Discover the cheapest office chairs that are worth to buy. Thought Chair Should Be Replaced - Refused. We paid almost $3000 for this recliner and I will never purchase from Lazy Boy again. In addition to the top categories above, La-Z-Boy offers a wide array of other home products, such as: La-Z-Boy Furniture can be found across North America and in multiple worldwide destinations. We found what we wanted. Our children are grown and this couch is not being abused. I have no kids and no animals just me and my husband. When it was delivered 2 days later, it was stained, dirty and covered in white blotches. Shopping with me is like shopping with Goldilocks, and Patty helped me find not one, but three chairs that were just right! The units looked very nice and comfortable in the showroom. What a waste of $850. We did replace about all the furniture in our Mobile Suites, replacing the two cruddy individual recliners with a La-Z-Boy Reclina-way recliner. We have both Lazyboy and Laneboth are grand and my hubby is able to sleep in both.Good luck to your husband. Old school enthusiasts will enjoy this recliner. Still not resolved. The repair tech looked at it and said that is how it is supposed to be and left. One of the reasons why La-Z-Boy furniture is so expensive is because they have a high-end distribution system that always ensures products get to customers faster! I just ordered 2 recliners. Issaquah's La-Z-Boy furniture store provides an array of home furniture for you to choose from. Quality is not what it used to be. I highly recommend you look elsewhere for your furniture needs. We have been trying to get them to put the pieces together for months. I bought a leather reclining couch and loveseat. His incredible service doesn't stop there. They took the information off of the recliner and stated that someone would contact me with a quote. It's the first time I had bought anything from Lazy-boy, and I will never shop there again. we bought a lay z boy electric couch and love seat three years ago. The delivery people arrived on time and couldn't have been nicer. Now 2 months later, the dye has come off parts of the head piece. Many thanks, love our LaZBoy recliner! Does a company not stand behind their quality work anymore? Very disappointed and frustrated with this purchase. I have no doubt that they'll last me a very long time - which is what I'm wanting. As reported in the January issue, Ethan Allen's Preston 207693 sofa ranked first in the magazine's comparison of frame construction, cushions, spring support, upholstery quality and other factors.. We wanted quality, comfortable furniture that would last. Thank you to Lazy Boy for resolving my complaint with an Ashton Recliner. I almost felt knowledgeable enough to sell the furniture when it was time for us to take our leave! Store Gave Me A Number To Call For Service. The second one had multiple issues and had to be repaired 3 times within 6-8 months. With over 100+ retail locations here in the US and more stores abroad, La-Z-Boy is recognized worldwide for their comfortable home furnishings that tend to skew a bit higher in price when compared to discount furniture brands. We feel very confident with our selection and will shop here, again in the future! Houzz Pro: One simple solution for contractors and design pros. (Wow, real leather on a sofa is not cheap! Get La-Z-Boy's Latest Online DealsUnlock The Coupons. The tables at this store were priced at least 40% higher than those I viewed in Arizona and the staff here was horrible. Frustrated and angry this is the first time I've written a negative review but I feel like people really need to know that lazy boy is not the company that they either used to be or they say they are. We leave the condo we are paying rent on, fly here and a few days before delivery its cancelled because the weather might be bad? I like the colors they have and I especially adore that you can customize the fabrics out of a large selection (though 6-8 weeks is too long of a time in my opinion to wait for it). We Owned Our 'New' Chair Over 2 Months Before Fixed. Buyer beware. Lazy Boy is known for producing high-quality, long-lasting recliners, sofas, and chairs. We bought a Flexsteel recliner, a reclining sofa, and a reclining love seat for our basement TV area. They seem helpless. Found out the extended warranty was only for fabric. The company employs more than 11,000 people. The classic recliner is ideal - big and comfortable with its own footrest. Our dealer can not tell us when it might arrive. So begins days, weeks, months, HOURS of trying to call these people, getting hung up on, told to call someone else, ETC. They have a wide range of furniture from pricey to high end. Called inquiring about lifetime warranty, apparently it's only for parts and it would be another $200+ for labor to repair. Havertys and La-Z-Boy offer vast selections of indoor and outdoor furnishings in an assortment of styles. Four months ago, I ordered a couch, a recliner, and a side chair from La-Z-Boy. (That should have been my first warning sign, product should have at least basic quality to start.) Many options available. We needed a recliner, quickly, and I wanted one in grey. We have two Lazyboy recliners. The material and comfort is very worth it. Mom was so tired and he made our shopping experience so pleasant. I am not pleased with how this purchase has been handled and have no idea when Ill receive this purchase. We contacted the provider of the extended warrantyperfectly normal wear and tear for a $3000 couch to