This is completely unprofessional customer service, will never be purchasing from them again and strongly advise you do the same. it is NOT a platform bed. Both the table and chairs are crafted from poplar solids and MDF then finished in platinum. All Rights Reserved. She offered to reimburse us for the rental to bring the furniture back, but not the other damn times we paid to rent because we were initially told to pick it up. ALSO, I'LL HIRE A LAWYER BECAUSE YOU DON'T WANT TO COOPERATE, BUT I WILL NOT PAY FOR A WARDROBE THAT IS NOT USABLE. My boyfriend was here at the time of delivery and noticed that we were missing a dresser and the bed support. First no-one bothered to even ask us if we needed help with anything. Sorrythat's not NORMAL wear and tear, no matter how you define "manufacturer defect". Your delivery service is terrible. People love to hate on Value City and I totally get it. All of the corners were chewed up like they had been scraped across the floor, a panel was completely off with nails poking out, and a giant strip of varnish was missing like a piece of tape had been ripped off. I don't know if my house was built on an ancient burial ground or if there's like, a monkey's paw in the attic or something, but when it comes to furniture delivery I'm convinced I'm cursed. Value City Furniture Promotions & Discounts, Value City Furniture Mario 6-Piece Dual-Power Reclining Sectional, Mario 6-Piece Dual-Power Reclining Sectional, Value City Furniture Pasco Power Lift Recliner, Value City Furniture Posh Dining Table Set, Value City Furniture Artemis Marble Server, Value City Furniture Dream Plus Soft Mattress, Value City Furniture Dream Relax Firm Mattress, Wide variety of furniture for every area of your home, Dedicated to diversity and inclusion in the workplace, Personalization and customization options. Sectional is the wrong piece. Okkkk. Call corporate and got a nice lady to help. Screw falls out of the bottom. They failed to deliver twice. On 11/21, I call was told "yes it's here, according to my computer" and the person said they would call me back in a few minutes to confirm. Never again. store, led me to drive out to the Balwin Store there were few bumps along the way due to ordering issues, let's blame Covid epidemic for that, I must say that the Ballwin, MO. I was happy with VCF until I had to file a claim on the warranty that I paid them for. Just sad. 3. He asked the delivery people where our other two pieces of furniture were and they said they were on back order until the end of May. They tore the couch moving it in and then when we explained that we didn't want a torn couch, they angrily took the couch back to the truck and drove off. DO NOT GO TO THE VALUE CITY IN FLINT THEY DO NOT STAND BEHIND THEIR FURNITURE!!! Monday, no call at all. They offered to exchange my dresser. I found my couch online, ordered it to the store, then went to measure it in store and see if it'd fit through my narrow doorand sit on it of course. Value 4.0. We did not want to complete the sale as we were still shopping around. Maybe Mr. Smith woke up on the wrong side of the bed. Living rooms, bedrooms, dining rooms, reclining furniture, mattresses, home dcor, accents, accessories, sectionals, sofas and couches at everyday low prices. It'll be worth your time and money. Very professional and good knowledge about products and services. So now if I don't want my bed to 4 1/2' high with the need for stairs to get into it, I have to buy this separate piece and pay for separate delivery. I would've just bought a two piece couch set if that's what I wanted. Value City then told me to call Pure Promise because I did have insurance on the furniture. Let me say that I haven't purchased anything from VCF, but I've been in here a couple of times. Guess we should have just been looking at it instead?? Value City reclining furniture aims to make your downtime even more soothing and comfortable. This is still ongoing, and I've learned not to trust this company, unfortunately. An item was ordered and scheduled for delivery. I don't think I will be going back. Note, a five-year warranty is included with this mattress. The cons: Some complaints about durability and delivery in some instances. On 11/13, I receive a call from VCF regarding they have one of my item in stock, at a different location in St Louis. 1. I now wish that I could give 0 stars. NOTHING. This is where the problems started. Value City Furniture competes in a variety of industries, such as retail and manufacturing. We even blew out our budget and didn't care because he was so knowledgeable and non-pressuring. For the money spent I wasn't even able to get 4 years out of my furniture. Extended Warranty and problems with sectional. He started name calling - petty stuff! It seems to be a pretty nice couch for the price. Trust me you are wasting your time and money by shopping here. Anyway we took our time and made a great selection. The pros: Affordable beds and bedroom sets in traditional and contemporary styles. He was still willing to help and offer me advice even though he wasn't getting the commission for the sale. Warning you now. It's almost two months since the wardrobe sitting in the middle of the room in the boxes, and they still can't figure out what to do. Submit a complaint and get your issue resolved. You caught the vision and sold me all of my hearts desires. Pure Promise states that they had no record of any damages and nothing was documented so they could not help me because it was after the 60 days that they give you but I purchased insurance that should have follow me for up to 5 years so I'm finding out that Pure Promise is also a scam. "Oh, Johnathan started his vacation today. The pieces are sturdy, attractive, and well made, and have survived another move since then in perfect condition.. You'd walk down an aisle and you were sure that you saw the exact same table, with just a little different stylistic detail in the previous aisle. We use dedicated people and clever technology to safeguard our platform. After a year