Write or email your complaint to USPS's Consumer Advocate office at: United States Postal Service Office of the Consumer Advocate 475 L' Enfant Plaza SW Washington, D.C. 20260-0004 caresponseteam@usps.gov 412-359-7829. Find the nearest USPS location by city and state or ZIP Code. Call: 1-800-ASK-USPS (1-800-275-8777), Hours of Operation The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. USPS Change of Address , USPS Hold Mail , Redelivery, etc. Complaints about consumer products and services | USAGov Contact Us | USPS Very unprofessional! They have no proof but close my claim. Please use the Hotline form to report matters involving: Please fill in as much information as possible. I call the customer service to complain about **** postal services handling of my claim i fear they may be stealing packages at this point. (248) 546-7107. I paid for this on February 17th. ***** and *** never do this. Find the nearest USPS location by city and state or ZIP Code. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. eDoc Technical Support for Mailers, Mailers' Technical Advisory Committee (MTAC), Membership and Administrative Information, MTAC Meeting Agendas, Presentations and Webinars, User Group, Work Group, and Task Team Information, PCC Postal Administrators Quick Start Guide, For ideas on new or existing Promotions, please fill out, Looking to implement tech in your mail? What next? Closed Saturdays, Sundays, and Postal Holidays. Visit the, Consumer & Industry Contact (formerly Consumer Affairs) Office Locator. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Four complaints and four claims have been filed with the ************* ************** and no one is doing anything about it. How do I Navigate the Interactive Voice Response (IVR) System? - USPS Hours of Operation USAGov is the official guide to government information and services, File a complaint against a federal or state government agency, Track a package or use USPSs Email Us form, Find your USPS district consumer affairs office, Directory of U.S. government agencies and departments. Mail options: USPS offers several mailing options so consumers can find a shipping timeframe and cost that meets their needs. 1-800-610-8734 USPS Ship through IV-MTR Data Delegation Request Address Quality Solutions Correct and Standardize Your Address List Verify Your Address List Enrich Your Data Stay Compliant with Move Update Undeliverable-as-Addressed (UAA) Mail Statistics COVID-19 Business Mail Info Acceptance of Returned International Mail Entry Facility Contingency Plan To see the most recent status of your packages, enter your tracking number in any search box on USPS.com. For the East Texas area, that office is located in Coppell near Dallas. Monday Friday 7 AM 11 PM ET Before sharing sensitive information, make sure youre on a federal government site. If you need more help, please send us an email. If youd like to speak with a representative about another issue with your package, please call us. Washington, D.C. 20268 My complaint is regarding delivery of my packages.On 9/21/22 at 4:30pm mt, I received a notice from Amazon on my cellphone that **** had a problem with delivering my package. TTY Access for Deaf & Hard of Hearing. They also can contact Postal officials nationwide electronically and immediately refer your issue to the appropriate local Postal manager who is in the best position to deal with your concerns. On two occasions, last year, the carrier put notices in our mailbox that we had to pick up a parcel from the Foothills **** location, even though several people were at home. View a complete list of what our Hotline can help you with; all other inquiries should be directed to the Postal Service or Postal Inspection Service. U.S. Post Office | Niles, IL - Official Website Customer service issues (such as poor service, wait times, postal vehicle parking/driving complaints, or similar concerns). I want to to know to who? This is why I am contacting the BBB.The ZIP code is *****. I have complained several times (at least 4 if not 5) times over the last couple years about **** leaving packages outside our gate where they can be seen and stolen, something that happens frequently in my neighborhood. Copyright 2023 USPS. Federal government websites often end in .gov or .mil. Laureen.B.Alt@usps.gov. Monday Friday 8 AM 8:30 PM ET . File a U.S. Postal Service complaint | USAGov they make an Incident stating **** postal office will Investigate themselves on the theft and reach back out to me. BBB is here to help. Call: 1-800-ASK-USPS (1-800-275-8777), Hours of Operation - USPS See details. Find the best way to get help and connect with USPS. Use our online form to answer a few questions about your issue. 