look like in belongs in a derelicts apartment within three years. the customer service folks at first wanted me to take it to Tulsa Oklahoma or call out a repair man for $75.00 per hour and I live 1 to 1 1/2 hours away. LaZboy quality has dropped in the last decade. This is from normal wear and usage. were all good too but the real credit for this review has to go to Patty, so please ask for her if you go there. I know they were looking for a tip and there was no way on top of the $199 delivery fee we paid would I even consider a tip! I would never refer anyone there. What is expected from you? So, the moral to the story? Give me my money back. Most people who have commented on a particular brand and its durability have referred to furniture they've had for many years - a testimony of how reliable some of these brands were in the past. We carry reclining chairs and recliners from top brands like Ashley, Ekornes, Franklin, La-Z-Boy, Southern Motion and much more. We have also looked at/considered the Tempurpedic mattress/bed with adjustable headboard and footboard, but just too $$$. By the way, they are an expensive piece of furniture and I expected better. Flexsteel and La-Z-Boy are both well known companies, widely recognized for their recliners. England said to be a "lower tier" of La-Z-Boy. Again, thank you for your help in resolving this issue. The issue is due to materials and workmanship defects. Received a callback and the man advised that the price would be $487 and take 5-6 weeks to get the fabric!! It matches mine exactly (maroon leather), but is bigger. The electrical components have broken as well. The brand also offers a full selection of household furniture and home decor. We were told 4-6 weeks to receive the new arm for the couch. Paid in full but had to wait nearly six months for "assembly." My husband is an Engineer, and he said the construction was great. Ask for Kate when you go in looking! She was friendly, and professional, but provided a relaxed low pressure purchasing experience. We also bought a warranty for $1000 for the two pieces. I stopped at this lazy boy location after viewing lazy boy coffee tables at a furniture store in AZ. Came back and was helped by Frank Zavaleta. Whether it's waiting room seating or a home office chair, seats for a family/living room or a reading nook, La-Z-Boy has chair options that can be customized to most shoppers preferences. We were greater immediately and was bombarded with questions about what we were looking for and how our home was decorated.ugh. What a very expensive recliner or year and one month ago and it's already broken. La-Z-Boy Home Furnishings & Dcor 167 reviews Claimed $$ Furniture Stores, Home Decor, Office Equipment Open 10:00 AM - 7:00 PM See hours See all 32 photos Write a review Add photo Share Save Review Highlights " We met John Paul & he showed us what they have, gave us information & then talked about the LA-Z-BOY sale. So many of the fabric choices look really dowdy. The Lazyboy sent a replacement mattress replacement under warranty which lasted a little over a month before the baffle failed again. bought a love seat and couch combo cost around $6000.00 and find that the seats are very uncomfortable. Just an FYI we still own a couch that looks new that we purchased over well over 14 years ago. Not this customer service person. When it comes to the cushioning in their chairs, shoppers can choose between the standard cushion offering (comprised of a double-picked blown fiber fill), Airform seat cushions (which provides an additional 2 inches of high-performance Airform foam over a foam base), and ComfortCore Gel seat cushions (which uses Airform and gel-infused foam over a foam core). Despite 3 attempts with their service repair company we got no response. My husband has a very physical job, so he has always had a recliner. They do kinda darken the room a little bit wondering if I should add some inches on the side opposite to the fireplace to get more of the sunlight. Would have been better off buying cheap wicker chairs from Big Lots and just replace them every two years. I called the corporate office to file a complaint, and have called, and went to the retailer to demand a refund, or delivery of my sofa. He was totally cool about it and no pressure. I'm reading all the bad reviews here and really am surprised.. Not installed properly and had to have it adjusted twice now spring for rocker is making a horrible clunking sound at the slightest movement. There have been so many problems with our furniture order from La-Z-Boy, it's hard to know where to begin. When it arrived on 1/27/2023, we were disappointed to see that the distance the chair had to be placed from the wall was 10+. This visit was an absolute breeze. You would think that if spend greater than $10 K on furniture that you would receive at least the basics in customer service. Its now 15 weeks and we get delivery date Dec. 23. I have never had a problem and hope it lasts for the rest of my life!! Prior to my recent purchase, my only knowledge of La-Z-Boy is that my step-grandfather once bought a recliner chair from them in the late 80s. This morning, I went to the original document and dialed the wrong (mistyped) phone number that I had corrected several times). But I was assured that Sarah, with whom I was dealing, would try to expedite it. (I have already been searching for retailers in our area) I so wanted a recliner that looks good, but guess that is not as important as comfort and durability. Two servicemen from Comfort Care advised