???? 24, New York, NY 10036- 8002, New booking or changes to existing booking: 877-428-2228 Monday Friday, 7am 3pm Saturday and Sunday, 7am 3pm: Eastern Standard Time (EST), Contact the British Airways North America Refunds Department if your ticket was issued in the United States, Canada or Bermuda and you are not able to process your refund online. CEO British airways email address - theDIBB Id like them to go even further and automate even further if possible! As for the Contact Centres/Twitter/Facebook Messenger it is an absolute disaster I have a message from a query that says Im connecting you with an agent who can assist, please note it may take longer than usual as we are busy this was on the 17th January, and yep, you guessed it. Arrived in Vancouver on Saturday 1 day and 3 hours late .on arrival told passengers luggage had not been loaded . This contact was published on November 27, 2014 and updated on March 9, 2023. *IF* Sean makes real improvements upto a competitive level and they are reliably delivered for several months I will experiment with them but for now BA remains #BeyondAbysmal and #BestAvoided because they not only deliver sub par product & service but charge a ridiculous premium for it. On the subject of drinks, Id like pre-departure drinks back properly instead of the ad-hoc service that seems to happen now. Vialog, VP Marketing and Cloud Cost Strategy at RightScale I want BA to be amazing again. Its penny pinching and takes the shine off of what might have been a rather pleasant flight with British Airways. You might have seen our new advert, starring the real people of British Airways who are always working to keep you safe. It will also, On Thursday, Virgin Atlantic announced plans to relaunch services to Shanghai, which will begin next, Qantas Group CEO Alan Joyce will formally step down from the head role when he. Its haphazard, inconsistent and erratic. Their smiles and their enthusiasm to . Mixed fleet crew were above average for mixed fleet apart from one surly old woman who clearly wanted to be anywhere but at work!! We know that for many months now weve been asking you to be patient with us. Crying children with their toys in the cases. He was appointed LEVEL chief executive in September 2019 and was previously chief executive of Iberia Express for six years. This was on top of what felt like a genuinely cheery welcome when we embarked, and meal choices available throughout. Head - System Planning and Development (APAC) at Asian Honda Motor Co., Ltd. A message from our Chairman and CEO, Sean Doyle | British Airways A message from our Chairman and CEO, Sean Doyle Published: 17 May, 2021 Dear Customer, We recently received welcome news from the UK Government giving us clearance for take-off once more from today. In a nutshell BA have hit the bottom and I will now do anything to avoid flying with them. BA CEO Sean Doyle Makes Management Changes - London Air Travel How do I get it fixed? Search over 700 @British_Airways . IATA has publically expressed disappointment at the recent Federal Budget of Canada in what it, Airline manufacturer Boeing has jointly announced the news of two major purchases of 787-9 Dreamliner, One Air is set to become the UKs newest all cargo airline. I flew BA long-haul yesterday and was taken ill. In the meantime, I want to thank you for staying with us. UK blog on how to travel in luxury for less. Get Contact Info for All Departments. National carrier! Ive already mentioned in my previous postings most of the pertinent points you have made, so would just like to fully endorse all your comments, and to add that BA has little time left to improve their overall product, and continue to hide behind Covid. Our help is free. What is worrying is that there are enough MBAs in BA who will have carried out substantial analysis before they made these changes and this to me is therefore a DELIBERATE STRATEGY and sadly, I believe Mr Doyle is a snake oil salesman! Shambles! One of whom seems to be so flush with cash that it is bidding for a European competitor less than 12 months after being baled out by its government. What that means for many people is a delay in receiving their meal because others who are closer to the front are already wanting 2nd and 3rd drinks. Assistant to the Chairman & CEO (Sean Doyle) - LinkedIn I could never understand why on my flights with Singapore, Emirates and even United, food wasnt burned, seats worked and IFE usually worked well. Here are my thoughts on what he addressed: Yes, these are pretty shocking. British Airways | SEAN DOYLE CALLS FOR THE URGENT INTRODUCTION OF PRE Previously he was Chief Executive Officer and executive director of Aer Lingus from January 2019. Lets not forget that BA operates in an almost uniquely competitive environment. Youll also connect with other readers who want to make the world a better