We highlight products and services you might find interesting. If you would like to request a return or replacement, please send us a message with your order number. For questions emailaffiliates@chewy.com. How can I find out when an item is back in stock? Oneof our team memberswill contactyouvia phoneoremail ifwe need anyinformation from you. The prescription has either passed the expiration date or has no more refills remaining. Wewill resolve it as quickly as possible so that your experience is simple and worry-free. Why is my pets medication coated with flavoring? in Chewy coupons. When youre ready, click the orange button thatsaysPlace Order.Well send you an email confirming your order. How can I tell if medications have expired? You can change your order before it starts processing. I can buy it locally and rack up loyalty points at the pet store. Who do I contact if my pet has a negative reaction to the medication? Our return policy is simple and worry-free: If you're not 100% unconditionally satisfied with your pet supplies, you can return them within 365 days of purchase. If you want to use your eGift Card later, go toGift Cards in your account and click Add a Gift Card. This will save your eGift Card in your Chewy account so you can use it on a future order. For more details, take a look at our Shipping Policy. Your pets prescriptions are a priority for our pharmacists. At this time, you can only redeem one eGift Card per order. At our discretion, a refund may be issued without requiring a return. You can cancel in the same way if you wish to skip a payment or change your payment date. However, if the medication you received is incorrect or damaged, we will gladly exchange it for you or provide a refund on a. does not take title to returned items until the item arrives at our fulfillment center. After Apple Pay is set up on your device, it will be available as a payment method at Checkout. Once you place your order, you have the option for Chewy to call your vet for authorization. It came quickly. To changehow often yourAutoshiparrives, click theChange link in theFrequency section. Expired Prescriptions: We no longer have a valid prescription on file. To add a Gift Card, click on Add a Gift Card and choose a Gift Card saved to your account or add a new one. Youll see a pending charge, also called an authorization charge, in your bank or credit card account. it is not. Use the search bar at the top of the page to search for products. On chewy.com if you sign up for auto ship, you get 20% off your first auto ship order. A few popular Autoship-eligible Chewy products that might be worthy of your one-time 35% discount: Royal Canin Veterinary Diet Adult Hydrolyzed Protein HP Dry Dog Food First-Time Autoship Price: $82.99 ($107.34 for future orders) | Reg. Plus, if you change your mind, you can adjust your schedule or cancel your plan anytime. If you do not know your account information, you should ask the help desk to help you with your account information. We frequently receive products free of charge from manufacturers to test. For even faster service, you can: Upload an authorization to yourChewy.com account. Give our friendly customer service team a call at 1-800-672-4399, and we'll provide you with instructions for returning your items. Our return policy is simple and worry-free: If you're not 100% unconditionally satisfied with your pet supplies, you can return them within 365 days of purchase. I had to discontinue our auto ship because our fur baby passed away. Get help from our experts 24/7 1-800-672-4399. We charge your payment method as your items ship. Youll see a pending charge, also called an authorization charge, in your bank or credit card account. Some banks may take up to 30 days to remove authorization charges from your account. How do I return an item I purchased with an eGift Card? Our checkout is easy, fast, and secure. It left me feeling comfortable and confident that I was taking care of him the best way possible. After you sign in, you'll be taken back toChewy.com. Yes if you have valid refills on file, you can set up an Autoship for medications. When your nextAutoshipdelivery is coming up, well send you an email reminder that includes the most up-to-date prices for the items in your order. Your payment method will be charged automatically on the dateyour Autoship order is shipped. Updating your frequency will not affect the date of your next order. (+ Other Common Faqs), Does Onlyfans Accept Paypal? Or, product to your cart, click on the orange button that, click the cart in the upper right corner of your screen to, view your shopping cart or proceed to checkout. Within24 to 48 hours,you will alsoseea link to track your package. Get a 35% discount on your first auto-ship order! If you have more than one AutoShip item and want the items to ship in the same order, visit the "AutoShip" tab in your PetSmart account and change the next order dates to be the same. Chewy is an online pet retailer that carries more than 1,000 pet brands for cats, dogs, fish, birds, reptiles, and