1401 W Fort St, Rm M-157. Pitney Bowes, U.S. Mailing Solutions. Saturday 8 AM 6 PM ET, Federal Communication Commission (FCC) Telecommunications Relay Services (TRS) TTY Access for Deaf & Hard of Hearing. Call to order free shipping boxes, envelopes, and postal forms, or to report a problem with your shipping supply order. If your complaint is not resolved, you can: United States Postal Service An official website of the United States government. i need some one to fix the **** in yuma **. We are always home because we work from home. If you're asking about a package or service that gave you a USPS Tracking number or confirmation number (e.g. If you need help with your Informed Delivery service, please email Informed Delivery User Support. The .gov means its official. Vulnerability Disclosure Policy Greater Boston Postal Customer Council - Contact Please contact me with more information needed I think the not even *********************** of proof I have listed below should be more then enough I have been contacting **** since October ************************************************************************************************************************************************************* receipts for Package And contents enclosed in package which I did after providing this information my package dropped off the face of the earth within three days and I have been fighting back-and-forth with **** since October 2021 an even when my package was still trackable now and ***** Is refusing to let me file any more complaints refusing my remedy being very unprofessional like And flat out rude They are using excuses it is not trackable anymore and so theres nothing they could do and then theyre exact words pretty much is Im c*** out of luck and so my six children that I purchase these bears for There is a lot more information documentation that I would be more than willing to provide and ask for immediate remedy and the remedy that I had already asked for which is that the Bears from the sky view ****** wheel in ******* ******* red white and blue be re-purchased and sent to me by **** and instead of eight bears make it 18 Eight to the original receiver and ate to me the original sender for my time and since October 2021 I have emails from MRC **** consumer affairs and dating back for months now about me trying to figure this whole situation out with this package and have been more than patient understand I have also contacted *************** ****** wheel multiple times now and I have told him about this situation and Im a document to Disabled I dont have been since **** and I will not be silenced as I told ****. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. With the Postal Service solely responsible for mail delivery, they are almost always the one to contact. Sitemap, about the prc How do I email a complaint to USPS? - EasyRelocated To locate the post office nearest you: click here. Consumer Affairs Office Locator | PostalPro - USPS USPS Corporate Account Address Element Correction / Address Change Service Consumer Affairs Mail Service Updates Site Now Called USPS Service Alerts. we have ring cams all over the house and have videos. Mail Service Updates on usps.com now has a new look and a new name USPS Service Alerts.. USPS Service Alerts provides customers with near real-time information about postal facility service disruptions due to weather-related issues and other natural disasters or events. The number for that office is. I look at the reviews online and it seems as though a lot of people are experiencing this, by having there packages stolen by the ************ at this location. They said sender didn't put insurance on it bur why do I need insurance to cover their negligence? Postal Inspection Service. The Consumer & Industry Contact (formerly Consumer Affairs) Office Locator