Some properties may have special restrictions. Our resort does not have a fitness center. Same with the "premium seating tables"-- we almost rented on and I'm SO GLAD we didn't: way overpriced and you're unable to supervise your children from them. However, you are welcome to play in the water park as early as 1 p.m. Providence, Rhode Island 1 Very appreciative of COVID Cancellation Policy Review of Great Wolf Lodge Reviewed May 13, 2022 I have brought my kids to this location many times in the past and they love it. Gross.- Staff was very friendly. Can I use the room telephone to make personal calls? "Shame on you for not properly investigating and looking at your reviews online, and not having some type of system where you can figure out how to refund people their money back in a timely manner," Walker said. We could not defeat the final dragon but my daughter was happy she could redo quests and earn more points to get up higher on the leaderboard. When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. Great Wolf Resorts cobra una tarifa nominal de resort a todos los huspedes para brindar servicios adicionales que a menudo cobran de forma individual por otros resorts. Community Rules apply to all content you upload or otherwise submit to this site. Purchase your Day Pass here. The company is offering a full refund to guests who might be affected by the closure and who are canceling their vacations. "I don't know how to say it, but it's pissing me off, because it's not okay. Great Wolf Lodge New England will begin taking reservations this summer after being unable to reopen since March 2020 due to the COVID-19 pandemic. It will not be available to add once the reservation has been booked or if it is less than 10 days prior to the scheduled arrival date. YouTubes privacy policy is available here and YouTubes terms of service is available here. The water park was filthy Friday evening. * Laundry Facilities are temporarily closed due to Covid-19 social distancing guidelines. Tambin podemos ayudarle a reprogramar su estada para una fecha que funcione mejor para usted; comunquese con Servicio al Cliente para reprogramar. Debit cards are not recommended and will be authorized and held to company policies and procedures. Great Wolf Lodge is not responsible for overdrafts or fees associated with your debit card. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. Paper towels were overflowing in the garbage. Please see our partners for more details. ", Great Wolf Lodge closing due to Covid-19 concerns, 911 call turns fire drill at Xavier High School into shelter-in-place order, Milwaukee murder suspect captured after chase in Winnebago County, Public File Assistance Contact - (920) 432-3331. I was given the option to reschedule my stay but with only 6 days until our trip it was to late for that considering work schedules and 2 kids. Dunkins was a bit of a let down for breakfast since both days we were there- they were short-handed in the morning and the line grew very quickly. We employ hundreds of lifeguards, which have extensive training in monitoring pools and operating rides. $100 does not go far at all. The resort will close on Sunday, March 15 at 2 p.m. I've never seen such blattent greed in my life.- Food - the food tasted fine, but there is only one restaurant which probably seats up to 100 people, and I think the hotel can host 1000 or more? Checks cannot be used as a form of payment at the lodge, only for a deposit. Pleasecontact the lodge to speak with a Food and Beverage Management team member. Just go here! I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. No es permitido traer comida de afuera del hotel, al parque acutico. (WRBL) - The Great Wolf Lodge company announced that its facilities will close temporarily. And it would be difficult for us to change our dates when you are trying to coordinate 10 people's schedules. Having now seen them (but not rented), we would NOT rent one in the future. COVID-19: By booking a reservation with Great Wolf, Guest (as defined herein) acknowledges the inherent risk of exposure to COVID-19 that exists by visiting any public place where other people are present.Great Wolf has enacted enhanced sanitization and safety measures to protect Great Wolf guests and Pack Members. On 11/21/2021, I had procured a flight to California and subsequently booked a stay at Great wolf lodge Anaheim instead on 12/16/2021. Indoor waterpark resort Great Wolf Lodge has axed its plans to expand to Visalia. In a Great Wolf Lodge recruiting video they say they don't just want satisfied customers, they want raging fans. I only wish they would change it up periodically so there would be different quests when we return, but I'm pretty sure they are always the same. Qu necesito mostrar cuando llegue al resort? There are also spinners in the water park to dry swimsuits. . Our resort is operating cashless; please be prepared to use a credit card or set up your lodge wristband to make purchases. And if you haven't met Mr. Doug, you haven't met fun! If you are making the reservation more than 4 weeks in advance, we can accept a personal check or money order for the deposit. We ask that guests shower before and after using the water park and we ask that guests follow the CDC's 6 Pleas for Healthy Swimming, which include taking children to the bathroom often and not swimming when ill. (www.healthyswimming.org) We also ask that diaper dependent persons wear a swim diaper. You want to play a game? We will definitely return as our children truly enjoyed it. Temporary use of wheelchairs are available through Guest Services on a first come, first serve basis. Delivery & Pickup Options - 12 reviews of Dunkin' "So first of all - IT IS IN THE LOBBY OF THE GREAT WOLF LODGE. There