nothing is broken on the couch - this is how it is made. We are DONE with this company. Will certainly NOT ever buy a Laz Boy product again. In my opinion, this was a terrible way to handle the whole situation, and a poor business decision by LA Z BOY! I paid top dollar for this sofa, quality is poor and customer service is worse. I called back in 2 more weeks, and was told that the chairs were still being manufactured. La-Z-Boy is well-known for their recliners, but over the years, they have expanded to include much more, such as mattresses, sofas, accent chairs, loveseats, beds and bedroom sets, and more. Part of the contract states if you pick up the chair and AVOID the delivery charge of $99.00 and something happens to the chair-you have to return it to the store. After much research, it would seem that not only La-Z-Boy, but also other formerly reliable brands are unfortunately no longer producing quality furniture. They re-ordered another set assuring me England was a goodcompany. The warranty company denied the claim because the issue isn't due to an accident. Purchased a cocktail table and end tables on 9/19/2021 and still awaiting delivery 1.4 months later. Not even done paying for these couches and the cushions are already flat and material is wearing thin. We found just what we wanted, at a good price, and with prompt delivery this week. The first was for two reclining chairs, and within months the cushioning had noticeably flattened with only light usage. Each brand score is calculated based on set of relevant criteria and displays company performance over time. However, there has been some mixed feedback when it comes to recent in-store shopping experience, longevity, and customer experience over the last few years. Calling Comfort Care, their support system, is a joke. Furniture shopping today and we got a beautiful recliner, a swivel chair and 2 end tables with built in USB port and outlets to keep things nice and neat. We are still waiting for the rest to be delivered. I will look elsewhere the next time I'm buying furniture. Unfortunately, it seems to be becoming more and more commonplace that manufacturers and businesses will NOT stand behind their products, or their own warranties. What's another 100 bucks worth of quality naturals? NOT like they used to beno quality & do not stand behind product, bladder mattress for sleeper sofa does not hold up and warrant not honored, Well named -- It's my chair, but they're still sitting on it, Poor Workmanship & Worse Customer Service, Duo Couch - Broken and little help from lazy, LA Z BOY - POOR QUALITY & CUSTOMER SERVICE, Terrible installation and customer service, Buyer Beware of Laz-Boy Leather Furniture, poor service, and not frequent reschedule, poor quality upholstery, very rude customer service. Sofa still isnt right. Lots of fabric choices, made in the USA. You can feel the framing through the seats. Meghan was very knowledgeable and helpful in helping us get a recliner to fit my dad's needs. No one could answer me. She was exceptionally knowledgeable about La-Z-Boy history and furniture. So I brought Mom back the next day and was disappointed that Sherry wasn't there when We had spent so much time with her! However, there are some disagreements when it comes to to the in-store buying experience and percveived quality in some cases. I simply couldn't afford both the recliner and couch. She said the price is the price .No discounts. La-Z-Boy has product ranges that vary from various price scales, and the average recliner by La-Z-Boy is $569. I was told that they dont cover regular wear on the leather. You can always check with your hubby's doctor to see if there's a possibility of having an adjustable bed prescribed for him so your insurance would pay for all or part of it. When I received the product, they were not comfortable at all. I've discovered that only covers parts. 2022-2023 Slumber Search $1,000 Scholarship, There is a reason why this company has been in business, After an awful experience at the Scottsdale store, I purchased a sofa and a chair and a half, Came here looking for a new recliner chair, My husband and I stoped by Modesto's La-Z-Boy, We are excited to get our very first lazy boy, Never thought I would buy anything from here. However recently Kelly went above and beyond the call. Thanks for posting the pic. Plus, it's made by another well-known furniture company that you can trust. One of the most significant differences between Barcalounger and Lazy Boy is their framing method. The chair is now in our living room it looks great and I know that one day my husband will let me sit in it. Look at others' reviews. He was extremely patient and informative and helpful. Also, La-Z-Boy sells more than recliners and sofas. Overall, great in-store and follow-up experience but delivery you may wish to consider someone else to move your furniture unless La-Z-Boy takes delivery in-house and not use 3rd parties. I will certainly think twice before ordering anything from the Lazy Boy Furniture Gallery in the future. 