and a half I am done fighting and losing their way. This would be an okay place if you are looking for furniture on a tight budget. Value City Furniture is here for you. She takes her time with the customers!!! I will take the laminate wood floor boards and destroy you. Also the guy never checked my order to see that only ordered 1 chair. We ordered the table and all of that was fine, but we opted to pick it up ourselves to save the money. I emailed tons of emails and called a lot of times - no one doesn't care. In terms of style choices, most of their offerings offer classic or modern looks in common colors like browns, beiges, and grays. Thanks Marla I appreciate your help. If you use one of these and buy something, Slumber Search may make a small amount of money. $119 may not seem like a lot, but to those of us who work two jobs and saved up to buy a new bed for upwards of $1,000 that I haven't had ONE GOOD NIGHT OF SLEEP ON -- it stinks. I'm fine to come down there and pick up the piece that YOUR delivery team forgot, that YOUR delivery team didn't install correctly in the first place, but I want my $119 delivery charge back. Not only is the company great for people on a tight budget, but theyre also quite ethical. It's not my problem your shipping and delivery people are idiots. But I didn't start it. Furthermore, there was fraudulent separate purchase made when I initially signed up for my value city card (this issue was eventually resolved but took a lot of time and effort that no full-time worker has and is yet another example of this company's disrespect for customers and their incompetence). Very patient and kind. Also, I posted my issue on their Facebook page asking for help and resolution and they DELTED the post from their page, multiple times! Now, how are you going to confirm delivery less than 24 hours prior and then the day of delivery say part of the delivery is on back order, and for another 5 weeks!! Drove to Value City this afternoon to talk with Johnathan. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. is now my go to Value City Store! Value City Furniture - Complaints Board I called and she was busy with a customer so I spoke to the manager who was extremely condescending and would barely let me get a word in edgewise, but proceeced tell me that i would not get a refund but I had to exchange the mattress, I explained to him that I had come in and tried out the others and none would fit me and said well we have all new mattress and I said since Tuesday, like 4 days ago and he was like umm yea. Never shop here. The manager at the Howe Ave. Value City Furniture in Cuyahoga Falls Ohio . NEVER. The sales lady was wonderful but once you sign the papers they could care less. UPDATE******The latest in the saga. Oh EMANUEL, Emanuel Emanuel.there's always something in a name! To shop at this vendor does not insinuate poor, you're simply in the market for quality furniture and pray that you find it. So of course I'm always a little skeptical on having people come to the house and fix things when my husband isn't home. No need to drain your savings account to furnish your space. I have bought a great couch about 3 years ago, mattresses and kitchen furniture, and recently some gorgeous kitchen chairs. I would give 0 stars if I could. Horrible quality merchandise ( you'd be much better off going to Big Lots or Walmart) , apathetic, rude, lazy employees and the worst customer service I have ever seen in over 50 years. I hope they don't ever make another penny in that store. I love them still and they've kept up really well despite how much I've abused them. In the next section of this Value City Furniture review, well dive into the brands top-selling pieces for your home. Original review: Feb. 17, 2023. Best sales people around. 66. Made a believer out of me! Seriously, would someone accept 20% off for something that is not usable? They have a little clearance/outlet section in the back as well where you might find some good pieces for a decent price as well. I needed to purchase a bed, mattress, and boxspring for my step son, but I was out of town. Sent it back same day in perfect condition which I'm sure they'll use to make money off somehow. Customer service is a joke here. Left our gate wide open without providing any next steps. I can't believe they are still in business. Dropped my new couch and bent it. I have had the worst time getting the furniture that I paid for from than! They said "no" and we had to pay for the delivery which is over $100. I ask her to cc me the email that she was sending him and she refused and said she can't send personal emails. Contact Information 4300 E 5th Ave Columbus, OH 43219-1816 Get Directions Visit Website (888) 751-8552 Business hours 8:00 AM - 5:00 PM 1.16/5 Average of 389 Customer Reviews Start a Review. I spoke with customer service who agreed to free shipping for my "inconvenience". That's also what brought me in at this time. Are I Bonds Worth the Hype? - NerdWallet Report. Over one month ago, I bought a couch that I was told could not be delivered until the middle of this month. My salesperson at Value City Lawrence, was kind, affable and a pleasure to do business with. Customer service and their inability to keep ahold of the details of their sales are pitiful. Literally wanted to buy a piece of furniture from here, but couldn't because nobody asked if I needed help. Table of contents. Yes, I want the slat. So I still have no bed after attempt two. My order got there ok and I was picking it up. If you're wondering whether Value City credit card is the right card for you, read on. Pay that extra $100 and go to Ashley instead. He was not empathetic or even polite to me. At the time of this Value City review, you can get it on sale for $960. We never got a call, nothing, they just decided not to show up. After reading some of the horror stories of their delivery, I was expecting the worst. Walked in looking for a living room set. There are other furniture stores. We'll go through the top picks and talk about the ins and outs of their