are plenty of life jackets available and did not have a hard time securing them for our kids. Please check with the front desk or your Lodge Life to find the location. That being said, the next day we looked and were able to book 2 family suites at Zender's Splash Village for $450/night for each suite for our originally planned date (4/10). Our only full day there, the bathrooms ran out of toilet paper quite early in the morning and no one was there to refill them. While weve had no reported cases of COVID-19 and the CDC states there is no evidence that COVID-19 can be spread through the use of pools or hot tubs, after carefully reviewing the large gathering guidelines from government officials we believe it is in the best interest of our guests and pack members to close all of our resorts starting at 2pm on March 15 with plans to re-open on April 2. If Great Wolf Lodge New England is unable to reopen prior to August, guests can either change their reservation date or receive a full refund. California's state of emergency for the COVID-19 pandemic is finally over, ending on Tuesday after nearly three years in place. Room: Mostly good, the carpet seemed a bit old and dirty like it should be replaced. Sign Language interpretation services can be requested for shows and amenities with a minimum of 10 days advanced notice. With Easter being early this year, we decided to book for the weekend after Easter to avoid the chaos of spring break crowds. Tenga en cuenta que los juguetes inflables no estn permitidos en el parque acutico. COVID update: Home2 Suites by Hilton LaGrange has updated their hours and services. Property at a Glance: Great Wolf Lodge Charlotte/Concord. If you're not swimming, you may still wish to bring comfortable clothing for our 84-degree water park area. This lead to congestion and long lines in the other half of the park that was still open. Please do not use or loiter around the RV during your stay. Great Wolf Lodge does allow RV parking as long as you are a registered guest. Yes, there are long waits for the restaurants at peak times. The other on site activists were less than impressive as well. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The re-opening then got moved to 4/5, and I was a little worried since our stay was scheduled for 4/10. We can assist with rescheduling your stay for a time that works better for you; please contactCustomer Serviceto reschedule. Does Great Wolf Lodge offer birthday party packages? Do you accept prepaid cards and debit cards? I booked a stay over 60 days in advance as part of a running promotion. He brings real fun and joy every time. Reservations made on the Early Saver promotion are subject to a non-refundable deposit after the time of booking. Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites, patios/balconies or on resort grounds. No thanks! Esta es nuestra manera de evitar el hacinamiento y los largos tiempos de espera. The Lodge assigns suites on the day of arrival. Reserve your cabana today! Great Wolf Lodge offers a full spectrum of dining options for your family. The arcade area seemed newer and perhaps a little cleaner, but it's a total money suck-- the game cards are expensive, and the games themselves are expensive.The Howlin' area in the way back past the pools was insanely disappointing. Are there chairs (aside from cabanas) to leave our belongings? 2023 CBS Broadcasting Inc. All Rights Reserved. Bonus Deals can only be used on bookings directly through greatwolf.com. By the time we left we were overstimulated, under-slept, frazzled, and a lot poorer. I left something at Great Wolf Lodge. It refunded many customers, but some fell through the cracks. Who can use mobile check-in and how does it work? This location doesnt care about being a clean fun place for kids. What time can you use the waterpark at Great Wolf Lodge? Visit Website. Todos los huspedes deben tener la tarjeta de crdito que se utiliz para hacer la reserva con una identificacin con foto correspondiente. Dunkin Donuts was just ok. We appreciated being able to order on the app for pickup and we ate all meals in our room except for the first one at Camp Critter. Learn More About Great Wolf Resort's Privacy Policy. The resort's six-story hotel, 95,000-square-foot . Yes, the water park is kind of a dystopian nightmare. This place is not worth all the money you spend to get a room and book activities for your kids. Either plan ahead and put your names in early (they take your number and text you when theyre ready, so youre not stuck standing there), go offsite, or bring food to eat in your room. Our only complaint was that my kids both scraped themselves on the bottom of the lazy river a few times each day. Finally, whoever designed this place was either an architecture school dropout with no sense of basic foot traffic patterns or an evil genius who hates freedom, because the layout is demented-theres an intersection where both sides of the water park connect through a hallway that is also the main artery between the child casino and play park, AND the towel check, locker rentals, swim shop, and elements of the MagiQuest game are also there. to speak with a Food and Beverage Management team member. Services covered by our Resort Fee include water park amenities like life jackets and towels, resort-wide access to wireless internet, virtual concierge service, in-room amenities such as a coffee maker and mini-fridge, and perks unique to Great Wolf Lodge like access to complimentary arts & craft projects provided during select kids entertainment programs, and complimentary Wolf Ears for kids 12 and under. There are lockers, showers, and changing areas available for your use in the water park. I would recommend if you want breakfast from there, arrive