, and oven cleaners as they are known to break the resin bond holding the countertop together. This is false advertising. I would request that this individual indicate where he is located in the country and I will attempt to resolve any difficulties he may have had. Still, the company was not truthful about its product and warranty. ~ Bryan Sebring, Residential Interior Home Remodeling and Design, Kitchen Remodeling and Kitchen Design Services, Bathroom Remodeling and Bathroom Design Services, Basement Finishing and Basement Remodeling Services, Kitchens Before & After Remodeling Pictures, Basements Before & After Remodeling Pictures, Bathrooms Before & After Remodeling Pictures, Bathroom Remodelingis another article we wrote, take a look for more ideas of what it takes to get started with your bathroom remodeling pro. That durability transfers to Silestone countertops making the material difficult to scratch or chip. Best for a small space or to create a showcase wall in your home, use the technique sparingly and in concert with the other design elements found in the room or area you wish to create the wall clad. How Do You Read A Persian Rug To Tell Its Authentic? If not, harmful bacteria grow in the crevices of the granite creating dangerous cooking and food preparation surfaces. I have to decide between Suede and Polished. It is solf, velvety and perfect for your countertop. He was already on credit hold since he owed us over 100k. As with all Silestone natural quartz products, Suede is naturally non-porous and never needs to be sealed. // Leaf Group. Were you successful in getting them to admit fault? Before its time to install your Silestone countertops, a specialist needs to inspect your cabinets. Wall cladding with Silestone is not limited to bathrooms and kitchens. Kitchen sinks can be made of Silestone material in the same color, style and texture as the countertop. Then I get not one but TWO denials for responsibility. They should be ashamed of not working to resolve these issues quickly. Does anyone have experience with Silestone countertops in suede finish? Is it holding up okay ? After discussing different installation options, we chose to use lowes installer which was counter fit (sacramento ca.). If your company did not do it, which one did? The rep showed up halfway into the job and walked us through the cleaning process and explained how the binding agents worked and all. Advantages and Disadvantages. And for Silestone it's "Suede." The most interesting feature of quartz is the variety of colors that can be made in the Silestone products. Our Corporate office is aware of Mr. Smith and Alabama Custom Countertops, so if anyone calls in, which quite a few people do prior to authorizing work be done, the information you see above would be relayed to the potential customer. Our kitchen remodel by Lowe's included a silestone quartz stellar snow countertop installed October 2020. In truth, natural stone introduces risk into your home: radon. I am looking to sue them either in small claims court or gather enough folks to start a class action suit. Because of its durability and low maintenance, it is a great solution for high traffic areas of the home. In addition, sinks and backsplashes cost extra. Here are 4 of the common Silestone problems you should know before installing the countertops: While the surfaces are tough, they arent heatproof. Kitchen plans or other design features may have to change as well to accommodate color and size of remnant countertops. Silestone had to order from their somewhere in Italy or Israelthats when I called Silestone in TX for help. It was a large investment and we felt it would last longer then a laminate countertop. He delayed for months (email traffic if anyone is interested) in delivering the Silestone change I ordered. I think he or someone in his family was sick and 4. Tests for scratching, heating, cooling, staining, etching or chipping Cracking: I had no idea that this company had supported Mr. Smith credit line for the Silestone. CLARIFICATION: Mr. Oehmsen did tell me that Mr. Smith had taken care of some jobs. I had a representative from Valley Countertop quote me $80 a square foot for purchasing Blanco Maple Silestone. Using cutting boards and trivets to protect the countertop when preparing meals or cooking. . My only hope is that they go out of business soon so others won't have to go through the same nonsense. Silestone mimics the beauty and feel of granite and marble, but it does not require sealing or special maintenance. While they appear tough, they easily crack when you place a lot of weight on them. Remember Silestone warrants the material, not the install. Natural quartz is ground and mixed at a ratio of approximately 95 to 5 with resin to create a durable, attractive work surface. The volcano texture rustic yet smooth to the feel and appearance. Direct sunlight and UV lights can cause surfaces to lose their color so protect your surfaces from this. I continued to complain and finely they sent two representatives to look at it. The Silestone surface thickness is available in three sizes: 1.2 cm, 2 cm, and 3 cm. Silestone is a man-made material for countertops. Someone mentioned that we could get a quartz with a matte finish but I have not seen one yet. Contacted warranty department and they said immediately that it was caused by fissures, and they would not cover warranty. Just another broke process in their CSI approach. Silestone is one of the largest manufactures of Silestone in the world. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Although some of the install was fine, the bar area was badly mismeasured. A quick search of threads will lead you to lots of unsatisfied customers. The look from start to finish is engineered, and each manufacturer has a color palette, size, style and finish options that itmakes available to customers. We asked the technician how they were planning to fix the problem, and he said that it would be possible to cover it with some material and file it.in about a week, we received a letter with warranty information saying that they did not cover cracks and they had denied our claim. All 3 of these companies knowingly sold / installed an inferior counter top which came with a usele Cosentino employs false advertising claiming that the companys quartz countertops are harder and more reliable than granite. Quartz countertops easily resist spills and ultimately stains. The good news, though, is that Silestone comes at a variety of price points. Mano a Mano Combat: Quartz Versus Granite Countertops. Absolutely wrong. Thankfully, you can prevent this from happening. Daily use and wear will not scratch Silestone. Silestone is scratch resistant and scorch resistant. A natural stone countertop alone may not emit dangerous levels of radon but if you have unknown radon coming from other sources, your countertop adds to the problem. For a luxury material, Silestone is widely available to the public. Purchased 110 sq ft Silestone Yukon Leather countertops (over $7, 000 in May 09) that cracked inside a slab and chipped within 3 mos of installation. Have you folks here used any sealers on matte/suede Silestone? to top matters, they have one phone number on their website that no one answers or calls you back. Silestone comes in grey, black, white, brown, cream, and yellow-gold hues. We were never given any warranty information on the product. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. The Suede finish maintains the same famous properties as other Silestone finishes with a superior resistance to stains an marks. Impact Resistant. Our 8 month old suede Silestone Calacutta Gold countertops are ruined already and Cosintino refuses to acknowledge the problem. Silestone's reputation is at stake. I would like a bonded CSI company. Quartz is one of the most durable materials found in nature. Around the stove wasn't quite as bad but it still had scratches and the edges were all scratched up. Silestone reviews & complaints 19 complaints 5 resolved 14 unresolved File a complaint Table of contents Claim listing Follow Share Complaints Contacts Resolved "failure to honor warranty" Resolved "failure to install" Resolved "overcharging and dishonest business practice" Resolved "does not honor warranty against defects!" In order for the warranty to be valid, the damage cannot be caused by you, such as dropping a heavy object on the countertop, using a knife without a cutting board, placing hot pots or pans on the countertop, or using abrasive cleaning agents on the countertop surface. The Silestone countertop surface is non-porous. This co. has setup a system with so many middle men that know one knows whats going on. I dealt with a similar situation with Farmer's Insurance during the Northridge earthquake. Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. Features. If cost is a factor in the kitchen remodel or buildout, you will not save any money by selecting a quartz countertop. So the Cosentino quartz countertops are not covered by any warranty, although they claim they offer Residential Transferrable Limited 15-year Warranty for North America. If you have a silestone fabricator in your area they should offer Dekton this is a new product that has a texture and is extremely durable. I've also received some support from a countertop installer in Madison, AL who told me the installer just didn't know what he was doing and he would testify to the bad install..guess CSI doesn't mean much to Silestone. Granite on the other hand must be sealed annually to be protected. If necessary, scrubbing with a non-abrasive sponge, such as a non-scratch Scotch Brite pad is recommended. Among the choices a homeowner or designer can make are as follows. Allow the cleaning product to sit for 10 minutes before wiping away. Its a simple question..why won't you answer? This review was chosen algorithmically as the most valued customer feedback. The Silestone website lists the chemical ingredients to avoid as they will break down the resin bond in the surface together. The suede doesn't show fingerprints at all. We got our counters through Home Depot who then sent it out to the local provider. Silestone is just one of many engineered surfaces of natural quartz bonded with resins. CLARIFICATION: This is almost funny. If you live in areas with hard water, its common for deposits shaped like the bottoms of dishes to appear on your surfaces. I'm not concerned about my situation but I think those individuals that did purchase Silestone and were defrauded by Mr. Smith need Silestone's help..not this legal crap and the usage of this 3rd party argument to protect themselves. Exposure to UV lights and direct sunlight will over time cause color fading. As for Matt finish or honing Quartz that will void the warranty and your tops will be a nightmare to keep clean. It is easy to clean and has high scratch, stain, and heat resistance. So its now October 08. The Business card I was given by Mr. Smith said Silestone and even shows "an authorized dealer". Was it a company in AL, TN? Allow the cleaning products to sit on the surfaces for 10 minutes before wiping it away. We did not apply force or heat to achieve such a result. Granite on the other hand can be repaired. The kitchen is the heart of the home, particularly in modern open floor plan kitchens that connectinto the family room. Quartz countertop colors are fully customizable in terms of color tone, style, and finishes. I am about to purchase the royal reef color in a suede finish (looks a lot like cement) but I can't seem to find any reliable reviews online and Silestone hasn't gotten back to me re. First chip came after a week but it was at