place. I do, however, appreciate his honesty and acknowledgment that things could be better which is rare from a CEO. And so do my family. Items 2 and 3 are things they have been already doing for a long time. What an experience. Its just tired! Please visit our Help centre for more support if you have a question about your booking or flight. Id love to support our National Carrier but not until they up their game and become competitive too. We are mid-way through replacing our phone systems to create a better customer experience and are also already recruiting more people to ensure your calls are answered, social media messages are responded to and problems are solved in the moment, wherever possible. However, totally agree about the wine selection being spot on! Mon 12 Oct 2020 at 04:04. There is also the catering question I am just off a return Club Europe flight from Malaga, and on both sectors, theyd run out of TWO meal options by row 7, and that isnt the first time I have seen that. Disagree that everything should be automated. Even if Virgin & BA were on par with my experiences I would still choose Virgin. They used to have a seniority system which allowed those most experienced to choose which position to work first. Just look at the starter below which consists of a couple of bits of lettuce, two bits of avocado and half a cherry tomato! What?! Finally, despite being tagged priority, our bags were some of the last on the carousel at Newcastle. The meal was sub standard pub grub. Time and time again we are of the view that BA just dont care. For our next trip we had paid extra for a club suite seat, its already been downgraded to an old seat.. A fascinating read of comments. Sean Doyle, Aer Lingus chairman and chief executive, will become the new chief executive of British Airways and take over as chairman after a transition period. BritishAirways Customer Relations 11 West 42nd Street 24 th Floor New York, NY 10036, Primary ContactCalum Laming Chief Customer OfficerBritish Airways Plc, WatersidePO Box 365Harmondsworth, UNITED KINGDOM UB7 0GB[emailprotected], Secondary ContactIan Blackman VP Airports East USA, Latin America and the CaribbeanBritish Airways Plc, WatersidePO Box 365Harmondsworth, UNITED KINGDOM UB7 0GB[emailprotected], Rene de Groot Chief Operating OfficerBritish Airways Plc, WatersidePO Box 365Harmondsworth, UNITED KINGDOM UB7 0GB[emailprotected], Chief ExecutiveSean DoyleChief Executive OfficerBritish Airways Plc, WatersidePO Box 365Harmondsworth, UNITED KINGDOM UB7 0GB011 44 20 8738 5050 [emailprotected]. You can still collect your usual hotel loyalty points and perks too. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Im not paying a premium for a seat I may not get! Eversource Gas says I have a leak. Oddly I didnt get an email and I have been a loyal client for 30 years. A host of former Inflight Business Managers escaped hire and fire by being reinvented as excellence managers people who are more concerned with fluff and how we plate up a roast dinner in first class than they are listening to what we have to say about the basics. at My thoughts from our recent Club World experience. The turnout of the crew was dreadful sloppily dressed and whist hanging around the airport on arrival with blouses hanging out, cravats askew, an Aeroflot crew walked past them fresh from landing looking well groomed, smartly dressed, with heads held high the contrast was shocking. # Call Centres C-19 being used as an excuse Im afraid. Seems to me BA are light years away from matching the service and quality of their competitors . This took 1 hour to sort, surely an extremely inefficient method. I wont believe any more words and Ill continue to fly BA only when I dont have an alternative until such time as I see changes that make me think they are a better choice for my travels than the airlines I currently use A3, TK, QR, SQ, NH and AC in the main. How do I get it fixed? But the crew were excellent. These include perks such as upgrades, free breakfast, hotel credit and late checkout. My wife and I are due to fly out to SJO in a couple of weeks. On a recent long haul flight, they didnt bother to offer anyone breakfast, including any hot drinks. He had a 32kg mountain bike and bag to check in, and subsequently waited, along with others 1 hr to get a boarding card! Half the travel time. Michele, I agree that we should be able to do as much as possible online, but, until they fire their current IT crowd and make it a top priority, well still be waiting on hold for two or more hours at a time. Im afraid I have to concur with the current standards. This is always noted on my bookings. Been looking at booking a few flights and was amazed at how much BA are asking. Sarah has lived and worked in Switzerland for over 10 years where she worked for Alexion Pharmaceuticals as VP, Legal - International and at Novartis Pharma in a variety of global and international legal roles. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. million verified professionals across 35 million companies. Evergy, Software Engineering Manager at Verizon Connect When Tom Stevens, in response to a question about Willie Walshs comments about IAG splitting BA off from the group (probably out of context) said that Willie had no insider knowledge of BA or IAG which was a ludicrously stupid thing to say of the man who led BA for years and was instrumental in the formation of IAG. British Airways CEO Sean Doyle shakes up executive team amid struggles Just fly with Qatar Airways in economy and even better in business to see how it should be done. The airline has been beset by staff shortages, congestion at Heathrow Terminal 5 and . Complete shambles of an organisation. Fair enough! Emails were not answered and I only managed to change the flights by getting through on the chat. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. ), and a no-choice dessert that was a bit like something you would serve at a kids party. Weve been working hard to create a more premium experience for you, putting you at our heart and doing it in a way thats sustainable. To get your password contact the press office: press.office@ba.com . Chief People, Corporate Affairs and Sustainability Officer. The problem with one tray apart is that there is only so much room so in effect you are getting a Club Europe short-haul meal in terms of volume and the starters/desserts. With the Air France -KLM merger Marco moved to Paris in 2004 and held the responsibility first as VP Global Business and then as Commercial Director Europe. They are now too far behind the world leaders to catch up. Im sure I speak for the majority of people when I say Id much rather you automate everything as much as possible for those that want it. Too rarely did you actually receive service which actually warranted it.When its good its very good, however these days this is rare. The return leg back to GLA left 2 hrs before the inbound flight into LGW arrived. I have 12 vouchers which have been unable to spend as cant get through on the phone. See the full leadership team at Craft. Sean still has a lot to do with staff training. When Club Suites came out 3 years ago in 2019, I was amazed that BA thought it acceptable to dribble along with the 20 year old ying/yang design for six years rather than introduce the Suites over 2 years. The jurys still out for me. British Airways Management Team | Org Chart - RocketReach Theres was no starter, side dish or desert for anyone because of a mistake. Now, I only fly BA because of the 241- I have nine of them to use and Im too tight to pay for premium cabins with anyone else- but really, Im starting to get nervous about my next BA trip. Sean Doyle Appointed Chief Executive Of British Airways 5 days later and endless chats on line and telephone no one can tell me where my luggage is and quite frankly they dont give a damn . Sign up for a free account. Alternatively its possible from an overseas station there was no champagne supplied for the service because in many places customs dont allow us to open bonded liquor bars until flight. John was previously Group CIO for Rolls-Royce and has over 30 years IT experience performing roles throughout the IT lifecycle across several industries. Sean Doyle was appointed Chief Executive of British Airways in October 2020. Totally agree with maximising the online channel and Im VERY disappointed and suspicious that I cant see all my numerous eVouchers and their values on my account, This can all be fixed but I fear they simply dont get how sub-premium the Club World product is it why didnt Sean take the opportunity to ask for comments? Be glad when Ive used all my 241s and avios so I cut cut more ties to BA. This was really unpleasant for me and anyone nearby. Something else that needs sorting is bus gates at outstations when airbridges are available. The same meal both ways. Guess what! Would anyone fly BA in preference to Qatar even if the price was the same? he missed out 'without spending any money'. Having joined in 1992 on the BA Graduate scheme. One poor family had 7 pieces of luggage. Sean Doyle, British Airways' Chairman and Ceo Priority bags out last both outbound and return, one tray service of mediocre economy food and a lack of proactive cabin service. She joined the airline in 1992. Id try Twitter. I am cabin crew, A lot of people have told me they like the one tray service in Club World because it keeps the length of the service to a realistic time frame. Chief of People, Corporate Affairs and Sustainability Officer at IAG. Verizon Connect, CEO - The Buzz People | Founder - The Bhukkad Cafe | Entrepreneur Marketing Events Retail Branding SMM Sean Doyle's business email address is