more. When she is not working behind the scenes, Francesca likes to write about, preventative care and prescription medications, Learn what brands offer 5% to 10% in savings on autoship orders, companies who pave the way for a sustainable marketplace. (all You Need To Know), Does Chewy Send Free Stuff? When will my credit card be charged? Yes, Chewy Pharmacy has NABP (National Association of Boards of Pharmacy) and LegitScript accreditation. For multiple Autoships: go to your Payment Methods, edit an existing card or add a new one, and check the "Update your active Autoships to use this credit card" checkbox. Chewy.com does not take title to returned items until the item arrives at our fulfillment center. Nope! Processing Prescriptions: We are working to get your approval to have your pets healthcare item shipped as soon as possible. Today I received a beautiful bouquet of flowers from Christian and Chewy. For multiple Autoships: go to your Payment Methods, edit an existing card or add a new one, and check the "Update your active Autoships to use It's super easy to schedule the next auto ship 6 months later then just log in and click "ship now" when I actually need it. Go toManageAutoshipandclick on theAutoshipyou would like tochange. But pulling that off will be tricky with lots of competitors chasing those pet parent consumers. Orders are delivered 7 days a week before 10 p.m. Orders that require prescription approval or personalization may take longer to ship. At this time, we do not offer any additional discounts for veterans or senior citizens. All you have to do is select "Autoship" at checkout. For questions about medications, our pharmacists are available at 877-977-3879 and rx@chewy.com. Updating your frequency will not affect the date of your next order. Keep an eye on your pet and try to prevent them from licking. If we don't receive a response we will call them. Answer This Question. Other than your basic pet needs, Chewy carries preventative care and prescription medications as well. One would think it would be easy and straight forward. Chewy's autoship program allows you to save up to 10% on recurring orders of select brands. The price slowly crept up until it was more expensive and I cancelled. Hey, pet lovers - join the Chewy team today! Your pet doesn't love their new treats? In this role, you will work closely with the . For multiple Autoships: Go to yourPayment Methods, edit your existingpayment method or add a new one, and check the "Update your active Autoships to use this payment method" checkbox. At Checkout, enter your pet and vet information. Selectyour preferred frequency from the dropdown menu. Some medications are coated with flavoring to taste better to your pet. If we do not receive a prescription, or if your prescriptionis expiring soon, one of our team members will reach out to your vet to obtain approval. Whenyour order ships, well sendanotheremail with tracking information. If you click the autoship option, it will add it to your existing autoship and will NOT allow you to set up a new autoship. CheckChewys terms and conditions found on the email or mailer you received. In addition to the convenient shopping and shipping features, Chewy has created a handful of "Watch and Learn" video tutorials that can be found at the bottom of the homepage. After attempting on my own for almost an hour, I turned to google for answers to discover a TON of people are also struggling with this. 4jays4 5 yr. ago To add items: Go to the product page of the item you'd like to add. Chewy understands that their needs change throughout their life, so updating and canceling autoship orders is as simple as one click. No issues. These videos were helpful for me when my dog needed medication in his older years. For all other prescription items, prescriptions must be sent by mail to: Remember to include your order number along with the prescription! At our discretion, a refund may be issued without requiring a return. We aim to help customers find the answers the need when it comes to retail. Do I have to have an account to order prescription items? For multipleAutoships: go to yourAddresses, edit an existing address or add a new one, and check the "Update your activeAutoshipsto use this address" checkbox. Go to the Find Hidden Money tab. It takes the ease and appeal of the online-shopping giant Amazon and translates it to something along the lines of Prime for Pets. Delivering pet happiness by offering 2000+ brands of pet food and stuff (for free!) Then perform the following steps: Head to the "Manage Auto Orders" drop-down TAB under "My Account" at the top right of the page. Beforeyou place your order, add the CVV, a 3-digit code found on the back of your card. Why are there multiple charges on my card for a single order? Call us at 1-800-672-4399 ChewyGet help from our experts 24/7 1-800-672-4399Chat LiveContact UsTrack OrderFAQsShipping InfoStart hereAccountOrdersManage AutoshipMy PetsFavoritesProfilePrescriptionsSign outCart To check out,click on the orange button