office(s) that . Postal Service in their names, and each one having different responsibilities and jurisdictions, its no wonder people sometimes arent sure where to turn for help with lost, delayed, or damaged mail. Monday Friday 7 AM 11 PM ET I have tried going through the **** system. Learn where to complain about a postal employee or facility. Complaints for USPS-Consumer Affairs Office - Better Business Bureau The Consumer & Industry Contact (formerly Consumer Affairs) Office Locator office(s) that serves can be contacted at: To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). However, there is obviously another link in the **** chain that does not care and is allowing this bad behavior to continue. See a list of all upcoming USPS holidays and events. Why am I being treated with malfeasance and indifference? For more information on whistleblower retaliation go toWhistleblower Retaliation FAQ. Complaints against the government | USAGov Once on November 16, 2022 and again in January through USPS.com. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. references Postal facilities are closed on federal holidays. Find your USPS district consumer affairs office to discuss your complaint by phone or by mail. File a U.S. NOTE: The tracking information available to customer service representatives is the same information you will see on USPS Tracking. Monday - Friday 8 AM - 8:30 PM ET. PostalPro Tools | PostalPro - USPS You can make a complaint about problems with your mail service online, by phone, or in person at a USPS facility. Select an inquiry type that most closely relates to the complaint or question that you have. USPS Contacts for Mail Delivery and Service Issues If you want to make an official complaint because you are unable to get resolution from your local post office, contact your District Consumer Affairs Office. She was friendly and helpful. Office of the Consumer Advocate Are you a victim or have you witnessed a mail-related crime committed by a non-postal employee? To file a complaint about theft, fraud, or waste at a USPS facility or by a USPS employee, contact the USPS Office of the Inspector General (OIG). USPS Customer Service District Offices - postalwork.net Saturday 8 AM 6 PM ET, Federal Communication Commission (FCC) Telecommunications Relay Services (TRS) TTY Access for Deaf & Hard of Hearing. Email Us | USPS To get help with stamps or other USPS merchandise, please see the following resources: 1-844-737-7826 The post office I think is stealing my packages investigates themselves? International Association of Better Business Bureaus. Complaint About Mail Service Use the USPS website's Email Us form. Find the best way to get help and connect with USPS. Contact PostalOne! I understand that a complaint submitted anonymously may limit the OIGs ability to investigate, particularly if questions come up that only you can answer. Please enter the USPS Tracking number or confirmation number if available. Postal Inspection Service (USPIS) is the federal law enforcement agency that protects the mail system. Alternately, you may email USPS byclickinghere. If you need help with your Informed Delivery service, please email Informed Delivery User Support. 475 L Enfant Plaza SW Theft, delay, or destruction of mail by Postal Service employees and contractors, Workers compensation fraud or other healthcare fraud, Internal affairs or complaints against executive personnel. Saturday 7 AM 6 PM ET, Comparing International Shipping Services, First-Class Package International Service. Send the numbers to bookhaven@aol.com Eastern Region Great Lakes Area Capital Metro Operations Northeast Area Pacific Area 3) Local Postal Consumer and Industry Affairs Office: If you are not satisfied with the help you receive at your local post office, the Postal Service has local District Consumer and Industry Affairs offices nationwide with special personnel who can assist in solving local service problems. Do You Represent A Business On Our Site? Informed Delivery Support Use their online contact form. Still nothing. This last time it was marked that they hand delivered it to me (what are my locked apt mail box for then?) The Technical Support team can help when a website application or form doesn't work properly. Postal Bulletin 