s****e@britishairways.com What is Sean Doyle's Phone Number? Sean Doyle Sets Out His Vision For BA "A Royal Departure" Desert Island Discs Also of interest this week: News from London Air Travel you may have missed: Staff advised everyone to do it online. Find out about our privacy policy and advertising disclosure here. British Airways - Elliott Report I am not loyal any longer. Wine list was non committal as to specific wines probably whatever Sainsburys are doing at 25% off for 6 bottles or more. Under: "this week I have briefed teams across the airline to do all they need to, to tackle the issues we know you're facing so we don't let you down" . People happily criticise BA for its poor industrial relations and are happy to fly Qatar Airways where they dont exist and LGBT+ rights are ignored. BA really needs to invest in online self service / manage my booking functionality allow customers to do more things online at a time that best suits them. I still havent received the double tier points (now 61 days and counting). Had lots of excuses, poor justifications and promises of improvements. I agree that BA need to take a big step up with the overall package they present. SEAN DOYLE, BRITISH AIRWAYS' CHAIRMAN AND CEO . Drop us a DM with as much info as possible and remember to include your reference number and full contact details. From travel apps to testing, behind the scenes we have been working tirelessly to make sure that British Airways continues to be the airline you can trust. Sean Liam Doyle, British Airways PLC: Profile and Biography He started at KLM in 1995 and carried a number of positions in Sales & Marketing, Alliances and M&A. Our Chairman & CEO, Sean Doyle, . My number one priority is to address the customer call centre issues many of you have experienced and may still be experiencing. BA charge an outrageous amount to reserve a seat and when youre paying thousands I do not expect that, another reason for choosing a different airline, Ive changed my seats on Virgin flight 3 times, all were free as it should be. All in all, please insert some slickness and indeed pride back into your cabin service these crews are lucky to be still employed by what used to be a world-beating brand and defintely address the quality and section of the product BA is already been well-overtaken by many other carriers to claim the epithet of The Worlds Favourite carrier (notably Qatar Airways, Air France, Singapore Airlines to name but two) and we do not want to see UKs supposed National Carrier being seen as slowly descending to that of a budget carrier (and certainly not at the high fares they are charging!). Sarah graduated from Newcastle University with a BA(Hons) in History. Tctico Group S.A.S. The Bhukkad Cafe. British Airways CEO, Sean Doyle, in Keynote Speech - YouTube The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Since Sean Doyle took over he has been keen to emphasise that his focus is on making BA a premium airline. Getting them to that level is another matter. Over the past few months our teams have been working hard to create a seamless travel experience for you and we have worked in partnership with some of the most advanced technology and healthcare companies in the world to do it. at They could bring back all the pre-pandemic online options, convert all old vouchers that cant be used online into e-vouchers. CLAIRE BENTLEY, BRITISH AIRWAYS HOLIDAYS' MANAGING DIRECTOR . Service was above recent standards and when my desert choice was unavailable I was offered a choice of F deserts which was a nice touch Bottom line when my hold status goes Ill be looking at AA and DL for my US flights and buying on price so I doubt Ill be flying BA as much in future. Tomorrow they are filming a Q&A and telling cabin crew what theyre going to do to make BA a better place to work. Before that, he was director of planning and management control at Air Nostrum. Sean Doyle's Professional Skills Radar John became Chief Information Officer (CIO) in September 2019. I cant see them ever being premium again and will only fly with them if their prices arent premium. Gerente de Lnea Maybe that price is a bad example, but you get my drift. Ok but nothing more. Sadly Ive heard lots of similar stories this weekend. at Per - Bolivia A good friend has always flown Emirates business and F. We convinced him to fly F to New York with BA. Only went via there because I couldnt do what I needed to do online, didnt have the time to repeatedly call, be cut off or sit on hold for hours this, combined, is something Sean ought to be really investing in to fixing frankly, their book with confidence policy is actually the opposite for me I worry what happens when something actually goes wrong, and you have very few means to communicate with them rapidly. And our colleagues are excited.

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