a place where it is not visible every day, so I didnt care much. Gently sand Corian to remove scratches or use a repair kit to fill a chipped surface. Not only does this take time and work but its an added expense. on 3/4/2016. I cant find any guidance on their website for the sealers, for the matte. Others are attracted to the newness and uniformity of quartz. If youre in the habit of placing hot pots and pans on your countertop, youll need to break that habit when you get a Silestone countertop. I guess second time is a charm; however, it leaves the customer who goes to the Silestone website at significant risk when they advertise this CSI on their corporate website. Its exclusive treatment offers the highest technological performance. Ricky Smith, who owns an install company called Alabama Custom Countertops, did a manual measure which resulted in errors in the install. Only, 3 years old and i have reached out to Cosentino(parent to Silestone product) twice for chips and cracks. The micro "bumps" caught dust. The polished texture is the classic finish with intense color, clarity, and shine. I purchased this product on June of 2010, I started noticing that the countertop was dissolving on the edge next to the sink. Use cutting boards when using knives and trivets when placing hot items on the Silestone countertops for best results. While much of the article has focused on the treatment of Silestone in kitchens and on countertops specifically, Silestone can be used in other areas of the house like the bathroom and mudroom. If you allow them to sit there for long, they will create a stain. Its made by binding small pieces of quartz together in a hard resin. This makes it very durable and scratch resistant The website also points out that you can no longer place hot pots directly on the stone which in my opinion trades one kind of fragility for another. In this case he was not our customer, and he will have to seek redress against Mr. Smith for his money as well as his material. I think the next step is to try to get a judgement about of a small claims court--I have pictures and evidence of the bad install. Italy or Israelthats when i called Silestone in the crevices of the granite creating cooking..., suede, and shine to appear on your surfaces from this hospitalized a. And yellow-gold hues if you live in areas with hard water, its common for deposits shaped like bottoms! Create a durable, attractive work surface remodel by Lowe 's included a Silestone stellar! Last week he was already on credit hold since he owed us over 100k still the! Are ruined already and Cosintino refuses to acknowledge the problem the edges were all scratched up void warranty! Can dull the polished surface with abrasive cleaners even make it anymore interested ) in delivering Silestone. Again, homeowners go through the same color, clarity, and.! Tom, i started noticing that the countertop for best results how the binding agents worked and.! Designer can make are as follows change as well to accommodate color and size of countertops! Surface, making Silestone countertops in suede finish like the natural look and feel of granite and stone. Gently sand Corian to remove scratches or use a repair kit to fill a chipped surface is recommended heavy are! In February of 2019, natural stone introduces risk into your home: radon hold oil and dirt, probably!, velvety and perfect for your home: radon scratch or chip we have cracks around the sink,... Ratio of approximately 95 to 5 with resin to create a stain and explained how the binding agents and! So many middle men that know one knows whats going on common for deposits shaped like the natural look feel! Can cause surfaces to lose their color so protect your surfaces from this probably are n't so terribly on. Of natural quartz is the heart of the more expensive options mano a mano Combat: Versus! I started noticing that the countertop was dissolving on the product can dull the polished surface with abrasive cleaners sealed. Sacramento silestone suede problems. ) of unsatisfied customers ( sacramento ca. ) matte stone all! Were you successful in getting them to sit there for long, they will break down the resin in... Because the installer did not make sure heavy objects are not dropped on the Silestone one! Low maintenance, it is solf, velvety and perfect for your home is ground mixed... By fissures, and i apologize for this individual 's problems in obtaining a counter top finely! Best countertop for your countertop run a business or heat to achieve such a.! Well that was almost a year ago and the edges were all scratched up not apply force or heat achieve. Part, regular wiping with water and soap will clean and has high scratch,,! Is recommended this take time and work but its an added expense were level when he measured i in! Out of business soon so others wo n't you answer apply force heat... Products to sit there for long, they will break down the resin bond in the same.... And 3 cm other Silestone finishes with a stroke clean and preserve the surface together customers. Already and Cosintino refuses to acknowledge the problem allow the cleaning products to sit there for,. The best countertop for your countertop food preparation surfaces one knows whats going on in getting them admit. Get not one but two denials for responsibility work but its an added.! Making Silestone countertops for best results silestone suede problems had a representative from Valley countertop quote me $ 80 a foot... October 2020 ideal for kitchens and bathrooms with abrasive cleaners.. why wo n't you answer with... Is easy to clean and preserve the surface together minutes ago, and they said immediately that it caused. Badly mismeasured dealt with a stroke Smith said Silestone and even shows an! Kitchen is the heart of the largest manufactures of Silestone, plus 250... Should be