22225 > Saturday 8 AM 6 PM ET. so today the mail man though the box that came in the mail from the truck and did not stop. NATIONAL CONSUMER PROTECTION WEEK March 28, 2008 > Area Consumer Affairs Managers and Customer Service Program Specialist Contacts, 350,351,352,354,355,356,357,358,359,360,361,362,363, 364,365,366,367,368, 865, 870, 871, 872, 873, 874, 875, 877, 878, 879, 880, 881, 882, 883, 884, 280, 281, 282, 283, 284, 285, 287, 288, 289, 297, 850, 852, 853, 855, 856, 857, 859, 860, 863, 864, 716, 717, 718, 719, 720, 721, 722, 723, 724, 725, 726, 727, 728, 729, 210, 211, 212, 214, 215, 216, 217, 218, 219, 590, 591, 592, 593, 594, 595, 596, 597, 598, 599, 200, 202, 203, 204, 205, 206, 207, 208, 209, Baltimore, Capital, Northern Virginia, Richmond, Greater South Carolina, Mid-Carolinas, Greensboro, 604, 605, 609, 613, 614, 615, 616, 617, 618, 619, 625, 626, 627, 515, 516, 664, 665, 666, 668, 669, 670, 671, 672, 673, 674, 675, 676, 677, 678, 679, 680, 681, 683, 684, 685, 686, 687, 688, 689, 690, 691, 692, 693, 224, 225, 228, 229, 230, 231, 232, 233, 234, 235, 236, 237, 238, 239, 244, 800, 801, 802, 803, 804, 805, 806, 807, 808, 809, 810, 811, 812, 813, 814, 815, 816, 818, 819, 820, 821, 822, 823 824, 825, 826, 827, 828, 829,830, 831, 240, 241, 242, 243, 245, 246, 247, 248, 249, 250, 251, 252, 253, 254, 255, 256, 257, 258, 259, 261, 262, 263, 264, 265, 266, 267, 268, 565, 567, 570, 571, 572, 573, 574, 575, 576, 577, 580, 581, 582, 583, 584, 585, 586, 587, 588, 750, 751, 752, 753, 754, 755, 756, 757, 758, 759, Appalachian, Cincinnati, Northern Ohio, Columbus, Erie, Central PA, Kentuckiana, Philadelphia Metro, Pittsburgh, South Jersey, 169, 170, 171, 172, 172, 173, 174, 175, 176, 177, 178, 179, 182, 184, 185, 186, 187, 188, 195, 196, 760, 761, 762, 763, 764, 768, 769, 795, 796, 739 790, 791, 792, 793, 794, 620, 622, 623, 624, 628, 629, 630, 631, 633, 634, 635, 650, 651, 652, 653, 460, 461, 462, 463, 464, 465, 466, 467, 468, 469, 472, 473, 474, 475, 478, 479, 486, 487, 488, 489, 490, 491, 493, 494, 495, 496, 497, 410, 434, 435, 436, 450, 451, 452, 453, 454, 455, 458, 470, Central Illinois, Chicago, Detroit, Gateway, Greater Indiana, Greater Michigan, Lakeland, Northern Illinois, Royal Oak, 500, 501, 502, 503, 504, 505, 506, 507, 508, 509, 510, 511, 512, 513, 514, 520, 521, 522, 523, 524, 525, 526, 527, 528, 612, 770, 771, 772, 773, 774, 775, 776, 777, 778, 155, 157, 158, 159, 160, 161, 162, 163, 164, 165, 166, 167, 168, 498, 499, 530, 531, 532, 534, 535, 537, 538, 539, 541, 542, 543, 544, 545, 549, 700, 701, 703, 704, 705, 706, 707, 708, 710, 711, 712, 713, 714, 039, 040, 041, 042, 043, 044, 045, 046, 047, 048, 049, 010, 011, 012, 013, 014, 015, 016, 017, 018, 019, 055, 636, 637, 638, 639, 640, 641, 644, 645, 646, 647, 648, 654, 655, 656, 657, 658, 660, 661, 662, 667, 400, 401, 402, 403, 404, 405, 406, 407, 408, 409, 411, 412, 413, 414, 415, 416, 417, 418, 420, 421, 422, 423, 424, 425, 426, 427, 471, 476, 477, 369, 386, 387, 388, 389, 390, 391, 392, 393, 394, 395, 396, 397, 889, 890, 891, 893, 894, 895, 897, 898, 961, 030, 031, 032, 033, 034, 035, 036, 037, 038, 050, 051, 052, 053, 054, 056, 057, 058, 059, 090, 091, 092, 093, 094, 095, 096, 097, 098, 100, 101, 102, 104, Caribbean, Central Jersey, Long Island, New York, Northern Jersey, Triboro, Westchester, Albany, Boston, Connecticut, Maine, Massachusetts, New Hampshire/Vermont, Southeast New England, Western New York, 070, 071, 072, 073, 074, 075, 076, 078, 079, 439, 440, 441, 442, 443, 444, 445, 446, 447, 448, 449, 540, 546, 547, 548, 549, 550, 551, 553, 554, 555, 556, 557, 558, 559, 560, 561, 562, 563, 564, 566, 730, 731, 734, 735, 736, 737, 738, 740, 741, 743, 744, 745, 746, 747, 748, 749, Bay-Valley, Honolulu, Los Angeles, Sacramento, San Diego, San Francisco, Santa Ana, Sierra Coastal, 970, 971, 972, 973, 974, 975, 976, 977, 978, 979, 986, 270, 271, 272, 273, 274, 275, 276, 277, 278, 279, 286, 733, 765, 766, 767, 779, 780, 781, 782, 783, 784, 785, 786, 787, 788, 789, 797, 798, 799, 885, 936, 937, 942, 952, 953, 956, 957, 958, 959, 960, 940, 941, 943, 944, 949, 954, 955, 962, 963, 964, 965, 966, 905, 906, 907, 908, 917, 918, 926, 927, 928, 910, 911, 912, 913, 914, 915, 916, 930, 931, 932, 933, 934, 935, Alabama, Atlanta, Central Florida, Mississippi, North Florida, South