offerings. Shame on you minimum wage salesperson. Love the table my fiance and I purchased from here but it was such a pain to get. Slumber Search is supported by readers. As the brands name suggests, youll find plenty of discounts from Value City Furniture. I mentioned what I was looking for. I was purchased furniture items from valucity furniture sterling height location at June 06th 2021, it was delivery date June 17th 2021 but till July 08th 2021 I didn't received this item from sterling height location, mohammed Alim was my sale agent he does not talk with me about delay delivery when i buy this items, this is bad customer services, horrible, nobody go to the shop for buy some, they are cheating with customer, they doesn't know how to customer services, I went to value city furniture shopping for a new mattress and I enjoyed the experience. They sent me back to Chesterfield. "I am confident that the cooperation between . I also purchased my mattress from here. Yared. Still no resolution as I am waiting to hear back on when and how they are going to fix this problem. When I called I called corporate to complain and say what terrible service this has been. (Not really but you get the drift). If I could give them 0 stars I would!. The next day Value City called and said the sofa is on back order and won't be in stock until January. I was going to come back, but after this experience. How to write a complaint about Value City Furniture? I am a STL Business Owner with 35 years in retail. She said that's fine, but I had to go to the store to cancel. The alternative fact store. Thank you Value City Furniture. Find out how we combat fake reviews. He was dismissive and when I asked to speak to someone higher up, he said, and I quote "Sure. They told me this after almost two months. When they dropped off the furniture I immediately saw some of the damage and the delivery man refused to put it back on the truck because he was dressing his Sunday's best and he didn't want to get dirty I am assuming. This isn't an easy task! Do not buy from this company. From what I can tell most of their furniture is good quality and fairly priced. So they told me to go back to Pure Promise. 4 for happiest students and for best health services. I understand that we originally opted to pick it up, but upon receiving a broken item from a company, I would think they would want to remedy the situation in a tasteful manner. This mans absurd reasoning defies logic. IF I COULD SAY THE NAME OF YOUR STORE IN FRENCH I WOULD. The room were the furniture is located has probably been set in ten times with in a year. You can also buy most of the companys items directly through the brands website. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. At the time of this review, this sectional is on sale for $2,975. Go to Bob furniture the clearance. Browse Our List of Top Rated MattressesUnlock The Coupons. However they were engrossed in a television program. Never. The Pasco Power Lift Recliner measures 42 x 35 x 41 and can hold up to 300 lbs. The First Time My Wife And I Visited Value City The Styling Of The Furniture Was What I Have Been Looking For Ever Since Art Van Closed Modern Contemporary The Store In Westland,Michigan Our Fabulous Sales Person Tammie Baryiski Help Us Get Great Financing On The Living Room Set We Wanted And We Will Always Shop There For Our Home Needs Thank You Tammie. It's has freaking "value" in it's name. VCF scored an "F" grade for customer service right away! Overall, customers like being able to find deals, but there are some complaints around perceived quality and durability for some lesser priced items. Not a single apology from anyone spoken too and no return calls back from the corporate office. These items may be previous styles overstocked and may have final sale restrictions. We suggest signing up for the brands newsletter for extra special offers and exclusive promotions. A support foam layer gives you support without sagging over time like most other mattresses tend to do. I believe the Customer Rep was new (Erica). Devon was so rude that I don't even know how she is employed anywhere much less in customer service. Similar to their other options, their mattress selection is affordable and features both their own Dream-in-a-box brand along with other brands like Beautyrest. Ms. Smith refuse to provide it for me. It all started in the 1930s when Ephraim L. Schottenstein began selling furniture in a basement in Columbus, Ohio. So, we went for it. When the delivery people arrived today they were polite and courteous and even congratulated us on our new home purchase. You are a garbage company filling up landfills all over the US. Middletown, New Jersey U.S.A. Guess we didn't fit the mold for who the assist! Surprise! So with a heartfelt thankyou to The Sales Representative Emmauel. Its designed with a traditional and AirGel memory foam to help promote body temperature regulation. I live here in Michigan and purchase my furniture from the Value City in Michigan. I haven't had to order anything from them, so I can't comment to that. Ok well we will see. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. The complaint has been investigated and resolved to the customer's satisfaction. They also told me that these two broken parts MAYBE would be available in April, but they couldn't tell me this right away. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Value City Furniture, Connect with Value City Furniture via Facebook at, Follow Value City Furniture on Twitter at, Like, share & subscribe to Value City Furniture on YouTube at, See Value City Furniture's portfolio on LinkedIn at. The delivery guys left out the middle slat to support the box spring and that's why it broke. She directed us to the location which had three aisles to view alone, which is my kind of shopping. Yes, it was the store's mistake and they Stand behind it.Robinson Center Values their Customers! They packed up all the wrapping and were in and out before I knew it.

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