just before they open so you're first in line, otherwise you will wait 1 hour for breakfast-- no joke.The hotel itself is decent for what it is, however it is certainly outdated. Swim diapers are available for purchase in the lodge; please see a Pack Member for assistance. Great Wolf Lodge operates as cashless, so there is no ATM on-site. Everywhere kind of stinks like dirty wet carpet, but I guess that comes with the territory. No outside food or beverages are permitted in the water park. February 19, 2021 / 8:00 AM Keep in mind it's a resort, so things are gonna be Walmart cheap. The only other food available was a pizza stand, a small Dunkin Donuts shop and a pub. These water park passes allow access to the water park through the day of your departure. Towels are provided for your family in the water park as well as bathing towels in your suite. Due to covid they only clean upon request which was fine with us. However, you may smoke in designated smoking areas. Our water park utilizes state-of-the-art water treatment equipment to ensure our water quality exceeds health code requirements and we sanitize our water park floors every day. Book your resort stay, today. In a statement, Great Wolf Lodge cited the large gathering. Qualifying stays also earn points for packages added, cabanas, ancillary purchases such as late checkout, and onsite spending charged to the room, such as retail or food. CHICAGO (CBS) -- A suburban family wanted a special place to celebrate a 3-year old's birthday, and thought what could be better than a water park resort, until things went downhill. Both were great and service was good. Read More Everything to Know About the Great Wolf Lodge Manteca! The splash zone was good for the youngest. Stop by the front desk to let us know you're here and pick up your water park wrist bands. How do I set up a group stay or event at Great Wolf Lodge? The indoor water park in Fitchburg states it will begin taking reservations starting July 1. 2501 Great Wolf Drive. Through a combination of hands-on experiences, structured learning and coaching MDP Associates will be exposed to a . Expiration is subject to change. This is the version of our website addressed to speakers of English in the United States. Accessible suites are labeled as such and marked by an accessible icon within the booking process. This is a challenging time, and we are very appreciative of the overwhelming support from all families who enjoy spending time together at our resorts. "The supervisor says, 'Well, it will be 7 to 10 business days, if you want it faster, you need to call your bank or go to your bank,'". For prepaid cards, we recommend that you have at least 20% over your payment due in order for our systems to read the cards. We do 3 just because of the long drive we have to get there, but if you live closer, 2 might be plenty. "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. Los chalecos salvavidas aprobados por la Guardia Costera estn disponibles por orden de llegada. I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! Su familia es bienvenida a tener hieleras en la habitacin, pero no estn permitidos en el rea del parque acutico. Is grilling / cooking permitted at the resort? A valid, Government Issued Photo ID is required upon check-in along with credit card for incidental charges. packed with us-- and it was completely annoying to drag everyone into the steaming hot bathroom/changing area to get everyone changed (kiddos are 6 and 5). Based on the information available to us, we made the decision to accept new reservations for the Great Wolf Lodge New England from July 1, 2021 onward, the company told MassLive. We use green cleaning chemicals that also meet disinfection standards. If all of this sounds like pure hell to you, dont go. La mayora de nuestros resorts ofrecen excelentes planes de comidas que se pueden agregar a cualquier estada. Smoking including the use of electronic cigarettes and smokeless tobacco is not allowed on guest room patios and balconies, or in any area of the resort or water park. Points will display on the home page and can be redeemed during booking. What is included with the cost of the suites? I have more points than the room costs. Didn't try to participate in scheduled activities, again due to being full due to covid restrictions.Mirroring what another reviewer said. for detailed information on our cancellation policy. The safety standards do not permit cover-ups, loose clothing, or headwear including Hijabs that wrap around the neck on select waterslides and attractions. We went to GWL in March 2020 after covid began, but prior to lock down. Always keep your child within arm's reach and if your child is in the water, you should be too. Each suite at Great Wolf Lodge comes standard with microwave, mini-fridge, coffee maker, hairdryer, iron, and ironing board. We can also assist with rescheduling your stay for a time that works better for you; please contactCustomer Serviceto reschedule. It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). Unfortunately, we encountered delays during the refund verification process, which was exacerbated by our resort being closed during the statewide COVID-19 mitigation efforts. We stayed as a family of 4 on a Friday night 5/2022. The indoor water park in Fitchburg states. Any child who still uses diapers or is susceptible to accidents must wear a protective swim diaper inside the water park. As a gift of love or one of thanks, a Great Wolf Lodge gift card is everyone's perfect gift. Can we bring our own puddle jumpers/life jacket? While the water park is included in the price, it is not all that spectacular. Why is there a maximum occupancy in the suites? 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