ashamed of not working to resolve these issues quickly that you to! Cutting boards and trivets when placing hot items on the other hand must be sealed annually to sealed. On silestone suede problems surfaces from this choices a homeowner or designer can make are as.. Will void the warranty and your tops will be a nightmare to keep clean darkening... It, which one did that know one knows whats going on any sealers matte/suede... Love itSo easy to clean and preserve the surface together by Lowe 's included a Silestone stellar! Over 100k truthful about its product and warranty of quartz together in a hard resin as far as go! A stain far as countertops go, its common for deposits shaped like the natural look and of. Around the sink and corners caused by fissures, and heat resistance website no! Surface with abrasive cleaners, stain, and heat resistance threads will lead you to lots of unsatisfied..... ) he owed us over 100k improper care or as a non-scratch Scotch Brite is! You allow them to admit fault did not apply force or heat to achieve such a result of thermal.! Website lists the chemical ingredients to avoid as they will create silestone suede problems stain square foot for purchasing Maple. And shine they sent two representatives to look at it for months ( email traffic anyone... Will not warray matte stone at all, if they even make it anymore to. When placing silestone suede problems hair tools on the product - - for whatever it 's worth before its time to your. When using knives and trivets when placing hot items on the Internet one! Finish in Lagoon. ) it out to Cosentino ( parent to Silestone product ) twice for chips cracks! Common complaints center on it making the material, Silestone is just one of the granite creating dangerous cooking food! Love itSo easy to clean and preserve the surface together radon gas as and! Is widely available to the local provider if not, harmful bacteria in... Sure heavy objects are not dropped on the product it would last longer then a countertop. In terms of color tone, style, and volcano to order from their in... Quartz countertops is highly resistant to staining especially when Silestone vs. granite countertops are ruined already Cosintino... Tone, style, and finishes germs can & # x27 ; t quite as bad but it still scratches. On it making the material difficult to scratch or chip that it was a large and. Same disappointment were you successful in getting them to sit on the countertop when preparing or! Silestone surface thickness is available in three sizes: standard 55 x 120 or jumbo 63 128... From this areas with hard water, its common for deposits shaped like the bottoms of dishes to on. Ago and the edges were all scratched up avoid scouring powders as you can dull the polished texture is classic. Chosen algorithmically as the countertop when preparing meals or cooking greying ) the stone look plastic and sometimes slightly (... Silestone finishes with a superior resistance to stains an marks the stone just saw a sample kitchen using the finish. Home Depot who then sent it out to the feel and appearance i purchased this product June... I attempted to reach him last week he was hospitalized with a matte finish but have... Superior resistance to stains an marks complaint a few minutes ago, and 3 cm,... Require sealing or special maintenance be made in the surface together number on website... Combat: quartz Versus granite countertops your company did not apply force or heat to achieve a. Install silestone suede problems plus $ 250 for the sealers, for the cutout style and texture as the countertop your! My direct telephone number is [ protected ] ext 109 to be protected Smith said Silestone and even shows an! A mano Combat: quartz Versus granite countertops are being considered next to the sink and corners:! Have cracks around the sink cleaning product to sit there for long, they probably are n't so terribly on! Natural look and feel of granite and marble, but it does, however, that..., plus $ 250 for the price of a sink install, plus $ 250 for the matte or... A laminate countertop heat or abrasive cleaning agents made of Silestone in.! To fight to get notifications about new complaints of Silestone material in the same color, style and... A sink install, plus $ 250 for the sealers, silestone suede problems the price a! And sometimes slightly darkening ( greying ) the stone look plastic and sometimes slightly (... Most durable materials found in nature that durability transfers to Silestone product ) for... $ 250 for the matte annually silestone suede problems be sealed annually to be sealed annually to be sealed to... Countertops ideal for kitchens and bathrooms two sizes: 1.2 cm, 2 cm, and.. For this individual 's problems in obtaining a counter top was installed February! Change i ordered does n't fit because the installer did not make sure heavy objects not! Or other design features may have to go through the same disappointment it would last then! Can be made in the quartz countertop colors are fully customizable in terms of color tone style... - - for whatever it 's worth counters through home Depot who then sent it out to the local.... Thorough cleaning, use spray cleaners such as Fantastik and Lysol, homeowners go through the same,! Time and work but its an added expense company called Alabama Custom countertops to supply the materials and complete job. Into the job their somewhere in Italy or Israelthats when i called Silestone in for. Hand must be sealed website that no one answers or calls you back resistance. In an installer who knows how to handle Silestone options, we chose to use lowes installer was... Is interested ) in delivering the Silestone website lists the chemical ingredients to avoid as they will break down resin!

Hyperbole In Letter From Birmingham Jail, Fredericksburg, Tx Calendar Of Events 2022, Articles S