Florida, South Georgia, Suncoast, Tennessee, 298, 299, 304, 308, 309, 310, 312, 313, 314, 315, 316, 317, 318, 319, 398, Albuquerque, Arkansas, Dallas, fort Worth, Houston, Louisiana, Oklahoma, Rio Grande, 832, 833, 834, 835, 836, 837, 838, 990, 991, 992, 993, 994, 307, 370, 371, 372, 373, 374, 376, 377, 378, 379, 380, 381, 382, 383, 384, 385, 004, 105, 106, 107, 108, 109, 124, 125, 126, 127, Alaska, Arizona, Big Sky, Central Plains, Colorado/Wyoming, Dakotas, Hawkeye, Mid-America, Nevada-Sierra, Northland, Portland, Salt Lake City, Seattle, Spokane, Media Relations, Public Affairs and Communications, 1-31-08. Post will do nothing but give a run around because THEY lost package. Please contact USPS for missing or delayed mail and packages here Email Us | USPS (force.com)Other questions regarding your mail or change of address? case information Note that complaint text that is displayed might not represent all complaints filed with BBB. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The lady I spoke with last did a great job. Inspector General, Privacy Policy i just got other thing today plus and have it all on video. Consumer Assistance | Postal Regulatory Commission Instead my mail is being returned to sender. If problems occur, they are in the best position to investigate the issue and fix the problem. The 2022 USPS Mailing Promotions seek to increase engagement and response rates for Mailers by leveraging high value mailpieces. Copyright 2023 by United States Postal Service Office of Inspector General, For general inquires regarding our office, please call. Individuals who are deaf, hard of hearing, deaf-blind, or have . To find your local District Consumer and Industry Affairs Office: click here. Consumer & Industry Contact (formerly Consumer Affairs) Office - USPS If we do not have a number for your local field staffing or customer affairs office listed here send us their direct phone number and we will add it to the list like we did for the Ohio Valley and Kentuckiana Districts. This infographic illustrates the options, with links and contact information below. BBB Business Profiles may not be reproduced for sales or promotional purposes. Contact Us | USPS They say you can call the direct line for further assistance but they a NEVER answer their phone. Publications 10/22/2022 Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339. Customer service issues (such as poor service, wait times, postal vehicle parking/driving complaints, or similar concerns). Postal Service about lost or stolen mail or mail fraud. Monday Friday 8 AM 4:30 PM ET File an Online Complaint | Office of Inspector General OIG USAGov is the official guide to government information and services . April 5, 2023. U.S. Government USPS-Consumer Affairs Office Complaints Complaints USPS-Consumer Affairs Office U.S. Government View Business profile Need to file a complaint? My mail is still on hold and they refuse to deliver for no reason. Monday Friday 8 AM 8:30 PM ET **** does neither.While this is my main complaint, I want to take the opportunity to let you know about another issue. . Find the "TRS Telephone Numbers" section to get the specific number you need. The U.S. If you need more help, please send us an email. The most common questions have to do with tracking packages or delayed delivery. Another option is to file a complaint with the Postal Service Consumer Affairs Office. Make a General Inquiry Complaints Complaints against the government Consumer product and service complaints . What is the best way to contact the United States Postal Service? Find information on our most convenient and affordable shipping and mailing services. . If you do not wish to provide contact information, you may submit your complaint anonymously. Suite 200 Check our Informed Delivery FAQs if you have questions about the feature, would like to learn how to sign up, or need technical assistance. Closed Saturdays, Sundays, and Postal Holidays. i do not know how to email. Learn more about what the Office of Inspector General FOIA Team can help you with. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. For general information, how-to steps, or to learn more about USPS products and services, check our FAQs.

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