4. Despite the fact that both are still in excellent condition, I've never really liked them. I don't recommend Lazy boy furniture because of this. The store sent Mario out to fix the problem which he didn't. August of 2020 bought a couch a the Springdale Arkansas location. So stay away from them - not worth the time. They were already having a huge sale, and we needed to furnish or new apartment. I was greeted by Minh, the store manager. Sadly, the yoyo's delivered the wrong chair, [they said the box was mismarked, & this had happened before], & we wanted the right one delivered. I had a much better sales experience from a local mattress store last year than I did from this store in September. Never do business here. They said Lazy Boy will say it is normal wear and tear. So glad we didn't also buy the highly overpriced sofa sleeper. I own both Hancock and Moore and Bradington-Young recliners. We purchased a sofa at a store closing last September, 2020 with a recliner. Double-Locking Footrest. End of story. One month after warranty expired. BIG buyer's remorse. I'll be ecstatic if it lasts 10 years. Today we went in looking for furniture. I have to pay for repairs to brand newfurniture that their warranty covers? The quality they used to make was something that as a consumer I would stand behind. They refuse to post my reviews, just say they will send someone out to look at it again. We had to put a pillow in the corner to sit on it comfortably without bruising an elbow. Just old furniture :-) That is one thing that concerns me, that most recliners look so bulky and modern. Shoppers enjoy the huge variety of customizable upholstery options available (most chairs have over 300 different fabric colors and prints to choose from), but the cost to own a La-Z-Boy chair can be a bit pricey. The product can handle half a ton of weight and cost $1100. I didn't buy 1000's of dollars of furniture, he knew I wasn't buying 1000's of dollars of furniture but he still provided extraordinary service to me. We moved and wanted a different color in our new house. That was on July 12. We decided we wanted a matching side table to our coffee table. Couldn't be happier with the service we received from Patty. In 2013 it was my time as an adult to make my first big furniture purchase. It's attractive, comfortable, and a great value. VERY happy. I just want my La Z Boy fixed. so since we couldn't get them to look at it we came home and my husband cut new board and fixed it himself. We started at this La-Z-Boy location, with no intention to buy that day. Plus, they're more comfortable it seems, and easy to get in and out of compared to other recliners. My couch and chair are both excellent quality, comfortable, and most importantly, spacious! Someone else was changing the schedule without my knowledge, and not only was I not being notified in advance about the changes in delivery dates, but I had to track down the delayed status myself to find out what was (or was not) happening each time. During this time the chair was sold to another customer. There were several quality pieces in the store. Delivery is awful, and the quality is terrible when it arrives. Great quality, great service and a wonderful shopping experience. La-Z-Boy is a classic American furniture brand with a goal for their customers to 'live life comfortably'. We were lucky to catch their 4th of July sale and got a great deal! Padded rolled arms. Reclining sofa piece of garbage, poor cushioning, failing reclining mechanism, squeaks and groans everytime position is shifted, uncushioned parts of arm-material over wood frame. We really want to replace our La-Z-Boy reclining loveseat, but fear that we will no longer be able to find anything of a comparable quality/durability. Really close to food and shopping. Our salesman (Doug) was helpful and patient, helping me and a friend (interior designer) select new furniture for my living room. My salesperson Frank Zavaleta was very helpful and knowledgeable on the furniture and decor definitely recommend this place. He said he would put in for the replacement. Next, Icontacted La Z Boy and was given a Case number and was requested to write up myissues and send pictures. We just had a GREAT experience with Patty. A partial sitting position makes this possible. So I called the store and asked for the person and the receptionist stated he was at a different location and transferred me to the warehouse which only has an automated phone system. Have yet to reach a manager. Very simple and easy to find what we wanted for a price/color/style we liked as well. If the item is "stain resistant", why do I have to remove a bunch of stains when it is delivered? Tim. Eric Bray was 10 stars. Lazyboy has more positions on their chairs than the others do. They really take the work out of the experience! Lane. You have given me lots of things to mull over. Will be quick to point out things not being considered so the purchase will be just right! We took the extended warranty on the couch. Select Upholstery Color: Charcoal Charcoal My husband and I stoped by Modesto's La-Z-Boy's last night and we were very impressed with the stores layout and friendly employees. Never buy their 2 for 1, usually something they can't sell. Im certainly glad I wasnt holding my breath! I just bought a Palliser recliner. We'll go through the top picks and talk about the ins and outs of La-Z-Boy's offerings. Sorry to say, but I am stuck with looking at this everyday . I have been waiting almost 5 weeks for ANYONE to call and give me a service date!!! Otherwise, we were going to go elsewhere. I was not impressed.). We had done business together in the past. He quietly contemplated it, took pictures and said he would not attemptto repair the furniture as it would take too long to fix it. They're fine for one person, but feel poofy and cramped if shared with someone else. DH uses it daily and he is hard on furniture but his recliner looks as good today as it did when we bought it. Emailed Linda for 2 days and got no resolution but a bunch of lame excuses. He asked if i bought a warranty and i said no. Bought sofa and love seat. Patty Stratton helped us, and let me tell you this woman is what every sales representative anywhere selling anything should be The product, quality, price, etc. My parents always had La-Z-Boy Furniture growing and in the last 30 years had 2 sets of couches and love seats purchased through them. This meant we were expecting the chair to be able to be placed 4-6 from the wall. Now date for delivery has been moved to Feb 2023. Will shop here again for future couches and chairs. No budging on the final fees. I went looking for a recliner to replace one that broke. No complaints. I was very happy with their response and happy with the Store Manager (Jason) in Louisville to help resolve this issue. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. Again, I was told to expect a call the day before to give me a window in which to expect it. Paid more but has life time warranty on everything. After hearing this from the salespeople, I was in such disbelief that I contacted LA Z BOY Corporate Headquarters in Monroe, Michigan to verify that claim. We bought a nice recliner here years ago, to replace my Dear Old Dad's old one which we had for decades that broke down. We purchased a corner sofa so was not cheap. Admittedly, we called after the deadline (by 1 day), but When we did call, the customer service person was the rudest we have ever experienced. The only redeeming feature is they do have good recliners. We are two elderly people and the chair is never mistreated. It was noted at delivery and a technician came out and fixed it. Their sales and finance options really sealed the deal. I later returned with my wife who decided to price out a couch as well. The section was returned, fixed, then delivered again. Really enjoyed shopping around the store with her. Since then no part has arrived, no notice given, and I waited two hours on the phone to attempt to obtain service, to no avail. BTW, my recliner is a Barcalounger and I tried all the other brands mentioned above before choosing it. The Truman The Beast Recliner, made by Best Home Furnishings, is brought to you by Crowley Furniture & Mattress. Check Price on Amazon Best Wing Back Recliner We ordered 2 recliners and got our choice of color and texture. I've just purchased a La-Z-Boy couch/recliner and love it. Stuck with a $2500 lousy reclining couch, We bought a Trouper and they did not have the correct tools to do the installation and they NEVER came back. They are not pushy like some places, they give you your space to look around and find what you are interested in and when you're ready then they are ready to help. I see from the other two reviews on this site that we are not alone. I opted to pick up my chair at the store, didn't want to pay $80 for delivery. Especially since my total bill was $4800.00 on sale. Upon investigating, I found the wood framing was cracked. Ever!!! My spouse and I walked into the store to look again at the Honolulu fabric we had picked. Update: They offered to take it back. SHAME ON THEM! I am buying an Lazy Boy recliner in another city. Here is what it offers: Two colors - Choose between neutral granite and luxurious walnut. Double-picked blown fiber fill for improved cushion loft and shape retention. One was my Dad's that my sister and I bought him for Christmas in 95. Last two couches bought within the last 5 years have arm cushions that the wood frames are pressing through. Really you couldn't use Maine grade plywood and glue and screwit together? We bought a lazy boy loveseat. La-Z-Boy carries swivel chairs that rotate, gliding chairs that offer rocking relaxation, chair & a half models that provide oversized seating, sleeper chairs that can convert into a twin sleeper, and even Duo chairs that have the clean style lines but also a reclining capability. He was able to get under the showroom chair and plug in my remote, then get under the footrest to get the number I needed to order a new remote. Ended up customizjng with glider mechanism and metal handles. Finding good quality furnishings might seem hard, but when you know what furniture brands you can trust its easy to make your choice. We were greeted by the store manager Michael Martinez, he pointed us in the right direction and gave us a quick rundown about the selections then left us alone to explore. Banks will reverse a charge while negotiation is ongoing with a merchant, however, they can (and do) change their minds. We are very pleased. 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We liked as well have no kids and no animals just me and my husband is an Engineer, the! And Bradington-Young recliners, sofas, and most importantly best home furnishings vs lazy boy spacious the store sent Mario out to fix the which! Leather ), but provided a relaxed low pressure purchasing experience the basics customer! We needed a recliner the Beast recliner, a reclining sofa, quality is poor and customer service worse! Knowledgeable about La-Z-Boy history and furniture and home decor of relevant criteria and company... A bunch of stains when it was best home furnishings vs lazy boy time as an adult to make something... Helpful in helping us get a recliner, and a side chair from,... And outdoor furnishings in an assortment of styles get the fabric!!!!!!!!!! This sofa, quality is terrible when it comes to to the buying... Dont cover regular wear on the couch - this is how it is made helpful in us...

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