thatsaysProceed toCheckout.While youre shopping,you can alwaysclick the cart in the upper right corner of your screen toview your shopping cart or proceed to checkout. No coupon needed. Processing Prescriptions: We are working to get your approval to have your pets healthcare item shipped as soon as possible. I used to do Chewy auto ship and there was no issue cancelling it. Just add your product to the cart, checkout, and wait one to two days for delivery. All other orders ship for a flat rate of $4.95. On the checkout page, add or select your shipping address. At Checkout, simply type the code into the box that says Promo Code. Then, click the button that says Apply. All promotion codes can only be used once. The website prides itself on making points simple for the average pet dog owner. How do you ship fresh, refrigerated or frozen items? Its customer service is available 24/7, 365 days a year. All items purchased from Chewy.com are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier. Signing up for notifications doesnt reserve or guarantee item availability. To changehow often yourAutoshiparrives, click theChange link in the Frequency section. Chewy compiled a list of brands for easy savings. does not take title to the refunded item. Orders are delivered 7 days a week before 10 p.m. A message about current events:Our teams are focused on serving as many pet parents as possible, and dueto high demandfor essentials, including medication,weretemporarilynot able to change existing orders. Remember that photo I told you to upload? Select your Autoship plan 4. To delay your order,click on thewhite button that says Skip Shipment.. dd your select your payment method. Chewy Pharmacy Your bank will reserve the funds in your account until your items ship or the authorization expires. In the event we don't get a response, For me, that meant monthly, even weekly, trips to the pet store and lugging home a 20-pound bag of dry dog food, but that didn't mean caring for my pet had to be back-breaking and time-consuming. Simply search for the item and add it to your cart. That way I would get one order of six bags at 20% off then cancel the auto ship. Chewy Compounding Pharmacy is licensed in its resident state of Kentucky and each state into which we ship compounded medications. The best aspect of Chewyis its customer service. In the event we don't get a response, we will unfortunately need to cancel your order. Chewy has seen strong retention rates of new customers, even as numbers soared as a result of the pandemic-driven surge both in pet ownership and online shopping, Singh said, because of Chewys core value proposition. Orders over $49 ship free! Once the or. For even faster service, you can: Upload an authorization to your Chewy.com account. Yes, you need to have an account on Chewy to place any orders. (all You Need To Know), Chewy Military Discount (do They Have One, Alternatives + Other Ways To Save), What Is Chewy? You can change your Auto-ship order on Chewy, such as adding and removing items from your order, or changing delivery dates and frequencies. I had auto shipments for pill pockets. Our Chewy Gives Back Program was founded in 2012 to provide support for shelters, rescues, and other qualified animal-centric non-profit organizations across the United States. Youll get to the point where the system prompts you to select a country. But, the price is still better than amazon. Wepackyour orderright before shipping tokeep items cool. We will contact your vet via fax. Check for an expiration date printed on the pharmacys label. Some of us are using rolled coins to make purchases. However, if the medication you received is incorrect or damaged, we will gladly exchange it for you or provide a refund on acase-by-case basis. Click the Autoship button. Standing true to its mission statement, Chewy offers 24/7 live support via phone, email, or chat all year round. Press question mark to learn the rest of the keyboard shortcuts. Pet happiness by offering 2000+ brands of pet food and Stuff ( for free! you will work closely the! Team today easy savings send us a message with your account confident I... Even faster service, you have valid refills on file, you can adjust your schedule or cancel order. Team memberswill contactyouvia phoneoremail ifwe need anyinformation from you tracking information and Chewy to retail enter your pet and information! A message with your account and click add a Gift Card working to get your approval have... On a future order schedule or cancel your order, click on thewhite button that says skip..! Of charge from manufacturers to test before it starts processing your approval have... Issued without requiring a return at this time, we do not know your account these were! To test received a beautiful bouquet of flowers from Christian and Chewy you. Preventative care and prescription medications as well to test find the answers need. Hours, you will alsoseea link to track your package to retail ), Does Chewy send Stuff! 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